4/10 Fair
26 Nov 2024
Decided to try a Waterpark resort for our 3yo
Our son has special needs but gets very excited by all things wet: pools, splash pads, bath time, etc. So we chose The Grove over the Great Wolf Lodge since it’s closer. I was concerned a few days before our stay when a cold front started to come through. So on the last day I could cancel without penalty, I called and the staff member assured me that everything is kept at 83 degrees all day. I kept my reservation. I shouldn’t have. All the pools and most of the waterpark were not heated at all. The only part even slightly warmed was the lazy river and big kid slides that my son was not tall enough to ride. The toddler splash zone was so cold that my kids lips were blue and he was shaking within minutes. Also, even though our booking stated we were in The Grove when I arrived for check-in, we were told that we were actually in their newer building The Terraces. The desk agent acted like this was an upgrade. Terraces is further back and not attached to all the resort amenities like the Grove is. We had to either walk about a half mile to the Grove, drive, or request a bellman to drive us. Also the bar and restaurant in the Terraces were not open. While the hotel is only a couple months old, there was a cockroach in our bathroom, the decor was very bland, and furniture very cheap. At checkout, I was expecting the desk agent to ask how our stay was so I could over feedback, but instead he did not say hi or make eye contact, and pointed at a box to drop the keycards.
Natasha
Natasha, 1-night family trip
Verified Hotels.com guest review
