Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Auckland, Auckland Region, New Zealand
1 room, 2 adults

SO/ Auckland

5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Highchair
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
Cnr. Customs East & Gore Street, Auckland, 1010, New Zealand

Luxury hotel with 2 restaurants, near Auckland Ferry Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Highchair
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect™ Rewards stamps here
  • Beauty room, great staff service, great resturant and roof top barMar. 8, 2020
  • Lovely place to stay, beautiful rooms and amenities. Right on the heart of the city and…Feb. 13, 2020

SO/ Auckland

  • Signature Room, 1 King Bed, Business Lounge Access (SO Club)
  • Room, 1 King Bed (SO Comfy)
  • Room, 1 King Bed (SO Cozy)
  • Room, 2 Single Beds (SO Cozy)
  • Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)
  • Room, 1 King Bed, City View (SO Urban)

What’s around SO/ Auckland


  • In Auckland Central Business District
  • Auckland Ferry Terminal - 5 min walk
  • University of Auckland - 10 min walk
  • Princes Wharf - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 11 min walk
  • Spark Arena - 15 min walk
  • Eden Park - 3 mi / 4.8 km

Getting around

  • Auckland Intl. Airport (AKL) - 29 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 15 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others


  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Indoor pool 1
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 500
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Rooftop terrace
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

SO/ Auckland’s small print

Also known as

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2.5 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 50 per night

Rollaway beds are available for NZD 100.0 per night

Buffet breakfast is offered for an extra charge of NZD 44 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for SO/ Auckland

  • Does SO/ Auckland offer free cancellation for a full refund?
    Yes, SO/ Auckland does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at SO/ Auckland?
    Yes. Valet parking costs NZD 50 per night.
  • Is there a pool at SO/ Auckland?
    Yes, there's an indoor pool.
  • Are pets allowed at SO/ Auckland?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at SO/ Auckland?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near SO/ Auckland?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by SO/ Auckland?
    Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
  • What is there to do near SO/ Auckland?
    Recommended spots to visit include Auckland Ferry Terminal (5-min walk) and University of Auckland (10-min walk), along with Princes Wharf (11-min walk) and SkyCity Casino (11-min walk).

Recent reviews

Superb 9.0 From 124 reviews

Very good 8.0
Good location, and funky hotel.
Great location, great pool and good facilities. Unfortunately on the first night of our stay, there was a loud party on the top floor that went to 7am - did not help, especially from an international flight that landed the night before! Music was turned down when the front desk was called - but would have assumed that staff would have been more conscious of the noise level. Other than the experience on the first night, the stay was pleasant. Concierge team were very helpful and accommodating. Great touch with the free snacks and water in the room. Don't forget to try the ice creamery in front of the hotel - YUM!
au3 night family trip
Exceptional 10.0
Beautiful hotel, but noisy
My partner and I stayed at the SO to complete our honeymoon. The hotel is beautiful and quirky. And the staff are amazing. The only thing we would say is that it doesn’t seem to be as sound-proofed as other hotels we stayed in in the same 200m radius. Could hear everything the drunk guy was saying outside, and construction started at 3:45am! We didn’t have the same noise issues up the road (despite the construction happening directly in front of that hotel).
Rachel, au2 night romance trip
Exceptional 10.0
We were there during covid19 level 2, the staff were great and coped well
Lynn, nz3 night trip
Exceptional 10.0
Excellent New Hotel Downtown Auk NZ
This hotel is amazing. The service was top notch, the amenities were perfect. The decor was fantastic. The hotel is new and modern with surprising and amazing technology. The view was excellent, although we did have a construction site next door. What can you do about that? Imagine the cranes are huge birds. Even so, the room was very quiet; no construction noise broke through to bother us. The staff was at our beck and call, and no request was too trivial. We left feeling catered-to and cared-for. The room was very clean an comfortable and there was even turn-down service every day. All of this was very centrally located within walking distance of great restaurants, shopping, museums, parks, the harbor and even the Sky Tower. the neighborhood felt pretty safe, too. One small thing that took a point away from cleanliness - we did notice that a glass we used was not cleaned properly overnight. Unfortunately, this is common to many hotels, and SO/ Aukland was just another in the line. We do ALWAYS clean our hotel glasses before using them, I suggest everyone do the same. Please, SO/, figure out a way to sanitize the glasses! Other than that our stay was magnificent! Keep up the great work and next time in NZ, this is our home away from home
David, us1 night trip with friends
Good 6.0
Better communication
Staff was uninformative. I Didn’t know about the rooftop lounge, breakfast buffet or complimentary snacks / water in fridge
Josh, us1 night trip
Very good 8.0
Great place to stay
Great hotel in a convenient location
Edward B, us4 night trip
Exceptional 10.0
Funky & upscale in Central Auckland!
Super funky & upscale stay in central Auckland. Close to coffee, shopping, restaurants, walking distance to Skytower, Viaduct Harbor, etc. Staff were VERY helpful & friendly. Great stay!
Shonna, us2 night trip
Exceptional 10.0
Fantastic Place to Stay in Auckland
Totally fantastic,Great service, Great rooms, Great Food. Could not ask for a better experience.
Russell, nz1 night trip

SO/ Auckland

Is the description of this property not correct? Tell us