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The Gallivant Times Square

3.5 star property
Boutique hotel with 2 restaurants, near Times Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Gallivant Times Square

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Lobby
Suite, Multiple Beds, Multiple View (Penthouse) | View from room
Interior
Suite, Multiple Beds, Multiple View (Penthouse) | Living area

Reviews

6.2 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Laundry facilities
  • Pet-friendly
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 24-hour front desk
  • Garden
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Water dispenser
  • Laundry service
  • Multilingual staff
  • TV in a common area
Feel at home
  • Children stay free
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
The price is AU$304
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Double Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Twin Twin)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Twin Twin)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Multiple Beds, Multiple View (Penthouse)

Suite, Multiple Beds, Multiple View (Penthouse)

Suite, Multiple Beds, Multiple View (Penthouse)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 64 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds

Premium Room, Multiple Beds

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room (2 Full, Bunk Beds)

Family Room (2 Full, Bunk Beds)

Family Room (2 Full, Bunk Beds)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Room, Accessible (with Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Accessible (with Shower)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 15.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed (Petite)

Room, 1 Single Bed (Petite)

Room, 1 Single Bed (Petite)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Fitness)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Fitness)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Junior Penthouse 1)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Suite, 2 Double Beds (Junior Penthouse 1)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 28.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Premium Room, Multiple Beds

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Suite, Multiple Beds (Junior Penthouse 2)

Suite, Multiple Beds (Junior Penthouse 2) | Living area

Suite, Multiple Beds (Junior Penthouse 2)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Room, 1 Single Bed (Petite)

Room, 1 Single Bed (Petite)

Room, 1 Single Bed (Petite)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Twin Twin)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Twin Twin)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 1
  • 1 Queen Bed

Similar properties

Reception

Pod Times Square

Pet-friendly
Parking available
Restaurant
Air conditioning
8.8 out of 10, Excellent, (4746)
The price is AU$234
includes taxes & fees
1 Dec - 2 Dec
Pod Times Square
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About the area

Map
234 West 48th Street, New York, NY, 10036

What's nearby

  • Times Square - 2 min walk - 0.2 km
  • Broadway - 2 min walk - 0.2 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Grand Central Terminal - 18 min walk - 1.5 km
  • Manhattan Cruise Terminal - 4 min drive - 2.9 km

Getting around

  • Teterboro, NJ (TEB) - 17 min drive
  • LaGuardia Airport (LGA) - 37 min drive
  • Newark Liberty Intl. Airport (EWR) - 38 min drive
  • John F. Kennedy International Airport (JFK) - 56 min drive
  • Newburgh, NY (SWF-Stewart Intl.) - 89 min drive
  • Grand Central - 42 St. Station - 15 min walk
  • Penn Station - 18 min walk
  • New York W 32nd St. Station - 18 min walk
  • 50 St. Station (8th Av.) - 2 min walk
  • 49th St. Station - 3 min walk
  • 50 St. Station (Broadway) - 4 min walk

Restaurants

  • ‪Carve - ‬2 min walk
  • ‪West End Bar & Grill - ‬2 min walk
  • ‪The Dickens - ‬1 min walk
  • ‪The Rum House - ‬4 min walk
  • ‪Friedmans - ‬3 min walk

About this property

The Gallivant Times Square

You'll be in a fantastic location at The Gallivant Times Square, only a five-minute walk from Times Square and Broadway. Guests looking for a bite to eat can visit the 2 restaurants, and the bar/lounge is the perfect spot to grab a drink at the end of the day. This boutique hotel is also within a short 10-minute walk of Rockefeller Center and Radio City Music Hall. Fellow travellers like that it's only a short walk to public transportation: 50 St. Station (8th Av.) is 2 minutes away and 49th St. Station is 3 minutes.

Languages

Bulgarian, Croatian, English, Filipino, Greek, Italian, Polish, Portuguese, Romanian, Serbian, Spanish

At a glance

Hotel size

  • 334 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Parking

  • Off-site parking within 98 ft (USD 65 per night); discounts available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1926
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • IPod docking station
  • 37-inch plasma TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Alarm clock
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • WiFi
  • Free local calls
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 17.23 per accommodation, per night
  • Resort fee inclusions:
    • Internet access (may be limited)

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Parking is available nearby and costs USD 65 per night (98 ft away)

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Plus President
Best Western Plus President Hotel
Best Western Plus President Hotel Times Square
Best Western Plus President Times Square
Best Western Times Square
Hotel Best Western President
President Best Western Hotel
President Hotel Best Western
President Hotel Times Square
President Times Square Hotel
Gallivant Times Square Hotel
TRYP Wyndham New York Times Square
Best Western President Hotel New York
Gallivant Times Square
The Gallivant Times Square
The Gallivant Times Square Hotel
The Gallivant Times Square New York
The Gallivant Times Square Hotel New York

Frequently asked questions

Does The Gallivant Times Square offer free cancellation for a full refund?
Yes, The Gallivant Times Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Gallivant Times Square?
Yes, pets are welcome. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Gallivant Times Square?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at The Gallivant Times Square?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at The Gallivant Times Square?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at The Gallivant Times Square and nearby?
The Gallivant Times Square has a garden.
Are there restaurants at or near The Gallivant Times Square?
Yes, there are 2 on-site restaurants.
What's the area around The Gallivant Times Square like?
The Gallivant Times Square is in Manhattan, a short 2-minute walk from 50 St. Station (8th Av.) and 8 minutes' walk from Rockefeller Center. Travellers say that the area is walkable and good for families.

