The check in experience was terrible. There is no one on-site, you are meant to receive information only after paying the tax but they don’t tell you this until a few days prior to check-in, which means if you are travelling from outside of Europe you need data and possibly roaming requirements. The contact person was incredibly rude, very unhelpful, and disrespectful. I have never experienced such a rude and disorganized check-in process in my life. This process is not described in the hotel information online, so be warned. You will not be greeted by a human being.
Also of note, no elevator, so if you have lots of luggage please avoid this hotel. This too was not described in the hotel information.
The room was clean, the area was nice.
Despite those positives, the entire experience was ruined by the abysmal and rude check-in experience. I will never recommend this hotel, and Hotels.com should reconsider what information they share about this hotel.