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El Encanto

4.0 star property
Hotel with restaurant, near Puebla Cathedral

Photo gallery for El Encanto

Standard Loft, 1 Double Bed
Standard Loft, 1 Double Bed | Living area
Business centre
Interior
Lobby sitting area
Experience the magic of Puebla Historic Center at El Encanto. Unwind with a rooftop view, indulge in spa treatments like Thai massages or aromatherapy, and enjoy delicious meals at the restaurant. With free in-room WiFi, multilingual staff, and luggage storage available to help make your stay seamless.

Reviews

7.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Parking available
  • Bar
  • Spa
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Meeting room

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Garden
  • Lift

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Hairdryer
Private bathroom
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool

NH Puebla Centro Histórico

  • Pool
  • Airport transfer
  • Pet-friendly
  • Parking available
8.6 out of 10, Excellent, (1094)
The price is AU$85
includes taxes & fees
20 Mar - 21 Mar
NH Puebla Centro Histórico
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About the area

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 1 min walk
  • Puebla Cathedral - 3 min walk
  • Puebla Convention Center - 13 min walk
  • Centro Expositor - 8 min drive
  • Angelopolis Commercial Center - 8 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

El Encanto features a rooftop terrace and puts you only steps from Zócalo de Puebla and Puebla Cathedral. Guests can indulge in deep-tissue massages, facials or body scrubs, and grab a bite to eat at El Patio de los Venados, which serves Mexican cuisine and is open for lunch and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for on-site parking
    • Off-site parking within 1 mi (MXN 100 per night), from 8:00 PM to 8:00 AM; booking required
DONE

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1750
  • Rooftop terrace
  • Spa services
  • Colonial architecture

Accessibility

  • Lift
  • Lowered plug sockets in bathroom

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

What to enjoy

  • In-room massage
  • Garden
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Patio de los Venados – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way. Maximum occupancy 0)
  • Local area shuttle service is offered for an extra charge

Parking

  • Parking is available nearby and costs MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards, debit cards and cash.

Also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Are pets allowed at El Encanto?

Sorry, neither pets nor service animals are allowed.

Is an airport shuttle service offered by El Encanto?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is MXN 400 per vehicle one-way.

What are the check-in and check-out times at El Encanto?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at El Encanto and nearby?

El Encanto has spa services.

Are there restaurants at or near El Encanto?

Yes, El Patio de los Venados offers al fresco dining and Mexican cuisine.

Does El Encanto have any outdoor private spaces?

Yes, every room features a garden.

What's the area around El Encanto like?

El Encanto is in Puebla Historic Center, a short 1-minute walk from Zócalo de Puebla and 3 minutes' walk from Puebla Cathedral.

El Encanto Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Poor

worst hotel I'vebeen in my life
CESAREO, 2-night trip

10/10 Exceptional

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Cindy, 2-night trip

4/10 Fair

Needs Improvement
The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Carter, 1-night trip

10/10 Exceptional

Nayade, 1-night trip

2/10 Poor

El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Sheila, 1-night trip

4/10 Fair

El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Diana, 1-night trip

2/10 Poor

La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Edel, 1-night trip

6/10 Good

Gustavo, 1-night trip

10/10 Exceptional

Gustavo, 1-night trip

10/10 Exceptional

EXCELENTE
Aaron, 1-night trip

10/10 Exceptional

christian, 1-night trip

4/10 Fair

Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Carlos, 2-night trip

8/10 Very good

Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Jovana, 1-night trip

8/10 Very good

Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita
Miriam, 1-night trip

4/10 Fair

El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal
Jose Antonio, 1-night trip

2/10 Poor

Demasiado ruido tenían una fiesta q la siguieron hasta las 7:00 am no dejaron dormir nada muchos problemas con la agua caliente
Juan, 1-night trip

2/10 Poor

No hay estacionamiento. No hay agua caliente en las noches. Pedí una toalla y jamás la llevaron. No hay servicio a la habitación (el restaurante abre a las 2 pm y cierra a las 10 pm).
Arturo, 1-night trip

6/10 Good

Habitación Limpia y cómoda , la ubicación súper céntrica para moverte a cualquier punto de la ciudad fácilmente, en el tercer nivel hay una terraza que en las noches tiene una increíble vista a la catedral, buena música y cócteles . El wifi no es muy bueno
alexis manuel, 2-night trip

2/10 Poor

Muy sucio y viejo
Rosalinda, 1-night trip

8/10 Very good

Maria Concepcion, 2-night trip

2/10 Poor

irving, 3-night trip

8/10 Very good

Luna, 2-night trip

10/10 Exceptional

Mara, 1-night trip

8/10 Very good

MAGDALENA, 4-night trip

2/10 Poor

Pesimo servicio
El aire acondicionado no enfriaba, no cuenta con estacionamiento y hay que pagar 80 pesos (asi lo dice ña polotica del hotel) pero solo ampara de 8 de la noche a 8 de la.mañana y las hora fuera de ese horario hay que pagarlas lo cual no se dice en las politicas y servicio del hotel. Se le comento al gerente y no dio solucion solo se dio a la tarea de modificar sus politicas publicadas
1-night trip