10/10 Exceptional
Staffs are friendly and the hotel’s location is excellent
Highly recommended
Jayson Andreas
Jayson Andreas, 3-night trip
Shangri-La Kuala Lumpur
Luxury hotel with spa, near Petronas Twin Towers
Choose dates to view prices
Shangri-La Kuala Lumpur offers a vibrant retreat near the iconic Petronas Twin Towers. Pamper yourself at the spa, unwind by the poolside bar, or explore shopping on site. With free in-room WiFi, a coffee shop/cafe, and helpful staff nearby KLCC Park and Suria KLCC Shopping Centre.
VIP Access9.4
Exceptional
Popular amenities
- Free parking
- Free WiFi
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Sauna
- Steam room
- Children's pool
- Hot tub
- Pool bar
- 24-hour room service
For families (6)
- Children stay free
- Free cribs/infant beds
- Supervised childcare (surcharge)
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
$122 nightly
$133 total
Apr 2 - Apr 3
Total with taxes and fees
Why we love this property
Wellness sanctuary
The full-service spa offers massages, body scrubs, facials, and reflexology. Fitness facilities and a tranquil garden complement the sauna and hot tub.
Gourmet trio
This hotel offers a culinary trifecta with its restaurant, cafe, and bar. Guests can start their day with a delicious buffet breakfast.
Dreamy sleep comforts
Slip into plush bathrobes after enjoying turndown service in this hotel. Blackout drapes and premium, hypo-allergenic bedding ensure perfect slumber.
Room options
Showing 7 of 7 rooms
Deluxe Room, 1 King Bed
8.4Very good
27 reviews
- City view
- 398 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Executive Room, 1 King Bed
9.2Wonderful
20 reviews
- City view
- 419 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Horizon Club, Executive Room, 1 King Bed
9.4Exceptional
13 reviews
- City view
- 420 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Premier Room, 1 King Bed, Bathtub (Selection)
9.6Exceptional
7 reviews
- City view
- 861 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed
Executive Room, 2 Twin Beds
9.4Exceptional
12 reviews
- City view
- 420 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Horizon Club, Executive Room, 2 Twin Beds
9.0Wonderful
6 reviews
- City view
- 420 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Family Room, 1 King Bed, Non Smoking (Premier)
9.2Wonderful
5 reviews
- City view
- 861 sq ft
- Sleeps 4
- 1 King Bed
Similar properties
JW Marriott Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Spa
- Parking available
- Free WiFi
Excellent
1,005 reviews
$124 nightly
$135 total
Apr 5 - Apr 6
Total with taxes and fees
Grand Hyatt Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Spa
- Free parking
- Free WiFi
Exceptional
1,010 reviews
$152 nightly
$167 total
Apr 23 - Apr 24
Total with taxes and fees
Hotel Indigo Kuala Lumpur On The Park by IHG
Golden Triangle
- Pool
- Parking available
- Free WiFi
- Restaurant
Exceptional
216 reviews
$109 nightly
$120 total
Apr 14 - Apr 15
Total with taxes and fees
Traders Hotel Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Spa
- Free parking
- Free WiFi
Wonderful
1,001 reviews
$124 nightly
$137 total
Apr 17 - Apr 18
Total with taxes and fees
DoubleTree by Hilton Hotel Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Airport transfer
- Free parking
- Internet access
Wonderful
1,005 reviews
$83 nightly
$91 total
Apr 12 - Apr 13
Total with taxes and fees
EQ Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Spa
- Airport transfer
- Free parking
Exceptional
632 reviews
$205 nightly
$226 total
Apr 2 - Apr 3
Total with taxes and fees
The Westin Kuala Lumpur
Kuala Lumpur City Centre
- Pool
- Parking available
- Free WiFi
- Restaurant
Excellent
1,001 reviews
$126 nightly
$139 total
Apr 10 - Apr 11
Total with taxes and fees
The Ritz-Carlton, Kuala Lumpur
Bukit Bintang
- Pool
- Spa
- Parking available
- Free WiFi
Excellent
1,001 reviews
$154 nightly
$168 total
Apr 8 - Apr 9
Total with taxes and fees
Four Points By Sheraton Kuala Lumpur, City Centre
Golden Triangle
- Pool
- Spa
- Parking available
- Free WiFi
Wonderful
190 reviews
$111 nightly
$123 total
Mar 27 - Mar 28
Total with taxes and fees
The Majestic Hotel Kuala Lumpur, Autograph Collection
Tasik Perdana
- Pool
- Spa
- Airport transfer
- Parking available
Wonderful
1,002 reviews
$110 nightly
$120 total
Apr 5 - Apr 6
Total with taxes and fees
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
