6/10 Good
29 Dec 2024
Nice but an insane occurrence threatening my safet
Good location. Great staff. The white woman at the front desk and a South Asian gentleman (manager/owner?) Were professional and kind. My first room was filthy and the woman at the front desk immediately gave me a better room. The walls could be cleaner, all Toiletries should be present, and better quality towels. I had a relaxing time. So much so I decided to book an additional night. However that was cut short due to someone waking me from my sleep early morning, claiming to be the front desk, immediately accusing me of making noise, cursing me out with the foulest of language and threatening to assault me! I immediately called Hotels.com to cancel the reservation and exited the premises. Note: i have a major issue wjth Hotels.com requesting i stay on the premises/go to front desk aftee stating I am in danger. Moreover, the front desk assured us ,it was not them and granted a refund. I enjoyed the level of customer service but may never book again due to my person being threatened by someone with mental or emotional issues threatening my safety. I can protect myself but this was utterly insane!
Verified traveller
3-night business trip
Verified Hotels.com guest review