Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Occidental at Xcaret Destination - All Inclusive

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Children's club (free)
  • Children's pool
  • Beach towels
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Children's club (free)
    • Children's pool
    • Beach towels

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • The instalations was great, the food less than regular, regular actitud Of service Oct. 24, 2020
  • I was really excited to stay here. The resort itself is really nice but the staff was…Oct. 21, 2020

Occidental at Xcaret Destination - All Inclusive

from A$312
  • Royal Level Luxury Room
  • Royal Level Luxury Room 1AD
  • Deluxe Room Concierge
  • Deluxe Room Concierge 1AD
  • Junior Suite
  • Junior Suite 1AD
  • Deluxe Room
  • Deluxe Room 1AD
  • Royal Level Suite
  • Royal Level Suite 1AD
  • Deluxe Room Unlimited XCARET Entrance and Xperience
  • Deluxe Room 1AD Unlimited XCARET Xperience
  • Junior Suite Unlimited XCARET Xperience
  • Junior Suite 1AD Unlimited XCARET Xperience
  • Royal Level Luxury Room Unlimited XCARET Xperience
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Unlimited XCARET Xperience

What’s around Occidental at Xcaret Destination - All Inclusive

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Ferry to Cozumel - 2.7 mi / 4.4 km
  • Quinta Avenida - 5.1 mi / 8.3 km
  • Playa del Carmen Main Beach - 5.2 mi / 8.4 km
  • Playa del Carmen Maritime Terminal - 5.2 mi / 8.4 km
  • Mamitas Beach Club - 6.1 mi / 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

At a glance

Key facts

Size

  • 765 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Free children's club (ages 12 and under)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free full breakfast daily
  • 11 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours on site
  • Playground on site
  • Snorkelling on site
  • Volleyball on site
  • Golfing nearby
  • Nightclub
  • Swim-up bar
  • Tennis on site
  • Pool sunloungers
  • Billiards or pool table
Working away
  • Business centre
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built – 2016
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Occidental at Xcaret Destination - All Inclusive’s small print

Also known as

  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive
  • Occintal Xcaret stination Inc
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Occidental at Xcaret Destination - All Inclusive

  • Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
    Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is 11:00 AM.
  • Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Perché no (3.7 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).

Recent reviews

Very good 8.2 From 2,229 reviews

Exceptional 10.0
A day with the Dolphins
Ahh the whole vacation time the days were excellent... Beautiful resort recommend you go... We will be back to get to all the other adventures we didn't have time to get too...
Humberto, us3 night trip with friends
Exceptional 10.0
Xcaret
Weather was incredible , food was amazing and most of all the personal was very humble , friendly and very attentive to your needs. It was my 3rd year anniversary and our first time in Cancun . Amazing !
Kassem A, us5 night trip
Exceptional 10.0
A week in a fairytale.
us8 night trip with friends
Very good 8.0
Loved it. Issues we had was not getting Diet Pepsi stocked in room refrigerator, had to keep asking. Room not cleaned one day. We called at 3:40 pm, had to use dirty towels for bath, housekeeping finally showed up a 5PM. We was kicked out of our room at 0900 day we left by housekeeping, because they had to turn it over for next guest even though checkout was at 1100.
Alma, us7 night trip with friends
Poor 2.0
Upon a confirmed reservation and after spending 15 minutes at reception they tried to tell us there was no rooms and that they were moving us to another hotel. We said no and asked to speak to a manager. An hour and a half went by. We were hungry, thirsty, and ignored. One manager went by and was giving air hugs to his employees. The other manager Jared never spoke to us until we tracked him down. They suddenly found a room when I started taking pictures of the manager and people ignoring us. The restaurants were closed because they had left us in the lobby, so they thought they made it all better by having us eat in some special spot. We asked for a discount on the room. The manager took our phone number from what’s app..and conveniently we never hear from him. The next day we spoke to another manager and gave him Our contact info...nothing. They waited until check out time and the concierge told us there weren’t any rooms. The response from them is that they gave us a late check out...not true as they never spoke with us. They closed the pools at 8pm, only had two restaurants open although they claim they had six, didn’t explain that you need a face mask to eat at the restaurant, and were not willing to accept any responsibility for poor treatment. The only reason we wanted to stay there was for the monkeys. Stay somewhere else that is not a Barcelo property and go to Aktun Chen if you want to see the monkeys.
Rickenbach, us1 night family trip
Exceptional 10.0
The hotel was amazing!! The place is well take care of. Everyone so helpful. It’s amazing how they keep so clean. There’s always making sure your tooken care. They even included food and drinks all included. The price is so worth it. It’s so close to the main parks. One thing I did have issue was with the WiFi. It didn’t work for us.
CellyCel, us4 night trip with friends
Very good 8.0
Pluses: Great property with great amenities. The ruins and the wildlife were great to look at. The hotel was really strict with social distancing and PPE, so we felt safe. The beach was on the smaller side, but cozy enough. May get a little crowded if there’s no pandemic. Minuses: The concierge tried to sell tours and time shares on us, but it is a common nuisance among all resorts on both coasts of Mexico. The hotel also checked in a bunch of rowdy Floridian teenagers next door who were smoking weed 24/7, playing beer pong, and making a lot of noise after hours. A complaint to guest services took care of the noise, for the most part, but not of the stench and partying. The A/C in La Hacienda was broken on the only night we went there, which is a bit of an inconvenience when the dress code is “pants.” Overall, a very good experience that exceeded expectations.
A., us4 night family trip
Exceptional 10.0
The staff was very polite. There was so much to do at the hotel that we always felt entertained and safe. We really enjoyed the stay and the proximity to the Xcaret park.
us6 night romance trip
Exceptional 10.0
The wildlife was amazing.up close and personal. Make sure to take small monetary bills as the hotel cannot make change.
Penny, us7 night family trip
Very good 8.0
Everything was amazing. Except for some of the personnel were unprofessional
Humberto, us7 night family trip

Occidental at Xcaret Destination - All Inclusive

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