Hotels in Playacar Fase I

"The property is beautiful, though it was unfortunate that the seaweed was at its worst during our stay (5/1–5/11), creating a strong odor in the mornings when sitting by the pool. Speaking of the pool, I’m not sure how frequently it’s cleaned, as it didn’t appear to be serviced during our visit. By the end of our stay, the water had become quite murky, with a noticeable film of sunscreen on the surface in the mornings. The entertainment staff were fantastic and kept each day lively and enjoyable with plenty of fun activities. Shout out to David and Carlos, keep doing what you're doing. The Italian restaurant was by far the highlight, while the other dining options on the property were just average. Overall, the property was spotlessly clean, and the staff were exceptionally pleasant to interact with."

"Beautiful property"

"It was a great stay everything was awesome .The customer service was amazing.Such a beautiful experience. The only thing I would improve on is have more day time entertainment down at the beach pool . I found the adult pool was way too hot not refreshing at all so we spend most of our time was at the beach pool the water was refreshing,and great views "

"This is the third time I’ve stayed at a Riu property, and my first time at the Riu Tequila. The hotel is great, and the staff are wonderful; however, I do feel that the rooms are in need of an update. The food and drinks are good, and the hotel is always very lively. Next time, I’d like to stay at the Riu Palace."

"Pepe and Evelyn are amazing! They both made the Italian restaurant a special place. The front desk people that work overnight are not the nicest bunch. However the day staff was amazing. They need better poolside activities because the days are the pool are not as social as they could be. This is NOT a party resort. It’s perfect if you are a couple or social solo traveler who wants to be steps away from 5th avenue. This is by far the best rest to be at when it comes to access to nightlife outside the resort. That’s what makes it unique. Overall good experience. Coming back in June "

"It wasn’t what I expected but it’s ok. "

"The beach needs to be more taken care for, lots of algae and water was dirty Couple doors down from parachute we seen clean white beach - they put billed hills to protect waves and net fence to protect algae to come near beach. Just an idea - that could be done for your hotel as well. Other then that everyone and everything was above expectations especially customer service the best ever. Never had better rooms and more clean. Thank you for everything and will see you all again !!"

"We had a wonderful trip and would comfortably say this is the best all inclusive resort we have stayed at. We travel a lot and pay attention to the “little” things which this hotel excelled at. The cleanliness, level of service, quality and variety of food and drinks are just a few things that stood out. We appreciated the two pools: one quiet and the other with more of a party atmosphere. The entertainment team does a good job at engaging people who want to participate without being pushy. The nighttime shows are wonderful and entertaining. The food at the buffet and à la carte restaurants is really wonderful with lots of options to choose from. We appreciated that the staff were not pushy for reviews or tips which we have found to be the case at other resorts. That suggests to me that all the positive reviews you read here are genuine as opposed to being the result of pushy staff who encourage you to mention them by name. We have seen this first hand at other resorts in Mexico as well as in the DR. It was refreshing to experience this level of service without the expectation of either generous tips or positive reviews. The rooms were clean, large and very comfortable. If you are a beach person, the beach is a little rocky and the seaweed can be a bit of a problem but this is not a reflection of the hotel. We want to highlight Alan, Fonsi and Hector at “La Mejorada”. They were all wonderful, kind, knowledgeable and friendly. Alan is an incredible mixologist who takes gre"

"One of the best vacations I’ve ever been on. The staff is the best ever. The grounds are so clean and well maintained. Our room was kept so clean. The waiters and the bartenders were great. Carlos, Ana, are just a couple of the people that were so helpful. I wish I could remember everyone’s name that helped us because there were so many that were great. "