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All properties in Auckland, Auckland Region, New Zealand
1 room, 2 adults

SO/ Auckland

5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
Cnr. Customs East & Gore Street, Auckland, 1010, New Zealand

Luxury hotel with 2 restaurants, near Auckland Ferry Terminal
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • Great location, great pool and good facilities. Unfortunately on the first night of our…Jan. 6, 2020
  • Best place I have ever stayed the service an people can’t beat itOct. 22, 2019

SO/ Auckland

from A$361
  • Signature Room, Harbour View (SO CLUB, Club Signature Access)
  • SO Comfy King
  • SO Cozy King
  • SO Cozy Twin
  • SO Suite, Club Signature Access

What’s around SO/ Auckland

Top spots nearby

Recommended by this property

  • Auckland Ferry Terminal (3-minute walk)
  • Princes Wharf (6-minute walk)
  • SkyCity Casino (6-minute walk)
  • University of Auckland (6-minute walk)
  • Sky Tower (7-minute walk)
  • Spark Arena (8-minute walk)
  • Eden Park (37-minute walk)
  • Auckland Zoo (4.9 km)
  • Takapuna Beach (6.4 km)

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Indoor pool 1
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 500
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

SO/ Auckland’s small print

Also known as

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2.5 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 50 per night

Rollaway beds are available for NZD 100.0 per night

Buffet breakfast is offered for an extra charge of NZD 39 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.0 From 100 reviews

Exceptional 10.0
Beautiful hotel, but noisy
My partner and I stayed at the SO to complete our honeymoon. The hotel is beautiful and quirky. And the staff are amazing. The only thing we would say is that it doesn’t seem to be as sound-proofed as other hotels we stayed in in the same 200m radius. Could hear everything the drunk guy was saying outside, and construction started at 3:45am! We didn’t have the same noise issues up the road (despite the construction happening directly in front of that hotel).
Rachel, au2 night romance trip
Exceptional 10.0
Fantastic Place to Stay in Auckland
Totally fantastic,Great service, Great rooms, Great Food. Could not ask for a better experience.
Russell, nz1 night trip
Exceptional 10.0
Amazing location. And the hotel is very nice and comfortable too. The staff are super helpful and friendly.
Atashi, in4 night family trip
Poor 2.0
Room dark — building next door — no clock
William, us1 night business trip
Exceptional 10.0
Beautiful hotel.
Wonderful service. Gorgeous room and views from restaurants and bars and the food was amazing. Only slight niggle was the lighting could be a bit better in the bathroom for applying makeup.
Elisabeth, nz1 night romance trip

SO/ Auckland

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