4/10 Fair
20 Aug 2024
Beautiful location in a beautiful town. Sadly we were received badly. We booked a double room and were promptly allocated a twin in a room without a terrace resembling a cell. The indignant and visibly irritated gentleman at reception initially stated he could not help, and was dismissive. His explanation was that other guests had booked more in advance so they take priority, which is insensible given our booking was made perfectly legitimately with payment in advance. Eventually he grudgingly offered a double room, but with an attitude of superiority versus us as inferiors. The room was ok, but started to smell very bad within hours. The pool was lovely, however consistent with the overall condition of the hotel and its receptionists attitude; in need of a refresh, care and attention. We would not go back.
Alex
Alex, 2-night romance trip
Verified Expedia guest review