See all properties

Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property
Beachfront resort with spa, near Chachalacas Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room, body treatments
On the beach, beach umbrellas, beach towels, beach massages
Junior Suite, Garden View | Garden view
Deluxe Double Room Single Use | View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Parking available
    Parking available
  • Non-smoking
    Non-smoking
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Nightclub
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Beach umbrellas
  • Beach towels
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
The price is AU$134
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View

Grand Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Jetted bath
Hairdryer
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite

Senior Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use

Deluxe Double Room Single Use

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, individually furnished, laptop workspace

Standard Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

In-room safe, individually furnished, laptop workspace

Elite Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

In-room safe, individually furnished, laptop workspace

Junior Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace

Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, individually furnished, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe

In-room safe, individually furnished, laptop workspace

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace

Suite Master

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

In-room safe, individually furnished, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

2 outdoor pools, pool loungers

Hotel Gran Palmeiras

Pool
Airport transfer
Free parking
Free WiFi
7.8 out of 10, Good, (35)
The price is AU$104
includes taxes & fees
2 Dec - 3 Dec
Hotel Gran Palmeiras
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666

What's nearby

  • Chachalacas Beach - 18 min walk - 1.5 km
  • Chachalacas Dunes - 22 min drive - 18.1 km
  • Veracruz Harbour - 38 min drive - 45.8 km
  • Veracruz Aquarium - 41 min drive - 50.6 km
  • Playa Juan Ángel - 45 min drive - 18.0 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 42 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 63 min drive

Restaurants

  • ‪El manglar - ‬3 min walk
  • ‪Restaurante Juanita's - ‬20 min walk
  • ‪Higuera Blanca Restaurante - ‬13 min drive
  • ‪Déjà Vu - ‬13 min drive
  • ‪Asadero los Comales - ‬13 min drive

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

At Artisan Family Hotels And Resorts Playa Esmeralda, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll have access to on-site waterskiing. The outdoor pool and indoor pool provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and hydrotherapy. Alava, one of 2 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights include a marina, a nightclub and a poolside bar.

Languages

English, Spanish

At a glance

Hotel size

  • 50 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Mini golf
  • Local/corner shop
  • Children's menu

What to do

  • On the beach
  • Beach volleyball
  • Mini golf
  • Waterskiing
  • Pool table
  • Access to nearby outdoor pool
  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting room
  • Conference centre (2153 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Nightclub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • DVD player
  • 40-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

Wellness Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Alava – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Fish Market – This restaurant overlooks the ocean and garden and specialises in seafood.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 65 to 200 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

Does Artisan Family Hotels And Resorts Playa Esmeralda offer free cancellation for a full refund?
Yes, Artisan Family Hotels And Resorts Playa Esmeralda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Artisan Family Hotels And Resorts Playa Esmeralda?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Artisan Family Hotels And Resorts Playa Esmeralda?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Artisan Family Hotels And Resorts Playa Esmeralda?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Artisan Family Hotels And Resorts Playa Esmeralda?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Artisan Family Hotels And Resorts Playa Esmeralda and nearby?
Have fun with on-site activities such as waterskiing and volleyball, and practise your swing on the tennis courts. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Artisan Family Hotels And Resorts Playa Esmeralda also has a nightclub, a fitness centre and spa services, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Artisan Family Hotels And Resorts Playa Esmeralda?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views.
What's the area around Artisan Family Hotels And Resorts Playa Esmeralda like?
Artisan Family Hotels And Resorts Playa Esmeralda is located a short 18-minute walk from Chachalacas Beach.

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

Tomas, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

roman, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Buena experiencia!!!
El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad. El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.
Alejandra, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Lame operations, decent location
The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
2-night family trip
Verified Hotels.com guest review

2/10 Poor

We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Davis, 2-night family trip
Verified Expedia guest review

8/10 Very good

marisol, 1-night trip
Verified Hotels.com guest review

8/10 Very good

adam, 1-night trip
Verified Expedia guest review

4/10 Fair

Dulce María, 3-night trip
Verified Hotels.com guest review

8/10 Very good

RAFAEL, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Patricia, 1-night family trip
Verified Orbitz guest review

8/10 Very good

Good service
Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Kate, 3-night trip
Verified Hotels.com guest review

4/10 Fair

adan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Samantha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Isaul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Annette, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Erick, 3-night trip
Verified Hotels.com guest review

4/10 Fair

ANTONIO, 2-night trip
Verified Hotels.com guest review

6/10 Good

If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.
Verified Expedia guest review

10/10 Exceptional

Ana, 2-night trip
Verified Expedia guest review

4/10 Fair

Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Juan Manuel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Eugenia, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Bueno
Los camastros deben de están en otra zona… al estar en pasto genera lodo y ensucian la alberca (quizás colocar concreto o madera). Debe de existir un lugar para salidas y llegadas de lancheros ya que pueden golpear a las personas en el mar.
Sergio, 3-night family trip
Verified Hotels.com guest review

6/10 Good

I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Jorge, 1-night family trip
Verified Orbitz guest review

8/10 Very good

silvia gabriela, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fernando, 1-night trip
Verified Hotels.com guest review