We arrived at check in time and front desk had us wait because our room wasn’t done. When we got to our room, the floors were filthy, human hair in the fridge and all over the bathroom floors, toothpaste on counters, pet hair on the couch it seemed the whole room hadn’t been wiped down on top of everything it smelled bad. I had done the room a favor by wiping down some surfaces. But the fact that there was hair everywhere in the bathroom signified the room wasn’t to expected standards. We were eventually switched and it was a little better, it smelt better. Sheets were stained… But if this room was available, why didn’t front desk assign us the second room in the first place? The rooms could do with a carpet clean and the hospitality was lacking, lack of empathy or warmth from front desk.