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Wish Serrano Resort

5.0 star property
Mountain hotel with 4 restaurants, near Gramado Covered Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, pool loungers
Aerial view
Family Room | View from room
Body treatments, body scrubs, facials, manicures and pedicures
Reception
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Parking available
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Television
The price is AU$127
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premiere

Premiere

Premiere

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building

Standard Room, Annex Building

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Room, Balcony

Premier Room, Balcony

Premier Room, Balcony

Highlights

Balcony or patio
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
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About the area

Map
Av das Hortensias, 1480, Gramado, RS, 95670-000

What's nearby

  • Gramado Central Avenue - 3 min walk - 0.3 km
  • Sao Pedro Church - 6 min walk - 0.5 km
  • Gramado Covered Street - 6 min walk - 0.6 km
  • Santa Claus Village - 9 min walk - 0.8 km
  • Mini Mundo - 11 min walk - 1.0 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive
  • Porto Alegre (POA-Salgado Filho Intl.) - 133 min drive

Restaurants

  • ‪Porto dos Piratas Pizzeria - ‬3 min walk
  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maison de La Fondue - ‬3 min walk
  • ‪Garda Restaurante - ‬3 min walk
  • ‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

When you stay at Wish Serrano Resort, you'll be within a 10-minute drive of Gramado Covered Street and Snowland Park. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials or manicures and pedicures. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. The helpful staff and location get good marks from fellow travellers.

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 268 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (BRL 45.00 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Basketball
  • Volleyball
  • Archery
  • Concerts/live shows
  • Shopping
  • Pool table
  • Rafting nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Porch
  • Fireplace in reception
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

Dining

Maggiore Lounge e Bar – This bar only serves light fare. Happy hour is offered.
The Grill – This steakhouse specialises in barbecue and serves lunch and dinner. Open daily.
Garda – This restaurant serves breakfast, lunch and dinner. Open daily.
Forneria di Como – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: BRL 3.13 per accommodation, per night

Optional extras

  • There is a service fee of 10 per cent

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 135.60 per pet, per day

Parking

  • Valet parking costs BRL 45.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort offer free cancellation for a full refund?
Yes, Wish Serrano Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wish Serrano Resort?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Wish Serrano Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of BRL 135.60 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Wish Serrano Resort?
Yes. Valet parking costs BRL 45.00 per day.
What are the check-in and check-out times at Wish Serrano Resort?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Wish Serrano Resort and nearby?
Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wish Serrano Resort also has an outdoor pool, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Wish Serrano Resort?
Yes, there are 4 on-site restaurants, featuring barbecue.
What's the area around Wish Serrano Resort like?
Wish Serrano Resort is in Gramado Centro, a short 6-minute walk from Gramado Covered Street and 3 minutes' walk from Gramado Central Avenue. Travellers say that this hotel is in a good location.

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Good

karen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Dagoberto, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in the heart of the city.
Thialos, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

FELIPE, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was wonderful!
Anette, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
Nilsara, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Chana, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
douglas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Mauricio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Leticia, 1-night family trip
Verified Expedia guest review

8/10 Very good

Tentam te vender time-sharing, mas hotel é bom
Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Daniel Siebel, 3-night family trip
Verified Hotels.com guest review

6/10 Good

thais, 1-night trip
Verified Hotels.com guest review

6/10 Good

DIOGO, 2-night trip
Verified Hotels.com guest review

2/10 Poor

They did inform me before I got there that all amenities were closed
1-night family trip
Verified Expedia guest review

8/10 Very good

We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!
Mic, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .
1-night trip
Verified Orbitz guest review

8/10 Very good

People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!
Inaria, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!
Amanda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice, peaceful, beautiful place and have a good location...
Robinson, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent installations and location. Very clean with great costumer service
Raphael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous luxurious hotel! Great for kids!
We had a fabulous 8-day stay at Wish Serrano Resort. The hotel is absolutely gorgeous! The staff is always attentive to the guest's needs and promptly accommodated all my requests. It was my B-Day when we checked in, so there was a box of fine chocolate with a very nice birthday card. Fantastic pools! We loved the indoor/ heated one. The restaurants(4) are great and breakfast(included) is delicious with a wide variety of food, serving even gluten-free cakes and breads. Now the best part: there is a state-of-the- art kids playroom with several monitors, so children 5yrs and up can stay there with monitors from 8am-10pm at no charge! My 10 year old son didn't want to leave the playroom and it was a hard task to convince him to explore Gramado with me. There is a tennis court, so monitors play tennis with kids too, besides playing cards, board games, doing artwork, etc. Can't wait to go back to Wish Serrano! Thank you!
Verified Travelocity guest review

6/10 Good

Nice resort but poor restaurant service
Overall the resort is nice quality. Room was OK but not at 4 Star US level. good service at the front desk and morning buffet. The major issue came during dinner at their casual restaurant. I ordered 1/2 bottle of red wine from a respectable vineyard. When it was opened it clear that it had gone bad. Air had leaked into the bottle past the cork and made the wine smell like horse manure. It was totally and positively awful... I mentioned it to our waiter who then sent over another supervisor. We explained that the wine was bad but he simply explained that they do not accept returns and would not replace or refund our money. He didn't even want to test it himself. It said it was hotel policy that I pay for it even if I didn't like it. In my extensive travels around the world it is common to have an occasional spoiled bad bottle of wine due to the cork. There are typically between 5-6% of corked wines go bad if they are not stored properly. Its not a big deal...simply get me another one that is good. In the past the restaurants have been very apologetic and quickly replaced it. For the Wish Serrano hotel to charge me and act like it was my fault is not acceptable.
Verified Expedia guest review

8/10 Very good

Good hotel...But
Good hotel but had to change rooms because you can hear alot of noise through walls. Hotel would only change to same category room. Made us feel like we werent a good customer just one getting a cheaper room even though rooms were expensive
Verified Hotels.com guest review

10/10 Exceptional

Volmir, 1-night trip
Verified Hotels.com guest review