Holiday Inn Express & Suites Playa Del Carmen by IHG

Property class: 3
Hotel with outdoor pool, near Quinta Alegría Shopping Mall

Choose dates to view prices

Holiday Inn Express & Suites Playa Del Carmen by IHG features a rooftop terrace and puts you only steps from Quinta Alegría Shopping Mall and Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi, self-parking and buffet breakfast daily between 7:00 AM and 10:00 AM. Also, Mamitas Beach and Playa del Carmen Main Beach are within a short 10-minute walk. Fellow travellers love the helpful staff and overall property condition.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Business centre
  • 2 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry

For families (6)

  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is AU$142
includes taxes & fees
23 Oct - 24 Oct

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted on the wall, a bed with white bedding, and a wardrobe with two doors.

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(31 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a microwave, and a coffee maker.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Mobility Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a door leading to a hallway.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A hotel room with a blue sofa, a wooden coffee table, two beds with white bedding, and a wooden headboard.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Cocinando A La Mexicana - ‬1 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

  • Holiday Inn Express & Suites Playa Del Carmen by IHG features a rooftop terrace and puts you only steps from Quinta Alegría Shopping Mall and Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi, self-parking and buffet breakfast daily between 7:00 AM and 10:00 AM. Also, Mamitas Beach and Playa del Carmen Main Beach are within a short 10-minute walk. Fellow travellers love the helpful staff and overall property condition.

At a glance

CHECK-IN
3:00 pm
CHECK-OUT
12:00 pm

Hotel size

    • 91 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Bicycle parking
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 109
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 229
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Fridge
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 10 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Property Registration Number 008-007-007870/2025

Also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Does Holiday Inn Express & Suites Playa Del Carmen by IHG offer free cancellation for a full refund?

Yes, Holiday Inn Express & Suites Playa Del Carmen by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.

Are pets allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Holiday Inn Express & Suites Playa Del Carmen by IHG and nearby?

Have fun during the warmer months with activities nearby such as swimming. Holiday Inn Express & Suites Playa Del Carmen by IHG also has an outdoor pool.

What's the area around Holiday Inn Express & Suites Playa Del Carmen by IHG like?

Holiday Inn Express & Suites Playa Del Carmen by IHG is in Gonzalo Guerrero, a short 2-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach. Travellers love the hotel's prime location.

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Reviews

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently good, complete, and a great value for the price. (67 reviews)
  • Secure parking was a convenient and appreciated amenity at this property. (12 reviews)
  • The rooftop pool area was a highlight, offering a pleasant and clean space with great views. (20 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Breakfast
Service staff
Location
Room
Beach
Bed
Air conditioning
Restaurant
Shopping
Food

Reviews

Verified review

10/10 Exceptional

Newer hotel. Helpful staff. Decent gym but air conditioning not working. Nice rooftop pool. Excellent location- bus station a 7 minute walk away. Lots of restaurants and stores nearby.
Verified review

10/10 Exceptional

Great stay. Convenient location with very helpful staff.
Verified review

10/10 Exceptional

Clean, friendly and welcoming staff. Will come back!
Verified review

10/10 Exceptional

Perfect location , everything is so close. Everyone is very nice and helpful. I will booked again.
Verified review

8/10 Very good

Very comfortable beds!
Verified review

8/10 Very good

Location and parking is great.
Verified review

10/10 Exceptional

Great location.
Verified review

10/10 Exceptional

very clean, calm, walkimg distance of everything and friendly/helpfull staff
Verified review

8/10 Very good

Location is great.
Verified review

10/10 Exceptional

We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Verified review

10/10 Exceptional

Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Verified review

10/10 Exceptional

It was all around experience had a great time staying here because of all the staff that are very accomodating.
Verified review

10/10 Exceptional

The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Verified review

10/10 Exceptional

Staff are very helpful and friendly.
Verified review

10/10 Exceptional

Great location. 2 min walk to the popular tourist zone.
Verified review

10/10 Exceptional

I liked the professional staff, well maintained overall, plus complimentary breakfast. If I had to complain it was a mechanical issue. The doors to each room were very solid and steel. The doors had spring hinges which would close door behind you, the problem was that there was no device to slow the doors down and they would crash shut .... loudly! We heard doors slamming shut throughout the night waking us up.
Verified review

10/10 Exceptional

Convenient location! Great services!
Verified review

10/10 Exceptional

Clean. Breakfast was great
Verified review

10/10 Exceptional

The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Verified review

10/10 Exceptional

Wonderful accommodation for a great price. We decided to stay an extra day in Cancun and booked this after leaving the resort. Very clean and the staff were amazing and kind. The only thing is they didn’t have face towels in the bathroom, only the large drying towels and hand towels, I didn’t ask for any so that could be my mistake.
Verified review

10/10 Exceptional

The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast.
Verified review

8/10 Very good

Spotless room, helpful friendly staff, comfortable bed, good breakfast, enjoyed the tv channels, everything worked in the room.
Verified review

10/10 Exceptional

Amazing customer service. Nice location
Verified review

10/10 Exceptional

Ricardo at the front desk was AMAZING! All the staff were SO helpful and so nice to work with. Thank you
Verified review

8/10 Very good

The hotel surely met our expectations - room was clean and staff was courteous. Included breakfast is a nice add-on - keep in mind the options are limited. Location of the hotel is convenient - ideally located from 5th avenue - we didn’t encounter any noise issues.