8/10 Very good
2 Jan 2025
Good Job Gustovo!
This was an interesting stay. Once you have made your reservation they then inform you that you will have to call once you have arrived at your designated area for them to send the shuttle for you. We were unable to get through until our third attempt and then was informed that the shuttle would be on the way. 45 minutes later I called back and was told that I would receive a call back letting me know how far away the driver was. About an hour in the driver showed up. We arrived in terminal C and the instructions stated we needed to travel to terminal A or B. Well on the way back to the hotel, we stopped at Terminal C to pick up another passenger... When we arrived there was one attendant up front, Gustavo. He ended up checking in all 6 groups as well as answering the phone, multiple times, to ensure people that the shuttle was on the way and that they were waiting in the correct spot as well as checking out people who were purchasing food from the motel "store". I would like to commend Gustavo for everything that he was doing. It took 1.5 hours to get checked in from the original call, but that poor guys was doing everything but driving the shuttle.
Brittany
Brittany, 1-night trip with friends
Verified Hotels.com guest review
