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All properties in Surfers Paradise, Queensland, Australia
1 room, 2 adults

The Ruby Collection

4-star4 stars
9 Norfolk Ave, Surfers Paradise, QLD, 4217, Australia

Family apartment with kitchen, near Chevron Renaissance
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
  • I’ve stayed at many hotels and this is the first place where you can not have someone…Feb. 10, 2019
  • Customer service was excellent, rooms are very nice and clean.Feb. 9, 2019
61See all 61 reviews
From 362 reviews

TripAdvisor Traveller Rating

The Ruby Collection

from A$189
  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedroom Sky Suite
  • One Bedroom Apartment - Ocean View
  • Two Bedroom Apartment - Ocean View
  • Three Bedroom Sky Suite – Ocean View

What’s around The Ruby Collection


  • Heart of Surfers Paradise
  • Chevron Renaissance - 10 min walk
  • Cavill Avenue - 12 min walk
  • Surfers Paradise Beach - 17 min walk
  • SkyPoint Observation Deck - 20 min walk
  • Slingshot - 8 min walk
  • Infinity Attraction - 9 min walk
  • Timezone - 15 min walk

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 39 min drive
  • Helensvale Station - 14 min drive
  • Varsity Lakes Station - 16 min drive
  • Gold Coast City Coomera Station - 20 min drive
  • Self parking (surcharge)

At a glance

Key facts


  • 243 apartments
  • Arranged over 30 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is 10 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Barbecue grills
  • Water dispenser
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Steam room
  • Sauna
  • Free water park access
  • Pool sunloungers
  • Pool umbrellas
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Built in 2018
  • Lift
  • ATM/banking
  • Picnic area
  • Terrace
Languages Spoken
  • English

In the apartment

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Separate dining area
  • Separate living room
Freshen up
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher
  • Free bottled water
  • In-room safe

The Ruby Collection’s small print


Onsite parties or group events are strictly prohibited.

Also known as

  • Ruby Collection Apartment Surfers Paradise
  • Ruby Collection Apartment
  • Ruby Collection Surfers Paradise
  • Ruby Collection

Mandatory fees

Deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge of 1.8 percent

Self parking costs AUD 15.00 per night

Continental breakfast is offered for an extra charge of AUD 18 for adults and AUD 11 for children (approximately)

Cribs/Infant beds are available for AUD 10.0 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 61 reviews

The Ruby Collection
Amazing facilities, family friendly service
We stayed at Ocean facing 2 bedroom apartment. Great service, vibrant, family friendly, kids space and activities are just some of the early experience I had travelling with 2 adults and a kid. One small hitter of Wifi was sorted eventually thanks to on-site manager for taking leadership and putting service where it matter. Service is prompt, nothing is too difficult and always smile on staff. Having access to next door pool and water park activities really move the stress away on trying to entertain kids. Well done
ATIF, au7 night family trip
The Ruby Collection
Good place to stay
Great place to stay. As this is new, needs time to fine tune few things. Had some leak water under the kitchen sink and laundry tap. Had them fixed when we reported. The lift is slow. Needs to operate the lift quicker. There were times we had to wait for a while before able to get from G to our floor when there are lots of people. The basement car park is super hot and humid which makes it uncomfortable when going to get the car. Needs to install some fan to suck out the bad smell, heat from the basement car park. Smells bad. AirCond plays up a bit when there’s a trip. Nice/New quality appliances. Comfy to stay.
Minh, au5 night family trip
The Ruby Collection
Excellent overall. If anything needs to be improved, would definitely be the elevator. It’s very slow.
J, auFamily trip
The Ruby Collection
Great hotel for the family
Our 3 bedroom Sky unit was fantastic. Great size, views and modern furniture. The food/drink at the cafe was excellent and all our staff interactions were very friendly and helpful. Only downfall was the wait for the lifts. Agreed, we were in a peak time and max occupancy - but 20 minute waits for a lift to your room was very annoying. Car parking was great on the lower levels. Pool area was lovely, but again - crowded due to being in peak time and a smallish pool. Overall we really enjoyed our stay at the Ruby.
Matthew, au4 night family trip
The Ruby Collection
Need to perfect this hotel
Beautiful looking new hotel and apartment but had plenty of issues. We were the first patrons in room 3004 on the 30th floor of a 2 bedroom apartment. They had not ensured that everything was working properly before letting. The drains were blocked, taps not letting enough water. The washing machine was faulty nearly exploded. The service from the bar in pool area was lousy. The pool was full of children. They have an adjoining hotel part of this hotel with a water park but they used our pool. Not ideal for adults or mature people. The cleaning of the apartments was terrible having asked them repeatedly to clean and still didn’t. A lot of teething issues. The staff were amazing and management managed to refund some money due to the poor stay. View was amazing.
mary, au4 night romance trip

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The Ruby Collection

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