6/10 Good
5 Dec 2024
Felt misled by many positive reviews.
Just passing through; check-in at 11pm went fine; very pleasant clerk. Only picked this hotel at last minute due to the 7.2/10 rating (Hotels.com). Boy, we must've had the worst room on the property, compared to the ratings! I don't understand the numerous high and excellent ratings for this property. Unless our room is one that hasn't been "upgraded", yet. While our room was 'clean', with the normal amenities, there wasn't a modicum of "attention to details": walls had smudges, chips, unpainted areas where items had been removed from walls; baseboards and caulking showed signs of years of mopping pushed up against it; furniture had seen better days; tub drain dirty. I could go on as it's too easy to nit-pick when you notice a total lack of "wowing your customer", even if you run a budget facility. Here's a tip (at least in room 210!): paint the outside door and inside walls; use "Old English" (or equivalent) on furniture to cover the chips and scratches; really, really scrub all caulking, or replace it; use a fine brush on the AC, baseboards, caulking, corners, etc. These are basic cleaning tips that are inexpensive, and owners can clean "for free". The outside of the total building could use a power wash and fresh paint. But, then again, it would depend on whether the owners wish to go "above and beyond", or just "get by". I've stayed in better looking facilities at this price point.
Donald
Donald, 1-night family trip
Verified Hotels.com guest review