Located near University of Puerto Rico Mayagüez Campus, Holiday Inn Mayaguez and Tropical Casino offers a vibrant atmosphere with a casino featuring bingo, slot machines, and gaming tables. With an outdoor pool and children's pool, 24-hour business center, gym West Coast Bistro restaurant serving local cuisine for breakfast lunch or dinner you're sure to have fun.
University of Puerto Rico Mayagüez Campus - 5 min drive - 4.5 km
Plaza Colon - 6 min drive - 6.3 km
Mayagüez Mall - 11 min drive - 11.7 km
Rincon Central Plaza - 21 min drive - 22.1 km
Getting around
Mayagüez (MAZ-Eugenio María de Hostos) - 14 min drive
Aguadilla (BQN-Rafael Hernandez) - 50 min drive
Restaurants
Taco Bell - 17 min walk
Wendy's - 16 min walk
Applebee's - 15 min walk
El Meson Sandwiches - 17 min walk
Pizzeria Los Primos - 6 min drive
About this property
Holiday Inn Mayaguez and Tropical Casino by IHG
Try your luck at the casino when you stay at Holiday Inn Mayaguez and Tropical Casino by IHG in Mayagüez. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at West Coast Bistro, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a fitness centre and a children's pool. Fellow travellers say great things about the helpful staff and location.
Languages
English, Spanish
At a glance
DONE
Hotel size
141 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–11 AM
Restaurant
Bar/lounge
Travelling with children
Children's pool
What to do
Bingo
Golfing nearby
Working away
24-hour business centre
Meeting rooms
Conference space (3747 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Fitness centre
An outdoor pool
Casino
8 casino gaming tables
343 casino slot machines
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community and sustainability
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Be entertained
IPod docking station
Flat-screen television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Fridge
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
West Coast Bistro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Bar – This bar specialises in local cuisine and serves lunch and dinner. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 17 to 19 per person
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino
Frequently asked questions
Does Holiday Inn Mayaguez and Tropical Casino by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Mayaguez and Tropical Casino by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Mayaguez and Tropical Casino by IHG?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Holiday Inn Mayaguez and Tropical Casino by IHG?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Mayaguez and Tropical Casino by IHG?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Mayaguez and Tropical Casino by IHG?
Check-in start time: 3:00 PM; check-in end time: 6:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Holiday Inn Mayaguez and Tropical Casino by IHG?
Yes, the 8000 square-foot casino features 343 slot machines and 8 gaming tables. Bingo is offered.
What is there to do at Holiday Inn Mayaguez and Tropical Casino by IHG and nearby?
Holiday Inn Mayaguez and Tropical Casino by IHG has a casino and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Holiday Inn Mayaguez and Tropical Casino by IHG?
Yes, West Coast Bistro offers local and international cuisine.
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Holiday Inn Mayaguez and Tropical Casino by IHG Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Casino
Restaurant
Location
Bed
Food
Parking
Beach
What guests liked
Breakfast was consistently great with a good selection and attentive staff. (17 reviews)
The pool area was clean, quiet, and nice, with some guests enjoying it to themselves due to its lesser usage. (16 reviews)
The property offers convenient access to a variety of local cuisine options and dining choices. (9 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
26 July 2025
Excellent services
Excellent services
dinette
dinette, 2-night trip
10/10 Exceptional
14 Apr 2025
Great place
Ivonne
Ivonne, 2-night trip
10/10 Exceptional
19 June 2025
Good service, clean
Elisa
Elisa, 2-night trip
10/10 Exceptional
13 June 2025
Excellent service. Nice clean facilities.
Ivan
Ivan, 1-night trip
8/10 Very good
16 June 2025
In general... was good
Arianna
Arianna, 1-night trip
8/10 Very good
18 Feb 2025
All around a good stay.
Johnny
Johnny, 2-night trip
8/10 Very good
12 Apr 2025
Staff was friendly and helpful.
Dolores
Dolores, 2-night trip
10/10 Exceptional
7 Apr 2025
The staff is exceptionally friendly.
Gloria
Gloria, 1-night trip
10/10 Exceptional
23 Apr 2025
Excelent room and cleanest.
Wilma
Wilma, 1-night trip
10/10 Exceptional
9 Mar 2025
This hotel has the best staff, super nice and accomodating. Definetly will stay here next time we go to the West Coast.
Bernice
Bernice, 2-night trip
8/10 Very good
10 Mar 2025
It is convenient for stay and go for resting when you're in the area for businesses purposes.
Jorge
Jorge, 2-night trip
10/10 Exceptional
14 Apr 2025
Was an amazing experience, the service was exceptional, the only thing that they need to fix is to open the bar at the pool otherwise nice place to stay.
Jeasy
Jeasy, 3-night trip
10/10 Exceptional
28 Apr 2025
Great service, very kind and available.
Delmarie
Delmarie, 1-night trip
10/10 Exceptional
1 Feb 2025
Nice stay
Heidi
Heidi, 1-night trip
10/10 Exceptional
21 Apr 2025
The Holiday Inn is conveniently located on the edge of the city. The staff is friendly and the hotel is very clean. Great job. I will definitely suggest this loction to friends and family.
Ramon
Ramon, 2-night trip
8/10 Very good
16 Feb 2025
The staff is very friendly and the property is clean
Israel
Israel, 4-night trip
10/10 Exceptional
22 Mar 2025
We really like this hotel and have stayed at it multiple times. We will stay again when we return. Nice and clean hotel! Would recommend!
Pamela
Pamela, 8-night trip
10/10 Exceptional
18 Jan 2025
A great hotel … shopping walkable
Bianca Marie
Bianca Marie, 3-night trip
10/10 Exceptional
22 Dec 2024
Was a good stay
Jennifer
Jennifer, 1-night trip
8/10 Very good
18 Mar 2025
The service staff was very friendly
Lisa
Lisa, 5-night trip
10/10 Exceptional
25 Mar 2025
Easy to go to the Aguadilla Airport from. Staff was curteous and helpful ( Diego and Noreen ).