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All properties in Torres Del Paine, Magallanes y Antartica Chilena, Chile
1 room, 2 adults

Rio Serrano Hotel + Spa

4-star4 stars
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000, Chile

Mountain hotel with spa, near Serrano River
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The local culture embedded into the property was unique and amazing. The spa and staff…Mar. 2, 2020
  • Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins…Feb. 27, 2020

Rio Serrano Hotel + Spa

  • Traditional Double or Twin Room, Mountain View
  • Superior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

What’s around Rio Serrano Hotel + Spa

Landmarks

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km
  • Rio Paine Waterfall - 31.6 mi / 50.9 km

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Free self parking (limited)

  • RV/bus/truck parking

Offsite

  • Area shuttle within 200 kilometers *

  • Theme park shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser
Things to do
  • Indoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 645
  • Conference space size (meters) - 60
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Year Built – 2001
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Minibar
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Rio serrano has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Rio Serrano Hotel + Spa’s small print

Also known as

  • Río Serrano Hotel Torres Del Paine
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine
  • Río Serrano Hotel
  • Río Serrano Torres Del Paine
  • Río Serrano
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 9 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for CLP 100000 per night

    Airport shuttle service is offered for an extra charge of CLP 150000 per person (one-way)

    Airport shuttle service for children up to age 11 costs CLP 75000 (one-way)

    Cruise ship terminal shuttle service is offered for an extra charge

    Area shuttle and theme park shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Rio Serrano Hotel + Spa

    • Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?
      Yes, Rio Serrano Hotel + Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Rio Serrano Hotel + Spa currently open?
      The property is closed between April 30 and September 04.
    • Is parking offered at Rio Serrano Hotel + Spa?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Rio Serrano Hotel + Spa?
      Yes, there's an indoor pool. Guests have pool access from 9 AM to 9 PM.
    • Are pets allowed at Rio Serrano Hotel + Spa?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Rio Serrano Hotel + Spa?
      You can check in from 4:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Rio Serrano Hotel + Spa?
      Yes, there's an onsite restaurant that serves regional cuisine.
    • Is airport shuttle service offered by Rio Serrano Hotel + Spa?
      Yes, an airport shuttle is available. The charge is CLP 150000 per person one-way.
    • What is there to do near Rio Serrano Hotel + Spa?
      Recommended spots to visit include Serrano River (5-min walk) and Torres del Paine National Park (5-min walk), along with Cuernos del Paine Lookout (6.4 mi) and Lago Pehoe (11.2 mi).

    Recent reviews

    Fabulous 8.8 From 99 reviews

    Very good 8.0
    Amazing mountain views
    The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.
    Colin, gb2 night trip
    Exceptional 10.0
    A superb place to stay, everything perfect!
    Terence, gb2 night trip
    Very good 8.0
    Notes from a December visit.
    The view and property are beautiful and well located. The views toward the mountains are amazing. We enjoyed our stay and would recommend taking the all day Torres tour with Jose Cox, and excellent guide. I would advise guests to rent their own car to be able to do some self guiding in the park on your own schedule. The reservation staff (Ingrid) will try to talk you out of it in order to sell the all inclusive package. Also, be super careful when booking, because the property will not adjust your dates because of their “policy” of no changes/no refunds. So, great property, but you really have to have your logistics nailed down before booking final.
    us4 night trip
    Fair 4.0
    Meh
    This is a place that caters to buses of old people. If that’s not your demographic then you won’t love it. Feels very generic and bland. Views are great but it’s an hour from any of the good hiking in Torres.
    William, us2 night trip with friends
    Exceptional 10.0
    We LOVED it!
    Such a great stay at the Rio Serrano! We ended up staying here by default - we planned a last minute trip and it was the only high end hotel in/adjacent to Torres Del Paine. What a lucky accident! We looked online at the Hotel Torres, Lago Grey and Explora. When we saw each of them in real life, we were perfectly happy with our choice. Rooms were great - amazing view of the mountains and a great pool/spa. I didn’t think we’d really use it, but after long days out, a sauna and swim (free) were perfect. After having seen the others in real life, I would still choose the Rio Serrano if I visit again (altogether the view of the glaciers from the Lago Grey is pretty cool).
    us4 night trip with friends
    Very good 8.0
    Nice stay, but left me hungry
    Price was a little high, but great location and beautiful place to stay. Dinner size portions were surprisingly small, but that was the only real disappointment
    Jonathan, us3 night romance trip
    Exceptional 10.0
    Paradise in Torres del Paine
    An amazing end to our time in Chile, this hotel was absolutely incredible.
    Catherine, gb1 night romance trip
    Exceptional 10.0
    Torres del Paine hotel stay
    Excellent hotel in the middle of the centaral massif. We got a free upgrade and wow first thing we saw on waking up as we opened the curtains was the sunrise over the central massif and the towers .What a beauty? Great hotel to travel round the park without too much trouble. Food could have been more selective especially vegetarian options/
    Priti, gbRomance trip
    Exceptional 10.0
    Fantastic night in Torres Del Paine National Park
    Fantastic hotel inside Torres Del Paine National Park. Wonderful staff, room was well appointed, food was delicious. The location is excellent for exploring the Grey Lake side of Torres. The bar and restaurant were fantastic (we grabbed burgers at the bar for dinner). This hotel is not for those who want to fend for themselves; well worth the extra money in my opinion for a comfortable place to stay.
    Christopher, usRomance trip
    Very good 8.0
    Great location
    On the whole, a great place to stay with great staff. Couple of irritations 1) the schedule changes at will- horse riding was supposed to be half day , starting at 3pm, not an hours walk, and 2)if you drank the water in the fridge, it was replaced with whatever you didn't drink. The other major issue was being charged for a transfer that other guests got for free. Although that transfer was then supposed to be credited to my account, it was $56 short- annoying
    Ruth, gb3 night trip

    Rio Serrano Hotel + Spa

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