At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.