The Gallivant Times Square Reviews

Reviews

6.2

Good

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Poor

Very poor hotel. Never again.
Terrible hotel, bad service very loud very dirty rooms not well kept. Elevators old, dirty and broken down often with people inside. Location is Fridy the only thing this hotel has to offer. Save your money and stay somewhere else.
Julie, 6-night trip with friends
Verified Hotels.com guest review

6/10 Good

You pay for location, don’t expect anything more.
Upon arrival before the normal time, I spoke with the desk and told them my name. They conformed that I had a reservation for a “family suite” and that they needed additional time to turn it over. I understood this and was assisted by a friendly bell hop to hold our luggage as we went out and did tourist things. When we finally showed back up to check in, I spoke with a different desk person and supplied my name. He asked me a second time was I sure that I had a reservation for today. I told him yes and that I already confirmed this with the person working earlier. After a few minutes he said “ I found one and it is a “premium room with one bed”. I told him that was a mistake and that my reservation was for a “family suite” with two full beds and a set of bunks. He told me that I made a mistake in my reservation. He then told me to call Expedia and have them try to fix it. I told him I was not doing that and it was impossible. He repeatedly continued to argue with me even after showing him my email reservation. He told me that he could not give me the room since he didn’t have any left. I told him that he needed to accommodate my family since it was the hotels mistake that they probably gave away my room to make more money. He eventually gave me a room that was not what we reserved or paid for and I was not happy with this experience.
Michelle, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Even though I had the “do not disturb” on my door an employee came in my room and took my passport and$ 200.00 in cash from my suitcase
Beverly, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The pictures on website are a lie. I thought we were walking into a night club in the lobby, low lights with purple lights on and music so loud you couldnt hear the front counter ladie. Room had no kind of refrigerator no microwave and felt like a jail cell. Carpet through out halls was stained and worn and nasty. Extremely disappointed with how much this place cost me for my daughters first trip to NYC. Will never stay there again. And if i was anyone else i would pay whatever it is to stay elsewhere. The best thing about this place was how friendly the hous keeping was. Everything else was a negative 10
Charles, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Better than expected
My expectations were low after reading reviews. Yes there were issues. The shower sprayed most of the bathroom floor. The chain bolt on the entry door was broken, leaving us without the additional layer of security. There was a hole in the drywall under the window. There may have been a mold issue as my allergies started acting up, but that could have been weather related. However the room was comfortable and clean and devoid of bed bugs and shower drain flies. The staff was pleasant. There were no noise disturbances. The location was good.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Horrible
Don’t stay here! My experience was horrible. Before I even got there, they couldn’t be reached by phone and when reached were extremely inflexible. The place room was extremely small, one elevator didn’t work, and I had to wait 15 minutes for the other. Horrible wifi. Just an overall horrible experience. Pay the extra money and stay somewhere else!
Audene, 1-night trip
Verified Hotels.com guest review

8/10 Very good

NYC Trip
It was a comfortable room
Pat, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Elvis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cesar, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Marcela, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The heater wouldn’t shut off and we told the management and it still was unbearably hot. The outlets were missing their faceplates. The light behind one of the beds was unplugged and on further investigation found water coming from the outlet hole in the wall. The coffee pot was missing. None of these were addressed by the staff before we left.
GAYLYNNE, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

James, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Nicole, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

No heat in my room
No heat in my from. Front desk gave me a minature space heater, which did not help.
Russell, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brittany, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Gallivant is so convenient for a stay when coming into the city for a Broadway show. The staff was friendly and efficient and fellow hotel guests pleasant.
Maureen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

5-night family trip
Verified Hotels.com guest review

6/10 Good

Mike, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Elevadores deficientes
Deberian habilitar elevadores mas grandes o mas rapidos porque no son suficientes, tuve que esperar cerca de 20 minutos para 0oder bajar con maletas a hacer el check out
Guadalupe, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Execelente
Execlente, super Limpio ,muy amable housekeeper!! 100% recomendable ,agua caliente,todos los dias cambiaban las toallas y recojian la cama
Limarie, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Solid Hotel
This hotel does not deserve the hate it receives. The desk staff were friendly (even calling the elevator as we walked into the lobby on both evenings), the cleaning crew were super friendly and never bothered us with the DND sign in place. Rooms were more than sufficient for midtown NYC at this price point. Metal doors are thin and as such you’re going to hear noise in the hallways. It’s hardly the worst noise issue I’ve had. The bed was fine, linens were clean. The walls had a few dings but were likely made by the same type of people showing off their “damaged” rooms. The rooms are typical NYC, small, so large luggage is hard to maneuver and store. The hotel offers a storage solution and it’s very reasonably priced. No issues with NYFD or the club everyone complains about (we were on the 6th floor). We had a tub/shower that did drain slow but we could shower quickly after being out all day with no problems. Elevators are small and you can wait for a few minutes but we never waited more than 5 at peak times. FYI no mini fridges but that’s a small complaint. This place is a 2 minute walk to Times Square and about 15 to MSG/Penn Station/Moynihan Hall.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andex, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

5-night business trip
Verified Hotels.com guest review

4/10 Fair

Room did not have a thermostat in it so we had to call to get repairman to lower temperature and then we couldn't change it ourselves for the entire stay. Light flickered continuously in the bathroom. Elevators took forever. Room was extremely basic. Location was excellent of course.
Pamela, 1-night trip
Verified Hotels.com guest review