When we arrived we were informed Expedia overbooked so we were downgraded from our previous room (king bed suite) to a double queen standard room. That’s fine, not their fault and not a problem. However, I was slightly bothered by the fact that they supposedly reached out multiple times via email and phone, yet I did not receive any attempted contact and neither did my husband.
The room was very clean, beds comfy, nice tub/shower with warm water and decent pressure, large counter space in bathroom. Everything else in the room had some kind of problem. The toilet was loose, the tv didn’t work, AC worked but the cover came off when we barely touched it. The mini fridge did not work and was leaking water that had melted inside. Despite being in the amenities provided in the description when booking, there was no microwave. No safe to store valuable belongings.
The pool is small, less than 5 ft at the deep end, and no hot tub.
Breakfast was delicious!
I would like to note that upon noticing the fridge didn’t work and again at checkout describing the other concerns we had with the room, the receptionists were polite, attentive, and appeared to take our feedback seriously.
This may only be an issue in the newly remodeled rooms, but I felt the need to share my experience as I felt quite blindsided by the issues after reading the overwhelming amount of positive feedback from others.