About the neighborhood
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
What's nearby
- Kuala Lumpur Forest Eco Park - 3 min walk - 0.3 km
- Kuala Lumpur Tower - 5 min walk - 0.5 km
- Suria KLCC Shopping Centre - 10 min walk - 0.9 km
- Petronas Twin Towers - 10 min walk - 0.9 km
- KLCC Park - 12 min walk - 1.0 km
Getting around
- Subang (SZB-Sultan Abdul Aziz Shah) - 28 min drive
- Kuala Lumpur International Airport (KUL) - 47 min drive
- Kuala Lumpur Masjid Jamek Station - 22 min walk
- Kuala Lumpur Sultan Ismail Station - 23 min walk
- Kuala Lumpur Bank NeStation KTM Komuter Station - 26 min walk
- Bukit Nanas Station - 5 min walk
- Dang Wangi Station - 8 min walk
- Raja Chulan Station - 9 min walk
- Train station pick-up (surcharge)
- Shopping center shuttle (surcharge)
Restaurants
- Xin Cuisine - 6 min walk
- Lemon Garden Cafe - 5 min walk
- Arthur's Bar & Grill, Shangri-La Hotel - 2 min walk
- HAN Modern Korean Grill - 2 min walk
- Melting Pot Café - 5 min walk
About this property
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur puts you in a great location, within a 15-minute walk of Petronas Twin Towers and Pavilion Kuala Lumpur. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, hydrotherapy, or reflexology. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Bukit Nanas Station is 5 minutes and Dang Wangi Station is 8 minutes.
At a glance
Hotel size
- 662 rooms
- Arranged over 28 floors
Arriving/Leaving
- Check-in start time: 2 PM; Check-in end time: anytime
- Contactless check-in available
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability
Special check-in instructions
- This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- Supervised childcare*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi and wired internet access in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Transfers
- Train station pick-up*
Offsite
- Shopping center shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
Traveling with children
- Children stay free (see details)
- Children's pool
- Supervised childcare (surcharge)
What to do
- Fitness classes
- Shopping
- Golfing nearby
Working away
- 15 meeting rooms
- Computer station
- Conference center (84573 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
Facilities
- Safe-deposit box at front desk
- Garden
- Terrace
- Television in common areas
- Health club
- An outdoor pool
- Full-service spa
- Hot tub
- Sauna
- Steam room
- Banquet hall
Accessibility
- Elevator
- Elevator door width (inches): 45
- Wheelchair-accessible parking
- 2 on-site accessible parking spaces
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Wheelchairs available on site
- Doorbell and phone notification
- Lever door handles
- Phone accessibility kit
- Stair-free path to entrance
- Thin carpet in room
Room amenities
Be entertained
- LCD television
- Premium satellite channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
What to enjoy
- Separate sitting area
Freshen up
- Private bathroom
- Shower only
- Bidet
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free newspapers
- Free WiFi and wired internet
- Phone
- Desk chair
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Fees & policies
Refundable deposits
- Deposit: MYR 400 per night
Optional extras
- Buffet breakfast is offered for an extra charge of approximately MYR 98 for adults and MYR 98 for children
- Shopping center shuttle service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Supervised childcare is available for an extra charge
- Rollaway beds are available for MYR 174.0 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.
Also known as
Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur
Frequently asked questions
Does Shangri-La Kuala Lumpur offer free cancellation for a full refund?
Yes, Shangri-La Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Shangri-La Kuala Lumpur?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Kuala Lumpur?
Yes, there's free self parking.
What are the check-in and check-out times at Shangri-La Kuala Lumpur?
Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Kuala Lumpur and nearby?
Onsite recreation at Shangri-La Kuala Lumpur includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Kuala Lumpur also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Shangri-La Kuala Lumpur?
Yes, there's an onsite restaurant.
What's the area around Shangri-La Kuala Lumpur like?
