All properties in Hoi An (and vicinity), Quang Nam (province), Vietnam

Gem Riverside Hotel Hoi An

4-star hotel with outdoor pool, near Hoi An Ancient Town

  • Free WiFi and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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  • The staff were the most friendly staff I’ve ever come across. Yummy at the front counter…

    Mar. 4, 2020

  • The property is very nice and new and the rooms were externally clean and spacious

    Dec. 20, 2019

See all 364 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 59 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free shuttle

For families

  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Free toiletries

What’s around

  • On the riverwalk
  • Hoi An Ancient Town - 10 min walk
  • Hoi An Night Market - 18 min walk
  • Hoi An Market - 11 min walk
  • Chua Cau - 18 min walk
  • Riverside Hoi An - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Double Room, City View, Corner
  • Deluxe Double or Twin Room, Balcony, River View
  • Family Quadruple Room, 2 Queen Beds, Bathtub
  • Junior Suite, Connecting Rooms, River View
  • Junior Suite, Balcony, River View
  • Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
  • Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
  • Family Room, Pool View, Ground Floor


  • On the riverwalk
  • Hoi An Ancient Town - 10 min walk
  • Hoi An Night Market - 18 min walk

What’s around


  • On the riverwalk
  • Hoi An Ancient Town - 10 min walk
  • Hoi An Night Market - 18 min walk
  • Hoi An Market - 11 min walk
  • Chua Cau - 18 min walk
  • Riverside Hoi An - 22 min walk
  • Memory of Hoi An - 7 min walk
  • Hoi An Cloth Market - 9 min walk
  • Tran Duong House - 9 min walk
  • Hoi An Impression Theme Park - 10 min walk
  • Assembly Hall of the Chaozhou Chinese Congregation - 10 min walk

Getting around

  • Da Nang Intl. Airport (DAD) - 54 min drive
  • Da Nang Station - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Microwave in a common area
  • Water dispenser

Things to do

  • Free beach shuttle
  • Beach sunloungers
  • Outdoor pool
  • Pool sunloungers
  • Spa services on site
  • Free bicycles on site
  • Ecotours on site
  • Playground on site
  • Scooter/moped rentals on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter


  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas


  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.


Ruby Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Gem Riverside Hotel Hoi Hoi An
  • Gem Riverside Hotel Hoi
  • Gem Riverside Hoi Hoi An
  • Gem Riverside Hoi
  • Gem Riverside Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel
  • Gem Riverside Hotel Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel Hoi An

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for VND 350000 per day

Full breakfast is offered for an extra charge of VND 200000 for adults and VND 150000 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 300000 per vehicle (one-way, Maximum occupancy 4)


Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 9:00 PM.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

This property is licensed under an applicable law.Property registration number 4001110267

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Gem Riverside Hotel Hoi An does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Ruby Restaurant offers local and international cuisine. Nearby restaurants include banana split cafe (8-min walk), Dao Tien River Restaurant (10-min walk), and Mia Coffee (10-min walk).
  • Yes, an airport shuttle is available. The charge is VND 300000 per vehicle one-way.
  • Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
  • 10.0.Exceptional

    We loved our time at this hotel. Straight from the start the employees are so happy, helpful and tend to every need. The room was excellent and we thought the outside bathroom was awesome. The Front of Office Manager, Yummy was excellent in every regard, such a asset to the hotel. The restaurant was very good and the breakfast was great. Overall a great small hotel and we will definately go back when we go to Hoi An.

    2 night family trip, Oct. 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel, friendly staff and location is fantastic.

    5 night family trip, Sep. 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff are extremely welcoming, friendly and go out of their way to help you with anything you need, and always greet you by name. Lovely hotel, rooms clean and spacious, great pool. Excellent family hotel.

    8 night family trip, Sep. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We had a wonderful time. The staff were amazing as was the hotel. Thank you so much

    Peter, 4 night trip with friends, Sep. 2, 2019

    Verified guest review

  • 10.0.Exceptional

    This is a fantastic Hotel. The staff were amazing. So friendly, great English and couldn’t do enough for us. The hotel massages were to die for. Location nice and quiet and only a short walk to the hussle of the Old Town. Bikes at hotel excellent condition and plenty available to borrow. The rooms were very spacious for family of 4. Views of country sides were spectacular. Would highly recommend this hotel.

    8 night family trip, Sep. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved that this hotel was a little bit away from the busy streets of old town. The staff were exceptionally friendly and very helpful with any queries that I had and suggestions to make my stay more easier and more enjoyable.

    5 night trip, Aug. 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Love the Gem ❤️

    Great place to stay for all ages. Staff friendly and attentive. Very clean and good facilities. Would definitely stay again in future.

    Roy, 3 night trip with friends, Aug. 12, 2019

    Verified guest review

  • 10.0.Exceptional

    Fantastic deserves 5 star

    This is a fantastic little boutique hotel where they learn your name and genuinely care about your stay and general well being. We are a family of four and stayed 4 nights, could of stayed longer! We had a ground floor room with a bathroom in an open private courtyard, was reallt nice - bonus here you get two showers and its huge! Walk out oyr door straight into the pool, pool is nice and warm, just the way i like it! Breakie was good - all that you needed. Walk into town is 10 minutes and at the moment it is soooooo hot here, its unbelievable- so download grab (uber) and get a ride, save all the walking for in town.overall a fantastic stay and would highly recommend this hotel. We have moved out to premium sunrise and its just not the same, 15-20mins to get into town and the service isnt fantastic!

    Anna, 4 night family trip, Jun. 25, 2019

    Verified guest review

  • 8.0.Very good

    Good hotel, 7 minute walk to food and markets, Can be hard during the day with the heat and traffic (small bridge) Hotel doesn't suit toddlers, floor is slippery when wet, bars on balcony are not safe the gaps between the bars are to large and kids under 3 would fall through them, same with the baby cot, the cot had missing bars and large gaps between them. Hotel staff very nice.

    3 night family trip, Jun. 19, 2019

    Verified guest review

  • 10.0.Exceptional

    Gorgeous hotel, great location, staff are very friendly. Will definitely stay there again

    3 night romance trip, Jun. 4, 2019

    Verified Wotif guest review

See all 364 reviews