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The Condado Plaza Hotel

4.0 star property
Beachfront resort with pool bar, near Condado Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Front of property - evening/night
Exterior
Suite, 1 King Bed, Oceanfront (Penthouse)

Reviews

7.2 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Gym
  • Non-smoking
  • Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Fridge
The price is AU$555
includes taxes & fees
30 Jan - 31 Jan

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, View, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Shower, eco-friendly toiletries, hair dryer, towels

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

Pool
Spa
Parking available
Free WiFi
8.8 out of 10, Excellent, (552)
The price is AU$507
includes taxes & fees
21 Jan - 22 Jan
Hilton Garden Inn San Juan Condado
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About the area

Map
999 Ashford Avenue, San Juan, 00907

What's nearby

  • Condado Beach - 4 min walk - 0.3 km
  • Casino del Mar at La Concha Resort - 15 min walk - 1.3 km
  • Distrito T-Mobile - 17 min walk - 1.5 km
  • Pan American Pier - 19 min walk - 1.6 km
  • Puerto Rico Convention Center - 3 min drive - 2.1 km

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

At The Condado Plaza Hotel, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Condado Beach. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness centre. Cafe Caribe, one of 2 restaurants, offers ocean views, and serves breakfast and dinner. Other highlights include a poolside bar, a children's pool and a snack bar/deli. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 332 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: midnight
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • On-site self-parking (USD 25.65 per night; includes in/out privileges)
  • On-site valet parking (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • On the beach
  • Kayaking
  • Snorkelling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • 6 meeting rooms
  • Conference space (21347 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 1 building/tower
  • Built in 1963
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Cafe Caribe – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's – This diner specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 38.15 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • WiFi access (may be limited)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 7 to 24 per person
  • Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs USD 25.65 per night with in/out privileges
  • Valet parking costs USD 31.22 per night

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

Does The Condado Plaza Hotel offer free cancellation for a full refund?
Yes, The Condado Plaza Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Condado Plaza Hotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Condado Plaza Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Condado Plaza Hotel?
Yes. Self-parking costs USD 25.65 per night. Valet parking costs USD 31.22 per night. Electric car charging is available.
What are the check-in and check-out times at The Condado Plaza Hotel?
Check-in start time: 4 PM; check-in end time: midnight. There's a charge of USD 60.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at The Condado Plaza Hotel?
No, this resort doesn't have a casino, but Casino del Mar at La Concha Resort (15-min walk) and Sheraton Casino (16-min walk) are both nearby.
What is there to do at The Condado Plaza Hotel and nearby?
Have fun with on-site activities such as kayaking and snorkelling. Additional recreation nearby includes cave exploring and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a water slide and a 24-hour fitness centre. The Condado Plaza Hotel also has an arcade and a garden.
Are there restaurants at or near The Condado Plaza Hotel?
Yes, there are 2 on-site restaurants, featuring American cuisine, ocean views and poolside dining.
What's the area around The Condado Plaza Hotel like?
The Condado Plaza Hotel is on Condado Beach in Condado, a short 19-minute walk from Pan American Pier and 15 minutes' walk from Casino del Mar at La Concha Resort. The local area is walkable and popular for its beaches.

The Condado Plaza Hotel Reviews

Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Maria Elena, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Jeanette, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Building needs a full redo but service was great
Lazaro, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

LEIDY, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Muy caro para lo que ofrecen
Lo bueno de la habitación es que tenía hermosa vista al mar, la televisión servía de lo más bien. Pero las observaciones que tuve son las siguientes: la cama de la habitación tenía mucho polvo, las cortinas blancas estaban muy sucias, difícil de abrir la puerta del balcón, muy vieja la radio que ponen al lado de la cama, el piso de la puerta de la ducha no sellaba bien y el piso de afuera se mojaba mucho, el ascensor a veces ni reaccionaba y teníamos que a veces usar las escaleras, una de las puertas automáticas del primer piso no funcionaba, cobran aparte el estacionamiento. No vale la pena pagar tanto por este tipo de servicios
Miguel, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Sipho, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

This is an iconic hotel on the island. But unfortunately the property needs maintenance pool area in unkept and very old with NO Maintenance. Looks like the place has not been touched since the 80’s lots of old and Moldy items. Outdoors need mayor renovation. You stay wont be great. It wont be terrible but just not good.
Raymond, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good experience overall. Roof leak at the entrance of the bathroom.Had to throw a towel in the floor to cover the puddle.
1-night trip
Verified Hotels.com guest review

