Charleston Coliseum & Convention Center - 8 min drive - 8.8 km
Charleston Town Center - 9 min drive - 9.5 km
Shawnee Sports Complex - 10 min drive - 10.3 km
West Virginia State Capitol Building - 11 min drive - 11.4 km
Getting around
Charleston, WV (CRW-Yeager) - 15 min drive
Charleston Station - 8 min drive
Restaurants
Chick-fil-A - 15 min walk
McDonald's - 16 min walk
Taco Bell - 16 min walk
Texas Roadhouse - 3 min walk
Starbucks - 2 min drive
About this property
Holiday Inn Express Suites Charleston, an IHG Hotel
Enjoy your visit to Charleston with a stay at Holiday Inn Express Suites Charleston, an IHG Hotel. For a bit of exercise, you can visit the 24-hour fitness centre, or go for a swim in the indoor pool. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
84 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cots (infant beds)
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–10:00 AM
Coffee/tea in a common area
Gas grills
Travelling with children
Local/corner shop
What to do
Golfing nearby
Services
24-hour front desk
Dry cleaning/laundry services
Facilities
ATM/banking
24-hour fitness centre
An indoor pool
Shopping centre on-site
Banquet hall
Outdoor furniture
Accessibility
Braille/raised signage
Lift
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Fridge
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Fees & policies
Renovations and closures
This property is undergoing renovations from 18 April 2024 to 31 December 2024 (completion date subject to change).
During renovations, the hotel will make every effort to minimise noise and disturbance.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 37.10 per pet, per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Also known as
Holiday Inn Express Suites Charleston
Holiday Inn Express Suites Hotel Charleston
Holiday Inn Express Suites Charleston Hotel
Frequently asked questions
Does Holiday Inn Express Suites Charleston, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Suites Charleston, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Express Suites Charleston, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Holiday Inn Express Suites Charleston, an IHG Hotel?
Yes, cats and dogs are welcome. There's a charge of USD 37.10 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Holiday Inn Express Suites Charleston, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Express Suites Charleston, an IHG Hotel?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Holiday Inn Express Suites Charleston, an IHG Hotel?
No, this hotel doesn't have a casino, but Mardi Gras Casino (15-min drive) is nearby.
What is there to do at Holiday Inn Express Suites Charleston, an IHG Hotel and nearby?
Holiday Inn Express Suites Charleston, an IHG Hotel has an indoor pool and a 24-hour fitness centre.
What's the area around Holiday Inn Express Suites Charleston, an IHG Hotel like?
Holiday Inn Express Suites Charleston, an IHG Hotel is a short 16-minute walk from Southridge Center and 12 minutes' walk from Memorial Ice Arena.
Holiday Inn Express Suites Charleston, an IHG Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.4/10
Staff & service
6.8/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Very good
23 Dec 2024
Very nice but…
Hotel is undergoing a reno and most of it is complete and very nicely done. Bed is comfortable and the staff was very friendly and accommodating. However, dear hotel planners, something MUST be done about the door to each room. It is no where near a “soft close” and I was kept up all night by my neighbors going in and out of rooms and slamming the door each time. Very frustrating when you have a long drive ahead of you and get no rest beforehand!
Tracy
Tracy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2024
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
Great
My stay was great, hotel staff was friendly.
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
30 Nov 2024
Lori
Lori, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Very Pleased with our Stay
Check-in went smoothly. Very courteous & helpful. They are remodeling so everything wasn’t the best but still clean. Our room was remodeled and was very nice. We are pleased with our stay and will return to stay here again.
Marcelli
Marcelli, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Nov 2024
Great stay
Although the hotel is undergoing renovation it was clean and quiet. The lobby area was a little rough(because of renovation) but the room was excellent, clean,comfy. Breakfast was very good. Bonnie the attendant at breakfast was charming and helpful!
Penny
Penny, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Nov 2024
Cindy
Cindy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Oct 2024
Ashlee
Ashlee, 2-night trip
Verified Hotels.com guest review
8/10 Very good
18 Oct 2024
Needs upgrades
This place was ok just needed some upgrades
Elizabeth
Elizabeth, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 Sept 2024
Our stay was good! Everything was clean. The remodeling did not hurt our stay at all. Actually, it was away from where we were. Didn’t know it was going on.
Nancy
Nancy, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
13 Sept 2024
Needs a lot of improvement
Remodeled room that had a filthy shower rust stains on the walls. Toilet lid was filthy underneath it. Doors slammed shut in hallway. Key card hardly worked had to pull the handle hard just for the key to work. I use holiday inn 3 times a wk this is by far my worst experience
Ryan
Ryan, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
9 Sept 2024
This property is under major reconstruction/renovation. That should have been disclosed and discounted. Went for relaxation and got none due to continuous banging and pounding of workers renovating right next to us. My dog barked constantly because of the banging noises. Definitely no rest. The remote didn’t work, the extremely high bed my elderly mother had a hard time getting in and out of, the toilet was extremely low, there was something sticky all over the bathroom sink which could not be removed! Not a good weekend getaway, paid extra for the dog and just terrible experience!
Yalishi
Yalishi, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
Excellent service and the breakfast was great! Even with the remodel I had a pleasant stay….great job guys!
Shawna
Shawna, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
Foresight was kind sight
Mjolinar
Mjolinar, 2-night trip
Verified Hotels.com guest review
6/10 Good
11 Aug 2024
Staff was very friendly opened the pool early for my granddaughter. First room we had wouldn't open correctly and got me in another room in 5 minutes. Under construction right now so it will improve.
Cynthia
Cynthia, 1-night family trip
Verified Expedia guest review
8/10 Very good
10 Aug 2024
Ziyue
Ziyue, 1-night trip
Verified Hotels.com guest review
8/10 Very good
8 Aug 2024
Samuel
Samuel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 July 2024
All around great!
Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
Sarah
Sarah, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
21 July 2024
The workers were fantastic but the construction was not fun, there were ants everywhere (including IN the bed), and the toilet was functional but broken. Very disappointed since we’ve stayed at Holiday Inn Express hotels before with no issues.
Kelley
Kelley, 2-night family trip
Verified Expedia guest review
8/10 Very good
11 July 2024
Disappointed
Was a little disappointed, not as clean as I thought it should be, very skimpy on towels in room. It seemed like a cheaper hotel. I usually always book Holiday Inn Express and this is the first time I have been disappointed.
Tonya
Tonya, 1-night trip
Verified Hotels.com guest review
2/10 Poor
7 July 2024
Room card never worked. Staff apologized each time. Dogs barking in the night. Handicap room 401 did have accommodations but not the toilet. Doors slamming. Very dirty. I understand renovations but extremely dirty and very disheveled. Will not stay here again due to the level of disorganization and uncleanliness. Staff were apologetic
Kathryn
Kathryn, 3-night family trip
Verified Expedia guest review
2/10 Poor
1 July 2024
Don’t stay here.
There was dog poop in the floor when we arrived in the room, not enough staff to clean, no towels, bugs, etc the front desk staff was rude. The two cleaning guys were nice and helpful but clearly overworked.
Verified traveller
1-night family trip
Verified Hotels.com guest review
2/10 Poor
1 July 2024
Don't go here
Hotel under renovation. 1st room assigned was not ready. 2nd room no towel bars, dirty tub, no security lock.