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1 room, 2 adults

SO/ Auckland

5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
Cnr. Customs East & Gore Street, Auckland, 1010, New Zealand

Luxury hotel with spa, near Auckland Ferry Terminal
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 164 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • My partner and I stayed at the SO to complete our honeymoon. The hotel is beautiful and…Sep. 12, 2019
  • Check In : Too Slow Lifts : Terrible too confusing Luggage : Got lost being bought too…Sep. 9, 2019

SO/ Auckland

from A$362
  • Signature Room, Harbour View (SO CLUB, Club Signature Access)
  • SO Comfy King
  • SO Cozy King
  • SO Cozy Twin
  • SO Suite, Club Signature Access

What’s around SO/ Auckland

Top spots nearby

Recommended by this property

  • Auckland Ferry Terminal (3-minute walk)
  • Princes Wharf (6-minute walk)
  • SkyCity Casino (6-minute walk)
  • University of Auckland (6-minute walk)
  • Sky Tower (7-minute walk)
  • Spark Arena (8-minute walk)
  • Eden Park (37-minute walk)
  • Auckland Zoo (4.9 km)
  • Takapuna Beach (6.4 km)

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive
  • Airport shuttle (surcharge)

About SO/ Auckland

Putting you within a 10-minute drive of Queen Street Shopping District and Auckland Ferry Terminal, SO/ Auckland features a rooftop terrace and offers an airport shuttle (available 24 hours) for NZD 195 per vehicle. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. 2 bars/lounges and an indoor pool are other highlights at this luxurious hotel, and rooms offer up nice touches like free minibar items and rainfall showerheads. Fellow travelers say good things about the helpful staff and restaurant.

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 15 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Indoor pool 1
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 500
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Rooftop terrace
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

SO/ Auckland’s small print

Also known as

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2.5 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 50 per night

Rollaway beds are available for NZD 100.0 per night

Buffet breakfast is offered for an extra charge of NZD 39 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 79 reviews

Poor 2.0
Room dark — building next door — no clock
William, us1 night business trip
Exceptional 10.0
Beautiful hotel.
Wonderful service. Gorgeous room and views from restaurants and bars and the food was amazing. Only slight niggle was the lighting could be a bit better in the bathroom for applying makeup.
Elisabeth, nz1 night romance trip
Poor 2.0
Noisy construction work nearby, bad housekeeping
Yilin, sg4 night trip
Exceptional 10.0
Luxe Life at a reasonable price
Luxe comfort for a reasonable price, right in the heart of Auckland. It was more luxurious than I am used to but enjoyed being pampered. Super quiet. Comfortable bed. Great view. Excellent wifi. Excellent service. Not sure what more you could ask for. Walking distance to the waterfront where there are tons of restaurants.
Monica, usBusiness trip
Exceptional 10.0
So Auckland
Staff were very professional and likely the best in Auckland. Rooms well equipped and luxurious.
Wessel, nzTrip with friends

SO/ Auckland

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