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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
Luxury hotel in Mérida with 2 restaurants and 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Sayab Governor Suite - King
Restaurant
Itza Plunge Pool Suite - King | View from room
3 outdoor pools
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Pet-friendly
  • Airport transfer
  • Free parking
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Fitness centre
  • Pool bar
  • Swim-up bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is AU$403
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
  • 189 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 129 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Ceiling fan
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Fiesta Americana - Merida

Pool
Spa
Pet-friendly
Free parking
9.2 out of 10, Wonderful, (1002)
The price is AU$252
includes taxes & fees
23 Dec - 24 Dec
Fiesta Americana - Merida
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About the area

Map
Calle 20 s/n, Mérida, YUC, 97302

What's nearby

  • Plaza Galerias Mall - 6 min drive
  • Yucatán Siglo XXI Convention Center - 6 min drive
  • Paseo de Montejo - 7 min drive
  • La Isla Mérida Cabo Norte - 7 min drive
  • Yucatan Country Club - 13 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café Inédito - ‬17 min walk
  • ‪Hacienda Xcanatun By Angsana, Yucatan, Mexico - ‬5 min drive
  • ‪La libertad - ‬6 min drive
  • ‪La Quinta de Elena Roldan - ‬3 min drive
  • ‪Pollo Feliz - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Hacienda Xcanatun, Angsana Heritage Collection puts you within a 10-minute drive of Paseo de Montejo and La Isla Mérida Cabo Norte. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with Thai massages, body wraps or facials. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar and a fitness centre. The helpful staff and overall property condition get great marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 54 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • Outside food is not permitted on the premises.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 10 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Private dining
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels
  • First-run films

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free extra futon
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Angsana Spa has 3 treatment rooms. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 1 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Airport shuttle service is offered for an extra charge of USD 48 per vehicle (one-way. Maximum occupancy 2)

Pets

  • Pets are allowed for an extra charge of USD 30 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Hacienda Xcanatun, Angsana Heritage Collection offer free cancellation for a full refund?
Yes, Hacienda Xcanatun, Angsana Heritage Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hacienda Xcanatun, Angsana Heritage Collection?
Yes, there are 3 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hacienda Xcanatun, Angsana Heritage Collection?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of USD 30 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hacienda Xcanatun, Angsana Heritage Collection?
Yes, there's free valet parking.
Is an airport shuttle service offered by Hacienda Xcanatun, Angsana Heritage Collection?
Yes, an airport shuttle is available. The charge is USD 48 per vehicle one-way.
What are the check-in and check-out times at Hacienda Xcanatun, Angsana Heritage Collection?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hacienda Xcanatun, Angsana Heritage Collection?
No, this hotel doesn't have a casino, but Juega Juega Casino (6-min drive) and Diamonds Casino (10-min drive) are both nearby.
What is there to do at Hacienda Xcanatun, Angsana Heritage Collection and nearby?
Hacienda Xcanatun, Angsana Heritage Collection has 3 outdoor pools, 2 bars and a spa, as well as a fitness centre, a picnic area and a garden.
Are there restaurants at or near Hacienda Xcanatun, Angsana Heritage Collection?
Yes, there are 2 on-site restaurants.
Does Hacienda Xcanatun, Angsana Heritage Collection have any outdoor private spaces?
Yes, every room features a furnished balcony.

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Enrique, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

WOW!!!!!!!!!!!!!! Loved the property it’s really beautiful our room was perfect. We had a plunge pool in the patio so it was perfect. We truly enjoyed our one night stay wish I would have booked for longer. The service at the restaurant was really nice. The server was really attentive and friendly. We did see a tarantula and snake but it’s part of the jungle. They did remove the tarantula that was on the stairs. It’s a gorgeous hacienda and not far from the city. Highly recommended this place it’s worth visiting. It’s really clean and the experience of the jungle is very nice.
Salvador, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
We had the privilege of staying at this hotel, but unfortunately, we were only able to stay for one night. If we had had more time, we would have stayed at least a week. The property is truly breathtaking, a real haven of beauty and serenity. Every detail is meticulously cared for with rare perfection, and the atmosphere is simply enchanting. The staff is also amazing, attentive, and exceptionally kind, making our stay absolutely unforgettable. I sincerely hope to return and extend this memorable experience. A big thank you to Anette for her exceptional service.
Audrey, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

