If this was my first stay at Hayfield, the review would probably be better. Since my last visit, Hayfield has shrunk the once majestic reception area to squeeze as many $500 a night guests in as they can. The hotel is now extremely crowded (if you do plan to stay there, book meal reservations a week in advance now). The extra help they’ve had to hire in order to accommodate the huge number of guests are significantly less polished and less experienced. No one picked up our room our entire stay and someone would come banging on our door (not using the bell) after 9pm offering turn down service-but we would already be in bed. The food is still good- at least what we could get on the room service menu, which is just a few items. The pool and spa were crowded and no longer the tranquil oasis I remember. Everything was packed- the parlor, parking lot, every landing, and especially downstairs. With the renovations, Hayfield has taken on a feel more of an outdated Hilton instead of the timeless institution it once was. A shame. That being said, Noel was wonderful and went above and beyond. Didn’t get to see Frank this visit.