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SO/ Auckland

Photo gallery for SO/ Auckland

Exterior
Indoor pool
Indoor pool
Room, 2 Single Beds (SO Playful) | Free minibar, in-room safe, desk, laptop workspace
Room, 1 King Bed (SO Comfy) | Free minibar, in-room safe, desk, laptop workspace

Overview of SO/ Auckland

SO/ Auckland

5.0 star property
Luxury hotel with spa, near University of Auckland
8.8 out of 10 Fabulous
8.8/10 Fabulous

160 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
The price is AU$284
Price available on 26/6/2023
Map
Cnr. Customs East & Gore Street, Auckland, 1010
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare
For families
  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 5 min walk
  • Spark Arena - 11 min walk
  • Sky Tower - 12 min walk
  • Queen Street Shopping District - 1 min drive
  • University of Auckland - 1 min drive
  • Princes Wharf - 1 min drive
  • SkyCity Casino - 3 min drive
  • Auckland City Hospital - 4 min drive
  • Auckland War Memorial Museum - 5 min drive
  • Mt. Eden - 7 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 29 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 5 min drive
  • Auckland Newmarket Station - 6 min drive
  • Halsey Street Tram Stop - 15 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • Jellicoe Street Tram Stop - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Ortolana - 2 min walk
  • Altezano Brothers - 1 min walk
  • Aroy Thai Eatery - 2 min walk
  • Caretaker - 1 min walk
  • Goodlife Juice Company - 2 min walk

About this property

SO/ Auckland

Putting you within a 10-minute drive of Auckland Ferry Terminal and Sky Tower, SO/ Auckland features a rooftop terrace and offers an airport shuttle (available 24 hours) for NZD 195 per vehicle. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club. The helpful staff and restaurant get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site valet parking (NZD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

What to do

  • Yoga classes

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SO/ SPA has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab – This café serves lunch, dinner and light fare. A children's menu is available.
Harbour Society – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Hi So – On-site rooftop bar. Open daily.
Mixo – On-site bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Covered valet parking costs NZD 55 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?
Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SO/ Auckland?
As of 1 June 2023, prices found for a 1-night stay for 2 adults at SO/ Auckland on 26 June 2023 start from AU$284, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SO/ Auckland?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at SO/ Auckland?
Yes, there's an indoor pool.
Are pets allowed at SO/ Auckland?
Sorry, pets aren't allowed.
Is parking offered on site at SO/ Auckland?
Yes. Valet parking costs NZD 55 per night.
Is an airport shuttle service offered by SO/ Auckland?
Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
What are the check-in and check-out times at SO/ Auckland?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at SO/ Auckland?
No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.
What is there to do at SO/ Auckland and nearby?
On-site recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.
Are there restaurants at or near SO/ Auckland?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around SO/ Auckland like?
SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 5 minutes' walk from Auckland Ferry Terminal. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

4/10 Fair

Jonathan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

SO lovely
Lovely stay at the SO. Perfect for a staycation in Auckland and a true luxury hotel.
Kelle, 1-night trip
Verified Hotels.com guest review

6/10 Good

NJ, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Grant, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice to be in the centre of busy city & hotel vibe & yet rest in a room offering quiet solace and rest
Grant, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

kylie, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.
Caroline, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

KENNETH, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Deepak, 1-night trip
Verified Hotels.com guest review