Shangri-La Kuala Lumpur is in Golden Triangle, a short 5-minute walk from Bukit Nanas Station and 14 minutes' walk from Petronas Twin Towers. Travelers say the local area is good for shopping and very walkable.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
Shangri-La Kuala Lumpur Reviews
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.6
Location
9.4
Staff & service
9.0
Property conditions & facilities
What guests liked
- Breakfast was consistently praised for its variety, deliciousness, and exceptional service. (28 reviews)
- The pool area was clean, well-maintained, and provided a tranquil escape, ideal for unwinding after a day out in the city. (11 reviews)
- The property's dining options, including breakfast and in-room dining, offered a wide variety of choices and exceptional service. (4 reviews)
From real guest reviews summarized by AI.Popular mentions
Service staffRoomLocationFoodBreakfastAmenitiesLobbyChildrenTowerFamily friendly10/10 Exceptional
clean room, friendly staff
Eugene
Eugene, 3-night trip
10/10 Exceptional
Very friendly staff.
Julian
Julian, 5-night trip
10/10 Exceptional
Very nice place
Omar
Omar, 2-night trip
10/10 Exceptional
The property is in a great location, with lovely friendly staff and good amenities with the pool. The hotel is more traditional in style, but of very high quality.
James
James, 2-night trip
10/10 Exceptional
Such a beautiful and comfortable hotel.
YONG
YONG, 1-night trip
10/10 Exceptional
Close to the Petronas Tower and other sites of interest. A short ride to other areas for night market, Chinatown, little India etc.
Hotel staff is very accommodating and just delightful! Job well done
Steve
Steve, 4-night trip
8/10 Very good
For an older hotel not too bad. Staff are great. Has an early 2000s charm, but it’s definitely showing and overdue for a modern refurb.
Mark
Mark, 2-night trip
10/10 Exceptional
Very beautiful property, very well maintained. The staff is super helpful, friendly . The rooms were well stocked with water and any other supplies we might possibly need, Room sizes were spacious and very comfortable.
Definitely recommend
Divya
Divya, 4-night trip
10/10 Exceptional
Amazing hotel with excellent staff.
Luke
Luke, 3-night trip
10/10 Exceptional
Great staff. Good food.
William
William, 4-night trip
10/10 Exceptional
Breakfast was very good lots of choice, the room was very clean and freshly towels,
Gary F
Gary F, 5-night trip
10/10 Exceptional
The lobby was stunning with Chinese New Year decorations.
Tian L
Tian L, 2-night trip
10/10 Exceptional
Fantastic hotel, staff and service, and a great location
Dean
Dean, 4-night trip
10/10 Exceptional
.
Andreas Horn
Andreas Horn, 6-night trip
10/10 Exceptional
Omg this hotel is like staying in a palace. It’s huge. The rooms are huge and so clean. The staff are exceptional. A total 5 star experience. Can’t rate it highly enough
Kerry
Kerry, 5-night trip
10/10 Exceptional
Great place to stay and Malaysia is a must visit
Aleksandrs
Aleksandrs, 2-night trip
10/10 Exceptional
Every member of the hotel staff was friendly and helpful throughout our stay. Housekeeping was always on time and very professional. The club lounge was extremely convenient and well worth it. The location is excellent, and you can truly feel the Shangri-La level of service and quality.
Mehmet
Mehmet, 4-night trip
10/10 Exceptional
Great location to get around main sites in Kualalampur
Anurag
Anurag, 3-night trip
10/10 Exceptional
I just love this hotel, it has excellent amenities, very friendly staff, excellent food and beautiful rooms.
Stuart
Stuart, 3-night trip
10/10 Exceptional
Friendly staff, Delicious food, very clean, Spacious rooms, Christmas decoration is just like Winter Wonderland.
Vithursha
Vithursha, 3-night trip
10/10 Exceptional
Best hotel and service. Every staff member works so hard and is super friendly. Big thanks to Adilah, she made our family stay in this hotel absolutely amazing.
anthony
anthony, 4-night trip
4/10 Fair
Dated property and rooms
Wolfgang
Wolfgang, 2-night trip
10/10 Exceptional
Room is good. Everything works (usually does not in other KL hotels), including the inbuilt USB charger. Staff are also very courteous. Free car parking for guests too.
Hui-Ming
Hui-Ming, 1-night trip
10/10 Exceptional
The location, the welcoming by staff, the large lobby, excellent breakfast selection, ease of lifts with very little waiting time, great club lounge, nice gym facilities and lovely room.
Walking distance to most locations.
Vishal
Vishal, 5-night trip