All properties in Auckland, Auckland Region, New Zealand

SO/ Auckland

Luxury hotel with 2 restaurants, near Auckland Ferry Terminal

  • Free WiFi

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Living Area
  • Terrace/Patio
Terrace/Patio. Image 1 of 70.
1 / 70Terrace/Patio
  • Beauty room, great staff service, great resturant and roof top bar

    Mar. 6, 2020

  • Lovely place to stay, beautiful rooms and amenities. Right on the heart of the city and…

    Feb. 7, 2020

See all 124 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 130 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace

For families

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 6 min walk
  • University of Auckland - 10 min walk
  • Princes Wharf - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 11 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Signature Room, 1 King Bed, Business Lounge Access (SO Club)
  • Room, 1 King Bed (SO Comfy)
  • Room, 1 King Bed (SO Cozy)
  • Room, 2 Single Beds (SO Cozy)
  • Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)
  • Room, 1 King Bed, City View (SO Urban)


  • In Auckland Central Business District
  • Auckland Ferry Terminal - 6 min walk
  • University of Auckland - 10 min walk

What’s around


  • In Auckland Central Business District
  • Auckland Ferry Terminal - 6 min walk
  • University of Auckland - 10 min walk
  • Princes Wharf - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 11 min walk
  • Spark Arena - 15 min walk
  • Eden Park - 3 mi / 4.8 km
  • Auckland Zoo - 4.2 mi / 6.7 km
  • Takapuna Beach - 6.1 mi / 9.8 km

Getting around

  • Auckland Intl. Airport (AKL) - 30 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 15 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • Onsite valet parking (NZD 50 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Sauna

Working away

  • 24-hour business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 500


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter


  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Rooftop terrace
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland

Optional extras

Credit card charges are subject to an extra charge of 2.5 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 50 per night

Rollaway beds are available for NZD 100.0 per night

Buffet breakfast is offered for an extra charge of NZD 44 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, SO/ Auckland does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs NZD 50 per night.
  • Yes, there's an indoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring French cuisine. Nearby restaurants include Amano (3-min walk), DeBretts Kitchen (4-min walk), and O'Connell Street Bistro (4-min walk).
  • Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
  • No, this hotel doesn't have a casino, but SkyCity Casino (11-min walk) is nearby.
  • Onsite recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.
  • 8.0.Very good

    Good location, and funky hotel.

    Great location, great pool and good facilities. Unfortunately on the first night of our stay, there was a loud party on the top floor that went to 7am - did not help, especially from an international flight that landed the night before! Music was turned down when the front desk was called - but would have assumed that staff would have been more conscious of the noise level. Other than the experience on the first night, the stay was pleasant. Concierge team were very helpful and accommodating. Great touch with the free snacks and water in the room. Don't forget to try the ice creamery in front of the hotel - YUM!

    3 night family trip, Dec. 18, 2019

    Verified guest review

  • 10.0.Exceptional

    The whole place is amazing! From the awesome lobby to the button-less elevator, to the amazing room WHICH HAS A BATH AT THE END OF OUR BED!! The decor is very high end too which made it feel like a home away from home..

    1 night romance trip, Dec. 5, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Nice quirky interior and friendly staff. Location was excellent too

    Sk, 1 night business trip, Dec. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very fancy hotel. Loved the ambiance and friendly staff. Just a few things that I wasn’t impressed about was that they didn’t serve us our welcome drink which is a part of the whole SO/ experience, we had to call for bath salt and essential oils which totally went ignored the first time and hours later a second call that made it happen, (Only bath salt and was told they’ve run out of essential oils) they had a steak on the à la carte menu but said they didn’t have it available when ordered. These are miner hiccups but I’m mentioning them so that things get better. As a whole it’s a wonderful place to stay if you’re after a pricey yet fancy hotel experience.

    Chris, 1 night romance trip, Nov. 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Didn't look or feel like a 'corporate' CBD hotel. Great rooms, bit of quirk with the decor, and the rooftop bar was fun :)

    1 night romance trip, Nov. 29, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Lifts, complimentary mini bar and movies, friendliness of staff. location

    1 night romance trip, Nov. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I had a lovely welcome to the SO in Auckland. Staff very friendly and helpful and polite.

    1 night business trip, Nov. 19, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Loved the design of the decor and the views from the restaurant and bar were excellent.

    2 night romance trip, Nov. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    From the warm welcome. The chocolates sent to my room was not expected. To top it off, we arrived to breakfast late while they were packing and the manager asked them to stop so my daughter and I could still select.

    1 night family trip, Nov. 8, 2019

    Verified Expedia guest review

  • 2.0.Poor

    We liked the location of the So, however the room was completely different to the description and the photo of what was on our booking confirmation. The room had not natural light and all the windows were blocked by an external blinds system so you could not see outside. for a room that costs $700 this is unacceptable.

    1 night business trip, Nov. 7, 2019

    Verified Expedia guest review

See all 124 reviews