Luna Palace Hotel and Suites

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Overview of Luna Palace Hotel and Suites

Luna Palace Hotel and Suites

3.0 star property
Zona Dorada beachfront hotel with outdoor pool and restaurant

7.4/10 Good

580 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Non-smoking
The price is AU$182
Price available on 24/8/2022
Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Kitchenette
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 12 min drive
  • Mazatlan Aquarium - 17 min drive
  • Plaza Machado - 25 min drive
  • Olas Altas Beach - 25 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 37 min drive

About this property

Luna Palace Hotel and Suites

Luna Palace Hotel and Suites offers a private beach and puts you near activities like surfing/body boarding. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness center. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A poolside bar and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and family-friendly amenities.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 71 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Childcare in room (surcharge)

What to do

  • On a private beach
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 29-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 190 for adults and MXN 120 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Overall score and ratings

7.4

Good

8.0/10

Cleanliness

7.7/10

Staff & service

7.5/10

Amenities

7.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Great services!
The receptionist at the front desk Karla and Paola were awesome! They helped us with a late checkout and got us a taxi for the airport! Very helpful and professional!
Frank, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very safe place
Gustavo, 5-night trip
Verified Expedia guest review

10/10 Exceptional

DEBRA JOANNE LESLIE, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very quiet and the staff are so friendly. Love staying here
Christina, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Francisco, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Totally loved it! We arrived early and our room was not ready but we only waited for 20 minutes. Staff is super friendly. Pool and beach area are beautiful and super clean. The location is perfect.
Elia, 3-night family trip
Verified Expedia guest review

4/10 Fair

I paid for a 2 bed room, and I was assigned to 1 bed room, the bathroom had mold everywhere.
4-night family trip
Verified Expedia guest review

2/10 Poor

Booking Bait and Switch
I had booked the Luna Palace hotel several months before my vacation in June. When I arrived at the hotel, the front desk told me that the Oceano Palace had my booking, that the Luna Palace did not. If you stay at the Oceano, beware, it’s like a Spring Break party hotel. The Oceano desperately needs remodeling is a kind way of putting it. At this time I’ve contacted Hotels.com and made a claim. They e mailed me back and said that they could not contact the hotel and closed my claim. BEWARE MAKING RESERVATIONS HERE.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
The property is run down and not maintained. We stayed one night and left to stay at a hotel close by that was less money and much better.
Hayden, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location great service
Frank, 5-night trip
Verified Hotels.com guest review