Hyatt Regency Lanzhou

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Overview of Hyatt Regency Lanzhou

Hyatt Regency Lanzhou

3.0 star property
Riverfront hotel with 3 restaurants, near Lanshan Park

10.0/10 Exceptional

1 verified Hotels.com guest review

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
No. 501 Nanbinhe East Road, Chengguan District, Lanzhou, Gansu, 730000
Main amenities
  • 300 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Lanzhou Station - 10 min drive
  • Lanzhou West Railway Station - 23 min drive

About this property

Hyatt Regency Lanzhou

Hyatt Regency Lanzhou is a great choice for a stay in Lanzhou. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at 柏味西餐厅, one of 3 restaurants, which serves local and international cuisine and is open for breakfast and dinner. Rooms offer up nice touches like rainfall showerheads, bathrobes, and slippers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 7 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 300 rooms
  • Arranged over 40 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Guests providing a negative COVID-19 test result must have been tested no more than 7 days prior to check-in
  • Guests are required to provide documentation of recent travel history (such as showing passport immigration stamps), quarantine certificate, and a complete a health declaration (PCR screening for COVID-19, issued within 7 days before arrival in the country) during check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 50-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

柏味西餐厅 - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
享悦中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
云火锅 - This restaurant specializes in local cuisine and serves lunch and dinner. Open daily.
大堂酒廊 - This lobby lounge specializes in fusion cuisine and serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 10 percent

Optional extras

  • Breakfast costs between CNY 158 and CNY 158 for adults, and CNY 0 and CNY 158 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is a service fee of 10 percent

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

At check-in, guests must provide a negative PCR COVID-19 test result.

Guests providing a negative COVID-19 test result must have been tested no more than 7 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, mobile payments and cash.

Mobile payment options include: Alipay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hyatt Regency Lanzhou Hotel
Hyatt Regency Lanzhou Lanzhou
Hyatt Regency Lanzhou Hotel Lanzhou

Frequently asked questions

Overall score and ratings

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Property conditions & facilities

10/10 Exceptional

Amazing experience - best hotel in Lanzhou!
This hotel is incredible! Really amazing stay in luxury hotel with the biggest and best equiped gym I have ever seen. Also the 50m pool is incredible. Of course all luxury and service you expect from Hyatt is there including great food and drinks. Highly recommend this place and I will stay there during my next visits in Lanzhou.
Just, 2-night business trip
Verified Hotels.com guest review