If you’re considering it, just book it. This place is wonderful. We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect. The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes. We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind. The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees. We were warned of construction noise before arrival. I was worried. Honestly, it was negligible. All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome. The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
Kacee, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kurt, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The attention of the service staff.
Katharina Viktoria Madeleine, 4-night family trip
Verified Expedia guest review

8/10 Very good

Buena hacienda con mucha historia, ùnica cosa que no nos gusta es muchos mosquitos
Tanio, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very modern rooms and nice landscaping
SIMON, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful old hacienda and new rooms
Rebeca, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was very attentive at every level our comfort was there number 1 priority.
EFRAIN, 2-night family trip
Verified Travelocity guest review

10/10 Exceptional

the quiet and singing birds were great the staff was amazing room was very clean shower was large bed wonderful was a little far from central downtown and airport
robert, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sulema, 4-night trip
Verified Expedia guest review

2/10 Poor

As soon as we arrived at the property I arrived with my two friends and the manager Annette checked us in and did not mention that I had booked only 1 adult and it would be extra charge for my other two friends to stay. The guy that helped us with our luggage to the room was very nice and drove us with our bags to our room. He explained how to work the lights and described all the extras in the room. Later that evening we kept hearing a clicking sound like a swinging hammock. The concierge came to the room and realized it was the lamps and was able to fix them from swinging. The next day I arrived at the pool at 3:00 and went to order a drink I wanted a spicy mocktail and he said he didn’t not have anything spicy available. So I ordered a daiquiri and he mentioned that the pool service would be closing at 5 even thought they are supposed to be open until 8, while at the pool I decided to walk to the spa before the closed around 3:30 to see about making a spa appointment. On the way the bartender chased me down to sign my tab even though I was coming back. When I arrived at the spa the said they didn’t have anything available and would be closing the following day due to the hurricane that was not supposed to hit until the day after. I went back to the pool at 4:50 and it looked like they were closing the bar up but, about 1 hour later another couple came and the bartender was bring them drinks after 5. The rooms are hot you can’t put the air lower than 24C the front desk
Verified Expedia guest review

10/10 Exceptional

Alma, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This is a beautiful property and although we received an upgrade, we liked our original room better since it was an original Hacienda style room
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Kenia Mitzue, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Bertha, 1-night trip
Verified Expedia guest review

6/10 Good

We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.
LENORE, 1-night family trip
Verified Expedia guest review

4/10 Fair

Pablo, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

They hebe preserved in very good condition this historic place , the swimming pool is outstanding
adrian del, 2-night family trip
Verified Expedia guest review

4/10 Fair

Cobrar una toalla por mancha ??? Que absurdos
La estancia muy agradable y los empleados muy buen servicio. Lo muy desagradable fue que me cobraron una toalla de manos que se manchó con ligeramente (eso dicen ellos) y es muy desagradable que después de 5 días y consumos altos en el hotel tengan el descaro de cobrar una toalla por una mancha Por cierto las toallas no son nuevas y no son las mejores pero es absurdo esa política Lastima porque la pasé muy bien excepto por ese incómodo momento. En todo mi historia de viajes jamás me había sucedido una cosa así Que mal por la cadena
Juan Carlos, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eugenia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved the property. The staff is attentive and professional. The hacienda style renovation was impecable you truly feel your are living in a bygone era. The restaurant “Casa de Piedra” is a must visit if you are foodie.
Jorge, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a great time and definitely will be back!
Leah, 2-night romance trip
Verified Expedia guest review