Grand Palladium Punta Cana Resort & Spa - All Inclusive Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Nov 2024
Marcelo
Marcelo, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
Mehdi
Mehdi, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Oct 2024
Perfecto!!!
I would definitely recommend, it was perfect
Roshane
Roshane, 3-night trip
Verified Hotels.com guest review
2/10 Poor
11 Sept 2024
Vacation
I was robbed in the room by the clean lady she stole $900 dollars from my pocketbook the safe said that I had to enter a 4 digit code and at the end I was 6 numbers I was in room 7407 it was reported and the hotel didn’t do anything they ruined my vacation I told them to show me the video from the camera and they didn’t I did a report and didn’t do anything to help at all
Jessenia
Jessenia, 4-night family trip
Verified Hotels.com guest review
6/10 Good
22 Aug 2024
Overall a good resort, staff was attentive and friendly.
Lisandra
Lisandra, 5-night trip
Verified Expedia guest review
10/10 Exceptional
14 Aug 2024
Definitely will be coming back!
Lisa
Lisa, 3-night trip
Verified Expedia guest review
8/10 Very good
13 Aug 2024
The gardens are really beautiful and well kept. Service by waiters, bartenders, housekeeping was exceptional. Swimming pools are nice. Adults only has a nice vibe. Beach is gr8 for walks. Some sargassum but the water was enjoyable.
What I did not like at all was the constant approach of travel club guys to sell upgrades and memberships. Annoying to say the least. Everyday. That is one of the main reasons we are doubting to return to this resort. Restaurants were ok. Buffet was good. Many many options. Rooms could use some more love and public bathrooms really need to be dealt with. Most have broken parts, don't work well, loose tiles etc. Nightly entertainment was ok. Was expecting little bands however none during our stay. Some amateur dj's and shows. It was a nice stay.
Erika
Erika, 7-night romance trip
Verified Expedia guest review
2/10 Poor
11 Aug 2024
Mandie M
Mandie M, 3-night trip
Verified Expedia guest review
4/10 Fair
2 Aug 2024
James
James, 7-night trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
Excellent place
Celenia
Celenia, 3-night family trip
Verified Expedia guest review
2/10 Poor
29 July 2024
We sent you a complaint from day one we were not satisfied
SARI
SARI, 11-night trip
Verified Expedia guest review
2/10 Poor
28 July 2024
Natalie
Natalie, 6-night trip
Verified Expedia guest review
6/10 Good
28 July 2024
Mauricio
Mauricio, 6-night trip
Verified Expedia guest review
8/10 Very good
27 July 2024
I stayed at the Grand Palladium for 4 nights in July 24’. Overall my experience was great, however of the 15 parties in my group several had complaints of malfunctioning AC units that were not repaired after repeated requests. Some complained of not having their mini bars restocked until day 2 of their stay. Shuttle service between several locations at the resort were long wait at times depending on peak hours of the day. The property is cleaned well and is pristine and for the most part staff is polite. Several women in the group did not feel the same level of hospitality from the female staff which did leave a somewhat bitter taste in their mouths.
Mckeya
Mckeya, 4-night trip
Verified Expedia guest review
10/10 Exceptional
23 July 2024
Nice resort, great food options
Kenneth
Kenneth, 5-night trip
Verified Expedia guest review
2/10 Poor
22 July 2024
i would give this a 0 star this hotel was beyond humid from the lobby to the smell of the rooms…front lobby staff was horrible…i would give Walter a 5 star at front lobby for helping me with the many situations from day of arrive, however managers were difficult and did not seem to care the overall food sucked and everything was limited …worst part is me being of a spanish culture the staff treats you poorly if you not light blue eyes and blond …👎👎👎
Enny
Enny, 3-night trip with friends
Verified CheapTickets guest review
2/10 Poor
19 July 2024
Terrible food, terrible drinks, not clean, major language, barrier, staff not accommodating, would not recommend.
Eli-Elyahu
Eli-Elyahu, 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Cris
Cris, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
16 July 2024
This was the worse experience I have had and I have traveled to DR multiple times this year. My first room had power issues. They moved me to another room. We returned from the store to find ants all over the desk and in our food that was in bags. Ants were on the walls and ceiling and bed. We had bites. Housekeeping had to come and spray repellent while we were there. Mold on wall, son sneezed entire visit. Phone, tv stopped working. No hot water in room for 4 days. We showered in cold water!!! Power went out in 2nd room. Food was not good at all. Will not recommend although staff tried to contact me daily due to so many issues. Waste of my hard earned money there! Never again
Akia
Akia, 7-night family trip
Verified Expedia guest review
4/10 Fair
16 July 2024
Staff members are rude if you don’t buy their membership they make me lost 1/2 my day try to sell this plus the room smell humidity and something bite my 2 year old so restaurant never have availability for reservations plus more
Ruth Margarita
Ruth Margarita, 3-night family trip
Verified Expedia guest review
8/10 Very good
15 July 2024
bobby
bobby, 9-night trip
Verified Expedia guest review
2/10 Poor
15 July 2024
I chose the property because it looked very good in the pictures but the reality is that it is outdated and worn out. The refrigerators in both rooms did not cool. It was nearly impossible to get a decent reservation for dinner, we had to get whatever was available. We ordered room service once it was below standards. We found that most of the staff are rude and obnoxious with the exception of the entertainment staff and some of the waiters in the restaurants. I have stayed in cheaper places in Punta Cana where the service, amenities and rooms are 10 times better. In my opinion, it was a waste of time and money.
Hilda
Hilda, 4-night family trip
Verified Expedia guest review
8/10 Very good
9 July 2024
Very nice resort
Deshun
Deshun, 5-night romance trip
Verified Expedia guest review
8/10 Very good
9 July 2024
We had a wonderful stay at Grand Palladium Punthacana. All the staff are very friendly they go above and beyond to help you!! We had our lunches at Behique restaurant, chef Jorge Tec, was so nice and extremely sweet he accommodated our dietary limitations. Big thanks to Freilin &Yahaira they were always smiling and took care of us during our lunches.
Madhava Rao
Madhava Rao, 5-night family trip
Verified Expedia guest review
2/10 Poor
7 July 2024
TERRIBLE EXPERIENCE! I’m not sure how you can miss the dead bugs on the floor when cleaning the room for 3 days in a row. If you’re looking for a weight loss program, this will not disappoint since I disliked all the food especially at the buffets. All the rooms have a frosted glass wall separating the bathroom from the beds so your kids can see you showering. Bites all over my back and my granddaughter’s side probably from their beds. And are you ready for the best one yet, the waiter grabbed my teenager’s phone from her and said it was rude to not eat and be on the phone. Hide your kids, hide your wife…the female workers are rude and the male workers are perverts!