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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Hotel Istana Kuala Lumpur City Center

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
No 73 Jalan Raja Chulan, Kuala Lumpur, 50200, Malaysia

Luxury hotel with 2 restaurants, near Jalan Alor
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The hotel is situated very well, it is generally in good condition but the bathroom needs…Jan. 13, 2020
  • It was the worse Hotel we have ever stay in terms of cleanse and services. The room was…Jan. 2, 2020

Hotel Istana Kuala Lumpur City Center

from A$54
  • Deluxe Room
  • Club Room
  • Club Suite
  • Deluxe Room (Twin Tower View)

What’s around Hotel Istana Kuala Lumpur City Center

Landmarks

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk
  • Berjaya Times Square - 14 min walk
  • Petronas Twin Towers - 17 min walk
  • Jalan Alor - 9 min walk
  • Central Market - 25 min walk
  • Petaling Street Market - 24 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 49 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Raja Chulan Station - 3 min walk
  • Bukit Bintang Station - 7 min walk
  • Bukit Nanas Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 11:00 PM to 6:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 11:00 PM to 6:00 AM *

Parking

  • Free self parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business centre
  • Number of meeting rooms - 15
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1993
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Bali-Bali Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge - Onsite coffee shop. Open daily.

Hotel Istana Kuala Lumpur City Center’s small print

Also known as

  • Hotel Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur
  • Hotel Istana
  • Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 7:00 AM to 8:30 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests under 16 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Valet parking costs MYR 25 per day

    Rollaway beds are available for MYR 120 per night

    Full breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

    Airport shuttle service is offered for an extra charge of MYR 200 per vehicle. Maximum occupancy 3

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Istana Kuala Lumpur City Center

    • Does Hotel Istana Kuala Lumpur City Center offer free cancellation for a full refund?
      Yes, Hotel Istana Kuala Lumpur City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Hotel Istana Kuala Lumpur City Center?
      Yes, there's free self parking.
    • Is there a pool at Hotel Istana Kuala Lumpur City Center?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:30 PM.
    • Are pets allowed at Hotel Istana Kuala Lumpur City Center?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Istana Kuala Lumpur City Center?
      You can check in from 3:00 PM to noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Hotel Istana Kuala Lumpur City Center?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Hotel Istana Kuala Lumpur City Center?
      Yes, an airport shuttle is available from 11:00 PM to 6:00 AM on request. The charge is MYR 200 per vehicle.
    • What is there to do near Hotel Istana Kuala Lumpur City Center?
      Recommended spots to visit include Jalan Alor (9-min walk) and Pavilion Kuala Lumpur (9-min walk), along with Kuala Lumpur Tower (13-min walk) and Berjaya Times Square (14-min walk).

    Recent reviews

    Very good 8.0 From 543 reviews

    Exceptional 10.0
    Great Club Lounge
    Wonderful reception in the Club Lounge and happily provided a late checkout.
    Greg, au1 night romance trip
    Exceptional 10.0
    Perfect Position
    perfect location, nice and clean bur TV, Fridge and Security box is broken. I kept asking but not fixed.
    young suk, au3 night trip with friends
    Exceptional 10.0
    Great hotel in a great area.
    Great hotel, stayed here many times. Great amenities. Terrific rooms. Pleasant, helpful staff
    Gregory, au1 night romance trip
    Good 6.0
    Location and breakfast
    This hotel came highly recommended by many people and there are positives and negatives. Positive: Great location, walking distance to many shopping centres and food options. The breakfast every morning was incredible! Room and bathroom is large and spacious. Negatives: On arrival at 3am after a long journey, the front desk person was unfriendly and disinterested. Room was poorly serviced, one day we made up the beds ourselves but when we arrived back in the evening the pillows were thrown on the floor. Like what the hell? Calling the manager had no effect. We had to call multiple times to get hand towels which were always forgotten, then too the towels smelt damp. Fridge did not work and we were told it would be fixed but was not. Chipped furniture, stained bedding and burn marks from the iron on the carpet. Rowdy guests were banging doors and making noise on the passage till 1am and again asking the manager to do something about it had not effect. The hotel itself is a bit dated but still comfortable, however the services need improving. I wouldn't consider it 5 star still.
    Muhammad, au3 night romance trip
    Exceptional 10.0
    Rooms need to be revamped. Very outdated.
    Richard, au3 night trip
    Very good 8.0
    5 star service and location in an older hotel
    5 star service, great location and breakfast. The hotel is nice - but just quite old and rooms a bit run down. The pool is a bit small and older too.
    au3 night trip with friends
    Very good 8.0
    Ideal location
    It was very central for shopping twin Towers and food
    Sara, au2 night romance trip
    Exceptional 10.0
    Kuala Lumpur central
    Very central location close to KL cc and Pavilion. Very good breakfast variety! Clean and spacious rooms with excellent strong shower and bath. Music show at night 8pm.
    Audrey, au7 night trip
    Exceptional 10.0
    Great experience in a quality K.L Hotel
    Very friendly staff with excellent service. Club rooms are more than adequate. Ther ooms have had a makeover with shower doors leaking - irritating, but not a major problem., Beverages and cocktails are good value in the bars.Cannot fault quality of overall experience.Will use this Hotel again in K.L.
    au3 night romance trip
    Exceptional 10.0
    Great Hotel, Great Staff and Great food!
    it was great to stay at Hotel Istana Kuala Lumpur City Center. Location was great, just close to Raja Chulan Station. and Shopping around hotel was great. Breakfast at restaurant offers great selection of food also, my favourite, Teh Tarik. Iyashi Lounge also great place to make myself relaxing, staff is great and welcoming with warm attitude, especially, Mazlina Ms. This is my first stay at Hotel Istana Kuala Lumpur City Center but hope to stay again for the future.
    TOSHIKAZU, au3 night trip

    Hotel Istana Kuala Lumpur City Center

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