Staypineapple, An Artful Hotel, Midtown

Great location. Friendly staff. However, property was dirty, we dont believe they do vaccuming during our stay of 5 nights. We got bad allergic reaction to the dust. In addition, doesnt look they have cleaned even before our arrival as all our cloths have white hair and dust lasting days later, The room has not been properly and adequately serviced - we needed to ask on several occasions for fresh towers, coffee and tee. Both soap dispencary were empty and took a while for the staff to change, We were not informed about the additional charges on the check out and found out when the credit sum taken in advance was not fully returned. In general we enjoyed our stay, the desk staff were informative, enthusiastic and willing to help.

The room was so cozy that I stayed in both nights. I will be staying here in two weeks when I return.

The atmosphere, the ambiance was great. Love the colors. Comfort of the bed was so nice.

I stood once with my boyfriend and the bed was broken and we had to get our room changed. But they were not very pleasant about it and made it seem like it was our fault. Outside is full of junkies selling loose cigarettes and drugs. I said let me try again maybe it was a bad night. I got a “better” room that cost $270 per night!!! The room was still small and actually smaller than the last one and I was excited about the terrace until I got there and the furniture was filthy. Not only was it unkept but there were cigarettes all over and on the couch was a cigarette with a burn. I called immediately because there is a $500 charge for smoking and I wanted to make sure they knew it was there already and nothing was offered or there wasn’t an attempt to clean it or anything. Now leaving the best for last. I woke up and flipped over my pillow and there was blood on it. I most DEFINITELY will never stay there again!!!

Single bed rooms are way too small you can barely move around

This was our second stay at this StayPineapple and we love it. Easy check in and check out. The bed, pillows and duvets are very comfortable. We love the in room coffee and tea maker. Will definitely visit again!

I understand that sometimes the advertising is misleading because this hotel offers things that it does not have or is not fulfilling the space of the rooms is super small and the bathroom is very small, it does not have gowns available or bicivletas or balcony The lobby area is decorative because It is so small that it does not even have space to sell reservations. The street is full of vicious people. Dark is not a good place to go out at night with your partner.

Beautiful hotel, extremely clean, most comfortable bed in any hotel I’ve ever slept in. Only negative is there’s a men’s shelter next door.

I enjoyed the funky decor, Kimberly was friendly and efficient no complaints about her level of service. I did not enjoy getting a room that was not the one I booked nor did I enjoy after arriving that I was not able to have guests visit me due to Covid restrictions NOT mentioned in initial welcome email. I am a seasoned hospitality professional and I know these types of situations could have been handled better.

Lobby was very Hot a lot of hanging out in front young crowed drinking I didn’t feel safe at all