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Hotel Big Sur

3.0 star property
Hotel in Puerto Natales
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Big Sur

Living area
Living area
Standard Twin Room
Standard Double Room
Front of property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free WiFi

Main amenities (3)

  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area
The price is AU$232
includes taxes & fees
31 Dec - 1 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed

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Interior detail

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The price is AU$212
includes taxes & fees
31 Dec - 1 Jan 2025
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About the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk
  • Puerto Natales Casino - 6 min walk
  • Plaza de Armas - 7 min walk
  • Cueva del Milodon - 12 min walk
  • Mirador Cerro Dorotea - 18 min walk

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.9 miles/181.6 km

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

When visiting Puerto Natales, Hotel Big Sur is a great choice to consider. Free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:30 AM. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Policies

Guests can rest easy knowing that there's a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Does Hotel Big Sur offer free cancellation for a full refund?
Yes, Hotel Big Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Big Sur?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Hotel Big Sur?
You can check in starting at 2:00 PM. Check-out time is 11:00 AM.
Is there an on-site casino at Hotel Big Sur?
No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min walk) is nearby.
What's the area around Hotel Big Sur like?
Hotel Big Sur is a short 3-minute walk from Costanera and 6 minutes' walk from Puerto Natales Casino.

Hotel Big Sur Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

clare, 1-night trip
Verified Hotels.com guest review

6/10 Good

Diane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
Rebecca, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Danny, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Susan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great people and cozy rooms.
John, 1-night trip
Verified Expedia guest review

4/10 Fair

This place is SO loud. The hallways are terrible. If you are exhausted after trekking, or wanting a relaxing retreat, this isn’t a place for you. If you are wanting a place to literally rest your head and nothing else, first up and last home, you’ll be fine. Otherwise you’ll be awoken. Many bugs and no air con too. Also no tv
Helen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Dean, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Vivian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great simple hotel
Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
phillip, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and new.
Les, 1-night trip
Verified Expedia guest review

8/10 Very good

Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Avelaine, 3-night trip
Verified Expedia guest review

6/10 Good

Wan-Ting, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Zhaohui, 1-night trip
Verified Expedia guest review

8/10 Very good

Frederick, 1-night trip
Verified Hotels.com guest review

6/10 Good

As others have mentioned, this is a good stay the day before and after trekking in Torres del Paine. It has the essentials after doing the W or O circuit: bed and bathroom. The room is a tight comfortable for 2. Hope you are very comfortable if sharing as the bathroom door is farm door and it’s very tight. The walls are paper thin, so noise from every direction including the outside street. They store luggage if you’re doing the Torres del Pain trek for multiple days. Overall, the bed is comfortable and bathroom is clean. Like most, highly recommend for the price to use this hotel as a rest before and after the trek.
Quan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Would give 6 stars if that was an option. Wonderful location, fantastic and helpful staff, updated accommodations.
emma, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very clean, comfortable, walkable, and close to the water.
Graeme, 1-night family trip
Verified Expedia guest review

8/10 Very good

The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Wendy, 1-night trip
Verified Expedia guest review

6/10 Good

Puerto Natales 12/15/23
The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Eric, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rama, 1-night trip
Verified Expedia guest review