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All properties in San Miguel de Allende, Guanajuato, Mexico
1 room, 2 adults

Live Aqua San Miguel de Allende Urban Resort

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Connecting/adjoining rooms available
Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, GTO, 37700, Mexico

Luxury hotel with 2 restaurants, near San Miguel de Allende Public Library
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Amazing placeSep. 18, 2020
  • Beautiful Resort and super clean. Staff very friendly. Sep. 15, 2020

Live Aqua San Miguel de Allende Urban Resort

from A$315
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Deluxe Room (Premium, 1 King)
  • Suite (Aqua)
  • Suite (Zen)

What’s around Live Aqua San Miguel de Allende Urban Resort

Landmarks

  • In Colonia Azteca
  • El Jardin - 11 min walk
  • Parish Church of San Miguel Arcangel - 12 min walk
  • Juarez Park - 18 min walk
  • San Miguel de Allende Public Library - 9 min walk
  • San Miguel de Allende Historical Museum - 12 min walk
  • Fabrica La Aurora - 12 min walk
  • El Mirador Viewpoint - 15 min walk

Getting around

  • Queretaro Intl. Airport (QRO) - 76 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 153 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 44 lbs)

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 7:30 AM to 10:30 PM *

Parking

  • Valet parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Spa tub
  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Conference space
  • Conference space size (feet) - 10441
  • Conference space size (meters) - 970
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 4
  • Year Built – 2018
  • Lift
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 65-inch LED TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.

YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Live Aqua San Miguel de Allende Urban Resort’s small print

Also known as

  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel de Allende Urban Resort Hotel
  • Hotel Live Aqua San Miguel de Allende Urban Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: 10 percent of room rate

Optional extras

Valet parking costs MXN 200 per day

Breakfast costs between MXN 450 and MXN 680 per person (approximately)

Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 4700 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Live Aqua San Miguel de Allende Urban Resort

  • Does Live Aqua San Miguel de Allende Urban Resort offer free cancellation for a full refund?
    Yes, Live Aqua San Miguel de Allende Urban Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Live Aqua San Miguel de Allende Urban Resort?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at Live Aqua San Miguel de Allende Urban Resort?
    Yes. Valet parking costs MXN 200 per day.
  • Is there a pool at Live Aqua San Miguel de Allende Urban Resort?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Live Aqua San Miguel de Allende Urban Resort?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Live Aqua San Miguel de Allende Urban Resort?
    You can check in from 3:00 PM to anytime. Check-out time is 11:00 AM. Contactless check-out is available.
  • Are there restaurants at or near Live Aqua San Miguel de Allende Urban Resort?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, Asian cuisine, and garden views. Nearby restaurants include Cafe MuRo (6-min walk), Baja Fish Taquito (7-min walk), and Buen Dia (7-min walk).
  • Is airport shuttle service offered by Live Aqua San Miguel de Allende Urban Resort?
    Yes, an airport shuttle is available from 7:30 AM to 10:30 PM on request. The charge is MXN 4700 per vehicle roundtrip.
  • What is there to do near Live Aqua San Miguel de Allende Urban Resort?
    Recommended spots to visit include San Miguel de Allende Public Library (9-min walk) and El Jardin (11-min walk), along with Parish Church of San Miguel Arcangel (12-min walk) and San Miguel de Allende Historical Museum (12-min walk).

Recent reviews

Superb 9.2 From 178 reviews

Good 6.0
Disappointing service
We had stayed at Live Aqua last year and were excited to return. However the service was very disappointing this trip. From being ignored at the pool to never texting us when our room was ready, to then trying to charge us for a mini bar item upon check out... sadly we won’t be returning.
us1 night trip
Exceptional 10.0
We basically enjoyed to stay but there were some points I would like to mention. There were no hair dryer until I called. Lid in the bath was broken. And this is what we really want you to tell but background music was terrible. If there was no music or better music around pool or the other space, we would stay more days.
Yu, mx1 night family trip
Exceptional 10.0
This hotel has Great open spaces. Awesome pool and very cozy rooms
Manuel Ñ, us1 night family trip
Exceptional 10.0
This was a fantastic place to stay, everything about it was top notch. The rooms were great, nicely decorated, very clean and the turntable and records were a nice touch. The resort itself is beautiful. Staff were helpful and wonderful to interact with. The food at the restaurant was excellent. The spa is unlike anything I've seen before, it was large with a lot of amenities.
us4 night family trip
Exceptional 10.0
The service staff were amazing. Fabulous staff and facility
Teresa, ca1 night trip
Good 6.0
The property is amazing. Very clean and super nice staff. The only drawback was their Resort Fee, which was not indicated on Expedia and was the reason I made the reservation with the hotel in the first place. I got hit with a $75 resort fee for 3 days. I don't like surprises. However, after speaking with Expedia, they did refund me the $74 resort fee.
R.Cosio, us3 night romance trip
Very good 8.0
The hotel and grounds are beautiful and well located in San Miguel. The staff is friendly and professional. Our stay was marred by an alarm malfunction that made for a terrible night's sleep. But the management accommodated us with a delicious free brunch. The pool area is spectacular so bring a bathing suit!
Suzette, us1 night family trip
Exceptional 10.0
Fantastic property. Five stars. Friendly and helpful staff, delicious restaurants on site, clean rooms, and nice bar with pool access. Amazing property - absolutely will visit again.
us2 night family trip
Exceptional 10.0
Lovely, gracious, and helpful staff. Super lux spa. Spacious and well-appointed rooms. One of the nicest (and longest) infinity lap pools I’ve ever seen.
us3 night family trip
Exceptional 10.0
This has been my favorite hotel in Mexico. The architecture is unbelievable, the Pool area is magical. The service was impecable, the food was delicious. There were no hidden fees and they make sure to make your experience the best. Close attention to detail. Can’t wait to be back.
Felipe, us2 night trip with friends

Live Aqua San Miguel de Allende Urban Resort

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