4/10 Fair
10 Oct 2024
When we arrived builders were erecting scaffolding all over the front of the building. It was difficult to get into the hotel due to the lorry parked in front of the entrance. There is no lift in the building so you have to climb up stairs which are quite narrow and with carpet which is not secured. We were shown our room on the 1st floor which was had a strong damp smell. We complained to hotels.com who did little to help other than to say to contact the hotel manager. When we complained we were offered another room on the top floor. This was secure and did not smell of damp. However the room had dampness in the bathroom, the furniture was badly stained so we could not place clothes on it. The double bed had been laid with single sheet on a very old and worn mattress topper, which we did not want to touch with our skin, do we slept that night with our under clothes on. At breakfast was the only highlight - lovely freshly baked bread. All told a waste of €100 at a hotel I could never stay at. Hotels.com should remove it from their website and refund our money as what is shown is nothing like the reality - dirty, dingy, dangerous and dilapidated.
Paul
Paul, 1-night trip
Verified Hotels.com guest review
