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Poulo Wai Hotel and Apartment

4.0 star property
Hotel with 4 restaurants, near Central Market
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Rooftop terrace
Front of property
Rooftop terrace
Rooftop terrace
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Hot tub
  • Pool bar
  • Room service

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Separate bath and shower
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe King Bed

Deluxe King Bed

Deluxe King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Landmark King Bed

Landmark King Bed

Landmark King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive

One Bedroom Executive

One Bedroom Executive

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Studio Executive

Studio Executive

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Tempur-Pedic bed
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, Multiple Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Tempur-Pedic bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Landmark King Bed with Balcony

Landmark King Bed with Balcony

Landmark King Bed with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Landmark Twin Bed

Landmark Twin Bed

Landmark Twin Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

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Pool
Airport transfer
Free parking
Free WiFi
9.6 out of 10, Exceptional, (288)
Luxcity Hotel & Apartment
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About the area

Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208

What's nearby

  • Central Market - 7 min walk
  • Royal Palace - 10 min walk
  • Wat Phnom - 2 min drive
  • Phnom Penh Night Market - 2 min drive
  • Tuol Sleng Genocide Museum - 4 min drive

Getting around

  • Phnom Penh (PNH-Phnom Penh Intl.) - 28 min drive
  • Phnom Penh Railway Station - 16 min walk
  • Airport pickup service
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Kravanh - ‬1 min walk
  • ‪Le Deli Bistro Gourmet - ‬4 min walk
  • ‪Lucky Seven - ‬4 min walk
  • ‪D'Wau Restaurant - ‬4 min walk
  • ‪D'wau Restaurant @ New York hotel - ‬4 min walk

About this property

Poulo Wai Hotel and Apartment

Poulo Wai Hotel and Apartment puts you a short five-minute drive from NagaWorld Casino. You can visit the spa to be pampered with massages, body treatments or aromatherapy, and Poulo Wai Restaurant, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

Languages

English, Khmer, Spanish

At a glance

Hotel size

  • 196 rooms

Arriving/Leaving

  • Check-in start time: 1:00 PM; check-in end time: 2:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport pickup on request (available 24 hours a day)*
  • Train station shuttle on request (available 24 hours a day)
  • Bus station shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Musical instruments
  • Fireplace guard
  • Pool gate
  • Stair gate
  • Outlet covers

What to do

  • Shopping

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (1464 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Locally owned and organised tours and activities
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 173
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 97
  • Front entrance ramp
  • Wheelchairs available on site
  • Grab bar in shower
  • Shower grab bar height (centimetres): 86
  • Doorbell and phone notifications
  • Lever door handles
  • Phone accessibility kit

Room amenities

Be entertained

  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Airavata Spa has 6 treatment rooms. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Poulo Wai Restaurant – This restaurant serves breakfast, lunch and dinner.
Piano Café – This coffee shop only serves light fare. Open daily.
White Lounge Restaurant & – This rooftop bar serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 12 for adults and USD 6 for children
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 4
  • Train station pick-up, train station drop-off and bus station shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night
  • Airport shuttle service for children between the ages of 4 and 13 costs USD 25

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
This property is professionally cleaned.

Also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Frequently asked questions

Does Poulo Wai Hotel and Apartment offer free cancellation for a full refund?
Yes, Poulo Wai Hotel and Apartment does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Poulo Wai Hotel and Apartment?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Poulo Wai Hotel and Apartment?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Poulo Wai Hotel and Apartment?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Poulo Wai Hotel and Apartment?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 25 per vehicle.
What are the check-in and check-out times at Poulo Wai Hotel and Apartment?
Check-in start time: 1:00 PM; check-in end time: 2:00 PM. Check-out time is noon. Late check-out is available for a charge. Express check-in and check-out are available.
Is there an on-site casino at Poulo Wai Hotel and Apartment?
No, this hotel doesn't have a casino, but NagaWorld Casino (3-min drive) is nearby.
What is there to do at Poulo Wai Hotel and Apartment and nearby?
Poulo Wai Hotel and Apartment has 3 bars and a spa, as well as an outdoor pool and a steam room.
Are there restaurants at or near Poulo Wai Hotel and Apartment?
Yes, there are 4 on-site restaurants, featuring al fresco dining.
What's the area around Poulo Wai Hotel and Apartment like?
Poulo Wai Hotel and Apartment is in Phnom Penh City Centre, a short 7-minute walk from Central Market and 10 minutes' walk from Royal Palace.

Poulo Wai Hotel and Apartment Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

TAY SHAN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great value for money
Some struggle with check in as reception had put hotels orders in folder with bookinfs orders but was quickly sorted. My company was a local friend, so every evening it was a struggle to leave id cards and so forth even it was the same friend every day.. Great location and easy access to most things.
Boye Gustav, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel. Accessible to Central Market.
ROLANDO, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Had a good stay
Great stay. It's right where everything is in town. The facilities are nice and the staff is helpful. The hot water in the showers were kind of bad and it took a long time to get any hot water.
Alexander, 3-night trip
Verified Hotels.com guest review

8/10 Very good

SAIMAN S, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Satoru, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Definitely worth the money
Amazing hotel and staff. I thought the bed was a little hard. The family suite did not have a microwave in the kitchenette as shown on Expedia. When I asked for one I finally got one on our last night. The water in the shower was always too hot or too cold. Never comfortably warm for very long. The view from the balcony was not impressive and nothing like the pictures on the website. Despite my small complaints the hotel was wonderful and the cost was very competitive. I would come back but would choose a different room.
William, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

TAY SHAN, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Very pleasant Phnom Penh central hotel
Very pleasant hotel in central Phnom Penh with a great view of the city from the rooftop bar. Nice food, good breakfast selection and dinner menu. Very courteous staff. Easy access to the city using the local tuk-tuks. Pool was a little chilly.
Sunset on the Mekong / Tonle Sap River convergence
Felicity, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Bon hotel
Bon emplacement bon service Petit déjeuner moyen Problème de pression d’eau dans étages élevés
vigier, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Tom, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

TAY SHAN, 4-night trip
Verified Hotels.com guest review

2/10 Poor

christopher, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

JOHN-ANDREW, 3-night trip
Verified Expedia guest review

10/10 Exceptional

これまでプノンペンとシェムリアップの色々なホテルに滞在してきましたが、全てにおいて断トツNo.1でした！ まず、スタッフ全員がとても親切・丁寧で、とても感動しました。また、スパが50%オフということでアロマオイルコースを利用しましたが、技術がとても素晴らしく、プノンペンに訪れる際はまた利用したいと思いました。 また、ホテルの周辺は深夜になっても営業しているレストランが多く、たまたま入ったレストランはリーズナブルでどのメニューも美味しく、滞在中何度も通いました。
MASAHIRO, 1-night trip
Verified Hotels.com guest review

8/10 Very good

empathy, thought and training required.
I have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way! It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!! Phnom Penh now has so many choices.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Richard, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was super friendly
Jutta, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Terry, 5-night trip
Verified Expedia guest review

8/10 Very good

Taihei, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice place with a lot of rules
Lovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules
John, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shan Yan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Evgeniy, 17-night trip
Verified Expedia guest review

6/10 Good

No pick up service though I requested. They are making excuses for this and not trying to find the reasons why there was no service as a result.
1-night trip
Verified Hotels.com guest review