Hotels in Colonia Del Norte

"Parking was tight, but that may be normal for a big city. The room seemed clean. We were on second floor and had a balconly. There was a lot of trash on the roof that was just below the balcony railing. The tub looked in rough shape, the finish was rubbed off on the floor. The toilet barely flushed. I had to hold the down for a long time.Water in the sink had to run for several minutes before it got hot. The microwave did not work. We put a cup of room temp water in for 5 minutes and it was the same temp when we pulled it out. After we checked in, we were only in the room for a short time before we left. We returned late that night and that is when we noticed the issues. I reported it to the staff and she dismissed everything. The next morning we went down for breakfast (at 7am) there were a few mini muffins, waffle mix and a waffel iron, and 2 dry cereal choices. There was a juice machine the cranberry juice was gone, the oj was very watered down & I didn't even try for the apple juice. Coffee was good. The experience was not good and I want my money back."

"Excellent amenities! Nice comfy rooms"

"I’m disappointed with the changes to the resort. We were not able to check in on time. "

"Parking gets full fast."

"Our overall stay was good! Plan to hike around a bit to the pools depending on where you’re staying certainly got our steps in:) rides are available in the golf carts with friendly helpful drivers! When busy the main pool gets quite crewed and not enough lounge chairs so get there early! Food was decent maybe a little over priced but to be expected at a resort! Only downfall is… when booking they said there was pickelball courts that you can play on but….. they didn’t tell you at check in or online that it’s.. members only … guests at resort have to pay $50 per 90min session! Kinda disappointing since they were nice courts and mostly not used we did find nearby courts at Ashler hills park that were free to play at! Room were clean and cared for each day! Sliding bathroom doors could be greased so they slide nicer and quieter definitely don’t give ya much privacy while using the toilet either😳 We did leave a couple days early since we wanted a little more space than our studio room provided and remembered that we enjoyed a more private experience! Overall good and great place to stay! "

"Clean suite with complimentary snacks. "

"The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job."

"I love everything "

"Staff was terrific, but room was not what I expected "