6/10 Good
31 Dec 2024
Fair Stay
The mattress on our bed was balled up from wear and tear and felt like sleeping on Peebles.
When I complained to reception they said they couldn’t change the bed but would put and extra sheet on top.
We were surprised to see there was no mattress protector under the sheets.
Some lights did not work in the room and the door handle was falling off the bathroom door.
There was also a motor noise than ran all night in the roof which was annoying.
There also is no tea and coffee in the room
The hotel is close to the central train station and is a modern and clean but the little things above were annoying
Verified traveller
3-night family trip
Verified Hotels.com guest review