10/10 Exceptional
5 Jan 2025
The stay was excellent by Resort, however the booking by Hotel.com was terrible because my reservation were 02 adults and 02 Children (11 and 6 years old) and during the check in in the resort, the booking by you was 02 adults and 02 babies and during my claim to assist agent by hotel.com, I never had a positive response with this, the resort was waiting one day by you to update the information and eating for your calling, finally to complete my vacation and surprise to my daughters I pay extra money for my children (1611 dollars) to enter the resort, bad experience to obtain booking on line with you and the resort was excellent
Hughes
Hughes, 5-night family trip
Verified Hotels.com guest review