I stayed at this hotel during a January Sicily trip with my son. We have had great experience with NH hotels in the past. Our experience was probably not typical as it was low season and very few rooms were occupied. The staff was very professional. They gave us a nice room with a balcony that overlooked Caltagirone. In general, the hotel is a little run down with worn carpeting and balcony doors that don't shut tight. A second disadvantage is that two property owners right outside the hotel keep their dogs in pens outside and the dogs bark a lot. Fortunately, the evening was cold so the dogs retreated to their dog houses at a reasonable hour and let us get a good night's sleep. Finally, you must have a car, as the hotel is a good distance from the center of town. In general, this was a good, clean hotel, the price was right, and like other NH hotels were I have stayed, the breakfast was fantastic, with many options that kept a hungry teenager and his dad very satisfied.