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Venue Batán Hotel & Suites

3.5 star property
Riverfront Cuenca hotel with full-service spa, connected to a shopping centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Venue Batán Hotel & Suites

Front of property
Standard Double Room | View from property
Deluxe Double Room | Living area
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Superior Room | Living area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Spa
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Kitchenette
  • Separate bath and shower
  • Separate dining area
  • Premium TV channels
The price is AU$114
includes taxes & fees
14 Jan - 15 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Single Sofa Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 52 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Sofa Bed

Similar properties

Indoor pool

Four Points By Sheraton Cuenca

Pool
Free breakfast
Airport transfer
Pet-friendly
9.0 out of 10, Wonderful, (335)
The price is AU$154
includes taxes & fees
6 Jan - 7 Jan 2025
Four Points By Sheraton Cuenca
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About the area

Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107

What's nearby

  • Calderon Park - 15 min walk - 1.3 km
  • New Cathedral of Cuenca - 16 min walk - 1.4 km
  • Río Tomebamba & Calle Larga - 17 min walk - 1.5 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.6 km
  • Mall del Rio - 5 min drive - 3.8 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 20 min walk
  • Luis Cordero (Hermano Miguel) Station - 20 min walk
  • Unidad Nacional Tram Station - 12 min walk
  • Gran Colombia Tram Station - 17 min walk
  • Parque del Molinero Tram Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Fornace - ‬8 min walk
  • ‪Café San Sebas - ‬7 min walk
  • ‪Oro Mar - ‬7 min walk
  • ‪Restaurant El Tequila - ‬9 min walk
  • ‪2DOS LOUNGE DISCO - ‬3 min walk

About this property

Venue Batán Hotel & Suites

Venue Batán Hotel & Suites is just 3.2 mi (5.1 km) from the airport and offers a shuttle (available 24 hours). Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with sports massages, facials or body scrubs. Other highlights include a bar/lounge, a fitness centre and a snack bar/deli. Public transportation is close by: Unidad Nacional Tram Station is only 12 minutes on foot.

Languages

English, Spanish

At a glance

Hotel size

  • 15 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site garage

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • Art gallery on-site
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Portable shower seat
  • Roll-in shower

Room amenities

Be entertained

  • 42-inch TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Individually decorated
  • Separate dining area
  • Heated floor (bathroom)

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 27.20 per vehicle (return. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge of USD 25 (subject to availability)
  • Hosted evening meal costs USD 15

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Frequently asked questions

Does Venue Batán Hotel & Suites offer free cancellation for a full refund?
Yes, Venue Batán Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Venue Batán Hotel & Suites?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Venue Batán Hotel & Suites?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Venue Batán Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 27.20 per vehicle return.
What are the check-in and check-out times at Venue Batán Hotel & Suites?
Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge of USD 25 for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Venue Batán Hotel & Suites and nearby?
Venue Batán Hotel & Suites has a spa and a fitness centre, as well as a garden.
Are there restaurants at or near Venue Batán Hotel & Suites?
Yes, there's an on-site restaurant.
Does Venue Batán Hotel & Suites have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Venue Batán Hotel & Suites have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a dishwasher and a microwave.
Does Venue Batán Hotel & Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Venue Batán Hotel & Suites like?
Venue Batán Hotel & Suites is located on the waterfront, a short 12-minute walk from San Francisco Plaza Market and 15 minutes' walk from Calderon Park.

Venue Batán Hotel & Suites Reviews

Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Osei, 1-night family trip
Verified Hotels.com guest review

6/10 Good

En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Javier, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Hugo G, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was friendly and professional.
John, 1-night trip
Verified Expedia guest review

6/10 Good

Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Elizabeth, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cuenca trip
Great peaceful place to enjoy Cuenca.
MANUEL, 9-night family trip
Verified Hotels.com guest review

8/10 Very good

Good hotel for the price
Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Bonnie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The wonderful staff!
Jim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff professional, friendly and helpful. Great breakfast.
Thomas, 6-night trip
Verified Expedia guest review

8/10 Very good

The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Yessica, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Heater for the rooms
Consuelo, 3-night family trip
Verified Expedia guest review

8/10 Very good

Gravel parking lot!
Jim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

My room was next to the wonderful river n the sound of the river was great!
Jim, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Jerry, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Modern and comfortable
We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

El hotel es nuevo y las habitaciones son muy bonitas con vista al río. Hay algunos detalles que les falta terminar. La atención muy buena pero podrían mejorar también un poquito más la atención con el desayuno.
Martha, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rick, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Es moderna y accesible
Santiago, 4-night family trip
Verified Expedia guest review

8/10 Very good

Staff are friendly, responsive and helpful. Breakfast is included and very good quality and tasty. Small hotel makes for a more tranquil and intimate feel, which is nice for families. Housekeeping is very good. The back yard and path don't lead anywhere, which was disappointing, since it's right along the river. It would be nice to have access to the river. The Expedia listing says the family suite features cookware, dishes and other amenities with the kitchenette, but it was only upon request. The kitchen was completely empty and we had to request everything. If the hotel is seeking to cater to foreign travelers, they should consider stocking every kitchenette with the necessary cookware, dishes, soap, towels, etc, so that guests do not have to ask for so many things. For example, we asked for a coffee maker and they provided it a day later, but they did not provide filters or coffee. Taking care of the little details goes a long way to making guests feel at home and adds a lot of value to their experience, especially if we're paying $110 per night.
Christopher, 4-night family trip
Verified Expedia guest review

8/10 Very good

Very Good
Okay
Nice view of the running river.
robert, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

robert, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, very modern building and friendly staff
Renzo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

awesome hotel
really good hotel, close to walking distance to the historical center and other points of interest. had a river view and was worth it not only for the view of the river but the calming sounds of it too. breakfast each morning was amazing not to mention the friendly and helpful staff.
jeffrey, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Servicio y atencion muy buena, recomendado
1-night family trip
Verified Expedia guest review

6/10 Good

No hubo agua
John Roberto, 1-night trip
Verified Hotels.com guest review