2/10 Poor

LOURDES, 4-night trip
Verified Hotels.com guest review

6/10 Good

Not for $300.
Furniture very worn. Bathroom fixtures worn. Shower caulked and recaulked countless times. Nice people but $300 a night…NO!
John, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yaschira, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 3-night trip
Verified Hotels.com guest review

6/10 Good

Loved the staff at this property however the room I had was not clean and/or out dated. Multiple places were rusted, fridge, balcony, air conditioner. The air conditioner started leaking and created puddles. The sheets were not clean, there were literally hand prints on the headboard. The “clean” towels received daily had stains on them. The couch in the room was ripped, the door to the room malfunctioned up until the last day and the power went out multiple times. The pool closes way too early in my opinion and only one elevator works.
Sydni, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

When you pay that kind of money and get no water, problems from staff, and just all around poor service. It is what it is and travel to any hotel in these days is high prices, little amenities, and the staff couldn’t care less. Hey just know there was a a pool table lol.
Robert, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

lo convenientegoid
yvette, 4-night trip
Verified Expedia guest review

2/10 Poor

Overall, my experience could've been better considering what this hotel represents in the area --My room telephone line didn't work, which was reported to the front desk and didn't get fixed for the entire stay --Was told no potable water available for room service, and we need to buy our own gallon of water since tap water is not safe or proceed at our own risk --Tap/running water was turning a dirty yellow color multiple times, and if not careful, someone might have used it to brush teeth or shower-- Have video proof of that ---No microwave in the room --- Iron in the room was not working, had to request one once we realized that P.S. REMEMBER: How I said earlier that the telephone line was not working for my entire stay, so for each problem detected, I had to make it down to the lobby to report it To end with a positive note, the cleaning staff did a great job in cleaning the room and keep everything tidy
Jephte, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Expedia Customers are treated poorly in the property. I recently stayed at Condado Plaza Hilton and unfortunately, my experience was quite disappointing. Firstly, the lack of staff engagement was noticeable. There was minimal interaction with hotel guests and no effort for service recovery. It felt as though the staff were uninterested in ensuring a pleasant stay. Additionally, the standard steps of service seemed completely absent. I encountered several instances where basic requests went unaddressed, leaving me feeling overlooked and frustrated. The condition of my room was also concerning. The curtains had mold, which was not only unappealing but also raised health concerns. This lack the proper maintenance from the engineering/property maintenance department is unacceptable for any establishment. Moreover, I noticed staff members frequently on their cell phones, which added to the overall lack of professionalism. It was disheartening to see employees more focused on their devices than on the guests. There was not even a "How was your stay" when I checked out. Overall, I can go on and on about the various shortcomings of this hotel. I expected a much higher standard of service and care. I hope management addresses these issues to improve the experience for future guests. Unfortunately, I cannot recommend this hotel based on my visit.
Pablo, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was good had a surprise of the nightly surcharge of 80 per night it was a hold until the stay is over. The resort fee is hideous no real discounts, lastly we woke up to ants but the hotel resolved it. Our overall stay was great we would stay again. Thanks
Tisha, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Facility is not maintained. Rooms are dirty & Dusty. Front desk Staff is unprofessional, unwelcoming, and should not be in the hospitality business. I’ve never in all my years of staying in a Hilton been more disgusted and disappointed by this brand. Called 3 out of 4 nights because the shower didn’t drain and flooded the bathroom. We missed a reservation due to this issue. Was never properly addressed until I begged for help on night 3, we were never offered a different room or even an apology. Just dirty looks as if I, on my honeymoon, should be accepting of such poor quality service and brand conditions. I typically coming from a multi unit leadership role try my best to be understanding and open but this experience was unacceptable.
Amanda, 4-night romance trip
Verified Expedia guest review

8/10 Very good

It was ok
Dalkis D, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yamir, 2-night trip
Verified Expedia guest review

2/10 Poor

I found an animal in my room
Ivelisse, 2-night romance trip
Verified Expedia guest review

6/10 Good

Not all the lights worked. Floors were dirty.
Shawnda K, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Room was not too my liking because the room was not well maintained,
Kalani, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Yaite, 4-night trip
Verified Expedia guest review