2/10 Poor
15 Oct 2024
Worst room ever.
We left Florida ahead of hurricane Milton so we did not arrive until after 3 in the morning. My elderly mother was very tired as was I and we were looking forward to getting some sleep. We had been in the road for around 10 hours. When we opened the door to our room the smell was overwhelming. The heat was on and it smelled like mildew. We found the carpet was wet by the bed and in front of the bathroom. The bathroom floor was soaking wet. There was a dehumidifier on the floor but it was not on. When I went to ask to change rooms I was told there was none. I was too tired to drive any further so we stayed. The sheets did not seem very clean on the beds. My mother and I did not get much sleep because of the lingering smell. The breakfast was not that great either. The doughnuts and mini muffins did not taste fresh. The apple juice tasted like water with a hint of apple. It was also messy by the waffle making station and there was no syrup. There was no one at the desk when we left to complain too. The room should have never been available. The person who checked us in seemed surprised that the floor was wet. I find it hard to believe that they did not know the condition of the room.
Kathleen
Kathleen, 1-night family trip
Verified Hotels.com guest review
