Located near a train station, Sheraton Grand Hiroshima Hotel is a great choice for a stay in Hiroshima. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other features of this luxurious hotel include an indoor pool, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff and location. Public transportation is close by: Matoba-cho Station is only 12 minutes on foot.
Languages
English, Japanese
At a glance
Hotel size
238 rooms
Arranged over 21 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges a fee of JPY 2,500 (tax and service charge included) for children 4-12 years per night, per child to access the Sheraton Club Lounge.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (JPY 1500 per night)
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
2 restaurants
Bar/lounge
Poolside bar
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Working away
7 meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2011
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Television in common areas
24-hour fitness centre
An indoor pool
Spa services
Hot tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchairs available on site
Closed-captioned TV
Portable bath seats
Lowered plug sockets in bathroom
Lowered view port in door
Grab bar near toilet
Grab bar in bath
Lever door handles
Room amenities
Be entertained
DVD player
32-inch flat-screen TV
Premium TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Pillow menu
Blackout curtains
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Deep-soaking bath
Shower/bath combination
Rainfall shower heads
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
Recycling
Water-efficient showers only
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms. Services include massages.
Dining
Bridges – On-site restaurant.
MIYABI-TEI – This restaurant serves lunch and dinner. Open daily.
Lobby Lounge – On-site restaurant. Open daily.
MIYABI-TEI Bar – On-site bar. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 3900 for adults and JPY 1950 for children
Renovations and closures
The following facilities or services will be unavailable from February 18 2025 to February 19 2025 (dates subject to change):
Swimming pool
Children & extra beds
Rollaway beds are available for JPY 5000.0 per day
Parking
Self-parking costs JPY 1500 per night
Pool, spa, & gym (if applicable)
The swimming pool is accessible for JPY 1650 per day
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hiroshima Sheraton
Hotel Sheraton Hiroshima
Sheraton Hiroshima
Sheraton Grand Hiroshima
Sheraton Hotel Hiroshima
Sheraton Grand Hiroshima Hotel Hotel
Sheraton Grand Hiroshima Hotel Hiroshima
Sheraton Grand Hiroshima Hotel Hotel Hiroshima
Frequently asked questions
Does Sheraton Grand Hiroshima Hotel offer free cancellation for a full refund?
Yes, Sheraton Grand Hiroshima Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Grand Hiroshima Hotel?
Yes, there's an indoor pool. The swimming pool will be unavailable from February 18 2025 to February 19 2025 (dates subject to change).
Are pets allowed at Sheraton Grand Hiroshima Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sheraton Grand Hiroshima Hotel?
Yes. Self-parking costs JPY 1500 per night.
What are the check-in and check-out times at Sheraton Grand Hiroshima Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Sheraton Grand Hiroshima Hotel and nearby?
Sheraton Grand Hiroshima Hotel has an indoor pool and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Sheraton Grand Hiroshima Hotel?
Yes, there are 2 on-site restaurants.
Does Sheraton Grand Hiroshima Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Sheraton Grand Hiroshima Hotel like?
Sheraton Grand Hiroshima Hotel is a short 3-minute walk from Hiroshima Station and 14 minutes' walk from Mazda Zoom-Zoom Stadium. Travellers say that the hotel is in a great location.
Sheraton Grand Hiroshima Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
23 Dec 2024
Good choice for Hiroshima visiting
Very convenient location, just next to Hiroshima station, easy to access in and out .
Breakfast is good, including both western and Japanese styles.
Many choice of restaurants near the hotel, rental car place is also the next door; the king size room is the Western king size bed, very rare for stay in Japan.
Highly recommended !
ANDY
ANDY, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Convenient location and nice room
Very nice room and comfy bed, near the station
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Great hotel, a little disappointing that you had to pay 1350 yen to use the pool. First time ever I’ve had that happen:(
Philip
Philip, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Nov 2024
Roxanne
Roxanne, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Ying Woon Alan
Ying Woon Alan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 Oct 2024
I spend a lot of time in Hiroshima and have stayed at many hotels in the city but this was my first stay at the Sherton because it is often the most expensive of all the hotel choices. I often wondered if it was a good value for the cost. There were many nice elements but at te same time there were many awkward moments. The Sherton obviously caters to a very International clientele. For this reason, I was surprised that the check in process was awkward. For example, instead of asking if we would like to arrange a late check out, the receptionist asked when we would like to leave as if there is an option to leave as late as you would like. It was my birthday and the receptionist presented a small bouquet of flowers to my husband and wished him a happy birthday. We rserved a room on an Executive Floor with Lounge access. The room was large by Japanese standards and had a King size bed. The room was clean. There is a Nespresso coffee machine and a small fridge/mini bar that only contained two cans od Pepsi and two cans of Pepsi Zero. Although I read many reviews regarding the small size of the Club lounge and the limited offerings, I decided to wait and see for myself rather than trust other reviewer's opinions. In this case, I should have trust the other reviewers. It is the smallest lounge in any hotel I have ever stayed at. The offerings were very limited during what they were calling "Tea Time" and "Happy Hour" So is the Marriot a good value for the money, probably not.
