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Santa Cruz Plaza

4.0 star property
Family-friendly Santa Cruz hotel with full-service spa, connected to the convention centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santa Cruz Plaza

Outdoor pool, pool loungers
Front of property - evening/night
Deluxe Suite, 1 Double Bed
Lobby
Arcade
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Living room
  • Garden

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 42 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 27 sq m
  • Sleeps 1
  • 2 Queen Beds

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 27 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 52 sq m
  • Sleeps 1
  • 1 Double Bed

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includes taxes & fees
15 Dec - 16 Dec
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About the area

Map
Plaza De Armas 286, Santa Cruz, O'Higgins, 3130665

What's nearby

  • Museo de Colchagua - 3 min walk - 0.3 km
  • Laura Hartwig Winery - 15 min walk - 1.3 km
  • Casino Colchagua - 3 min drive - 2.9 km
  • Colchagua Campo y Vino - 3 min drive - 2.9 km
  • Lapostolle Clos Apalta Winery - 16 min drive - 11.3 km

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 124 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Doggis - ‬7 min walk
  • ‪Katarkura Schop - ‬5 min walk
  • ‪Club Social Santa Cruz - ‬1 min walk
  • ‪Restaurant Ojeda - ‬11 min walk
  • ‪Sumaq Ñusta Santa Cruz - ‬6 min walk

About this property

Santa Cruz Plaza

Santa Cruz Plaza features a rooftop terrace and a free kids' club. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps or hydrotherapy. An outdoor pool, a bar/lounge and a 24-hour fitness centre are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 116 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site extended parking
  • Wheelchair-accessible parking on site

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Los Varietales – On-site fine-dining restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CLP 62.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the heated pool

Policies

This property accepts credit cards and cash.

Also known as

Hotel Santa Cruz Plaza
Santa Cruz Plaza
Santa Cruz Plaza Hotel
Santa Cruz Plaza Santa Cruz
Santa Cruz Plaza Hotel Santa Cruz

Frequently asked questions

Does Santa Cruz Plaza offer free cancellation for a full refund?
Yes, Santa Cruz Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Santa Cruz Plaza?
Yes, there's an outdoor pool.
Are pets allowed at Santa Cruz Plaza?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Santa Cruz Plaza?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Santa Cruz Plaza?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Santa Cruz Plaza?
No, this hotel doesn't have a casino, but Casino Colchagua (3-min drive) is nearby.
What is there to do at Santa Cruz Plaza and nearby?
Have fun with nearby activities such as hiking, kayaking and rafting. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Santa Cruz Plaza also has a 24-hour fitness centre and a sauna, as well as a garden.
Are there restaurants at or near Santa Cruz Plaza?
Yes, there's an on-site restaurant, Los Varietales.
What's the area around Santa Cruz Plaza like?
Santa Cruz Plaza is in the heart of Santa Cruz, a short 3-minute walk from Museo de Colchagua and 15 minutes' walk from Laura Hartwig Winery.

Santa Cruz Plaza Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Stephanie, 5-night business trip
Verified Hotels.com guest review

6/10 Good

Bad night
Hotel is mostly fine. The room is ok but the bathrooms are uncomfortable. The hotel has a museum attached to it that it’s truly interesting. The restaurant I s fine and breakfast is good. Our last night they apparently planned some repairs in the room above use so at 2 in the morning we had enough and had to get dress and go to the lobby to complain, few minutes latter they stopped the work.
Raul, 2-night trip
Verified Hotels.com guest review

6/10 Good

Verónica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, incredible service
Wow! We had a fantastic time at the Santa Cruz Plaza hotel. From the moment we arrived, the staff was extremely attentive and helpful. The property is beautiful, restaurant delicious, and it’s very conveniently located. Parking was easy and secure, too. A big thanks to the hotel staff for going above-and-beyond. Highly recommend!
Carolyn, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent amenities. Great restaurant. Professional staff.
Sylvia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Marintan, 1-night trip
Verified Expedia guest review

8/10 Very good

Beautiful hotel
Elvira, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

A gem in the wine country
The Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise. The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit. We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however. The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop). The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
Tom, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hakan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lincoyan, 2-night trip
Verified Travelocity guest review

2/10 Poor

Ken Uchimura Moraga, 2-night trip
Verified Hotels.com guest review

8/10 Very good

a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Ullrich, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Marcelo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Edward, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

There is a fantastic museum al the property.
Luisa, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We normally stay at VIP hotel as they treat you special. We do not mind spending a little more. Room was not upgraded. In fact it was probably one of the worst rooms in the hotel as we looked out to white wall. With all the great balconies they have this is how they treat VIP’s. Will not return here
Daryl, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This is a great hotel. Far exceeded our expectations. Service was excellent and the property itself was beautiful. Felt spoiled the entire time. Highly recommend.
Verified Expedia guest review

8/10 Very good

Hotel Santa Cruz has a lot of PROs and a few CONs. I’m an American who travels frequently to other countries and use reviews as a guide. will be very honest with my observations. PROs = property is very nice with resort feel in the quaint city of Santa Cruz. Location was perfect! grounds beautiful and our room was spacious with nice view from 4th floor to the square. Security guarded with a lot to do on property. Ate there twice, both great. BBQ dinner was fantastic. good experience with concierge and restaurant staff. Santa Cruz is safe, easy to walk. CONS = floor/carpet in our room was very dirty. Glad they gave slippers, carper needs a good cleaning. disappointing hotel tour assistance (RoutaTours) and manager we spoke to about a RoutaTours issue not good. We didn’t find all front desk staff to be friendly. My husband speaks fluent Spanish, so it was not a translation issue, more a hospitality issue. RoutaTours took $80 from us and said we were “out of luck” when the wine tour they did not honor one of the tours when we ubered to the location. Hotel did not refund or reschedule. Thier response was that the winery took the money paid and won’t refund back. Manager said there was nothing she could do. Concierge was helpful telling us where to go on our own so we could avoid booking tours from hotel after that. There are a lot of children and families. If you don’t want children running around, playing in pool, screeching, etc., you might want to go elsewhere.
Verified Expedia guest review

10/10 Exceptional

Beautiful place to stay
What a gem! We enjoyed the historical building, the wonderful cuisine and comfortable room. Next time we add in massages!
Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

juan, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

patricio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel nice
Juan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

the hotel is well located, close to shops and visits to the vineyards. It is spacious, comfortable, with lots of vegetation. The attention is very good for its kindness and good disposition. It has different spaces where to eat or dine that makes the stay very pleasant. Although the hotel is in good condition, the rooms showed deteriorated paint, and details in general such as the shower was loose, clothes hanger in the bathroom does not work. the nightstands and cushions already show deterioration due to age. the cushions on the pool chairs were dirty. On the other hand, the benefits of VIP ACCESS I did not obtain.
Marcelo, 1-night family trip
Verified Expedia guest review