Nancy
Nancy, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 Oct 2024
Wow!
One of the nicest hotels I've ever stayed in.
We were on the last leg of our 12 day Japan tour and stayed here for two of those nights.
Beautiful spacious room with a gorgeous view of the city. Also a large soaking tub really helped everyone relax after so much walking.
This hotel is located right outside the doors of Hiroshima station so it couldn't be any more convenient.
The staff was super friendly as well.
There was a nice food court area right outside of the hotel in Hiroshima station that we really enjoyed.
My son and I spoke hardly any Japanese but we had no trouble at all getting around and the staff was very accommodating.
We loved our stay and I can't wait to come back.
Mike
Mike, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Always stay at the Sheraton when traveling the next day. So easy to get to trains and airport bus.
Richard
Richard, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Oct 2024
Rooms are spacious and comfortable. Service is great. Will stay again
Richard
Richard, 1-night trip
Verified Expedia guest review
10/10 Exceptional
5 Oct 2024
Fabulous location, staff was always very helpful. Extremely delightful stay. Enjoyed every minute of it.
Rita
Rita, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Sept 2024
The hotel was immaculate. Staff were helpful and polite. Dinner was of the highest standard. One of the best stays of my trip to Japan.
Jacinda
Jacinda, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Sept 2024
Right next to the train station. Easy access. Staff very friendly. Great find.
Alan
Alan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
22 Sept 2024
Very comfortable hotel
The hotel was beautiful from the reception/lobby to our room. Everything was clean, the staff were very welcoming and helpful. Our room was spacious and bed was comfortable.
The only thing we are not a fan of is the glass walls for the toilet
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Sept 2024
The staff was extremely friendly and we were even able to get into the room 1.5 hours earlier - which allowed us to get immediately started on our sightseeing!
The room was the most spacious room from all hotels we had and it was clean and luxurious with an awesome view!
The Club was really nice and had a great atmosphere for taking a break and getting something to eat and drink in the evening and morning. My wife liked the coffee!
On top of everything - the Hotel is just beside the trainstation with great Shinkansen connections - only a few steps to go. As such, there were plenty of good food places around in very short walking distance.
Last but not least - Hiroshima has three bus lines which can be used to easily get around to visit all the cultural and historic places. When we were there, it was really hot and humid and as such this was really convenient!
HIGHLY recommendable!
Stefan
Stefan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Sept 2024
Concierge Kanane Sugiyama was very helpful and went above and beyond to map out our trip.
Kim-Fu
Kim-Fu, 1-night family trip
Verified Expedia guest review
6/10 Good
31 Aug 2024
The staff were nice, the hotel clean, and right there at Hiroshima Station. The hotel food was ridiculously priced by any standard (especially breakfast), and the “open concept” bathroom
is going to be a deal breaker for a lot of people that might be sharing a room and might not want audience when they shower or use the toilet (glass doors that transition from mostly frosted to transparent; ladies, everyone in the room will see your breasts). There’s no place to change privately unless you fit in the armoire.
James
James, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
29 Aug 2024
Anna M
Anna M, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 Aug 2024
Nice
Family of 5 for a 2 night stay.
Was good - no problems
Good position near main station
daniel
daniel, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 Aug 2024
Our favorite hotel whenever we visit Hiroshima. Short walk from the Shinkansen gate to the hotel’s 2F entrance — all on the same level and all covered from rain, etc. Easy access to the town (streetcar) and surrounding towns (Shinkansen or JR Lines). Staff are very courteous and helpful. Good breakfast buffet. Rooms are spacious and clean. Only one item for improvement — the king size bed in our room was starting to show its age. Still, always happy to have a king size bed in Japan:)
Eric
Eric, 7-night family trip
Verified Expedia guest review
8/10 Very good
2 Aug 2024
Not again
Adelis
Adelis, 2-night family trip
Verified Expedia guest review
8/10 Very good
30 July 2024
Gena
Gena, 2-night trip
Verified Expedia guest review
8/10 Very good
28 July 2024
Very convenient to Hiroshima station and amenities. Many great restaurants in walking distance.
Modern open concept washroom was why I gave this hotel 4 stars is the toilet and shower area were not private enough. My daughter could hear me use the toilet while brushing her teeth. You need to be very comfortable with your roommates 😁.
Edward
Edward, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
28 July 2024
The hotel is connected to Shinkansen gate at Hiroshima Station and the Station Mall. There are many restaurants and souvenirs and food shops within the building. The room was quiet except that you might hear a subtle train sound at night when it is quiet. The sink space and bathroom are roomy, clean and well-designed. The bedding was a bit heavy but this is probably because of eco-friendly cotton filling? Overall, it is very convenient for both business and sightseeing.