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All properties in Surfers Paradise, Queensland, Australia
1 room, 2 adults

The Ruby Collection

4-star4 stars
9 Norfolk Ave, Surfers Paradise, QLD, 4217, Australia

Family apartment with kitchen, near Chevron Renaissance
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
  • Good location, quiet room, easy parking, good restaurant on site. Great stay.Jun. 16, 2019
  • Everything was great from check in to check out. We turned up at 8.30am only expecting to…May 21, 2019
73See all 73 reviews
From 421 reviews

TripAdvisor Traveller Rating

The Ruby Collection

from A$139
  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedroom Sky Suite
  • One Bedroom Apartment - Ocean View
  • Two Bedroom Apartment - Ocean View
  • Three Bedroom Sky Suite – Ocean View

What’s around The Ruby Collection


  • Heart of Surfers Paradise
  • Chevron Renaissance - 10 min walk
  • Cavill Avenue - 12 min walk
  • Surfers Paradise Beach - 17 min walk
  • Slingshot - 8 min walk
  • Infinity Attraction - 9 min walk
  • Timezone - 15 min walk
  • Kurrawa Beach - 42 min walk

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 39 min drive
  • Helensvale Station - 14 min drive
  • Varsity Lakes Station - 16 min drive
  • Gold Coast City Coomera Station - 20 min drive

At a glance

Key facts


  • 243 apartments
  • Arranged over 30 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is 10 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Barbecue grills
  • Water dispenser
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Steam room
  • Sauna
  • Free water park access
  • Pool sunloungers
  • Pool umbrellas
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Picnic area
  • Terrace
Languages Spoken
  • English

In the apartment

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Separate dining area
  • Separate living room
Freshen up
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher
  • Free bottled water
  • In-room safe

The Ruby Collection’s small print

Also known as

  • Ruby Collection Apartment Surfers Paradise
  • Ruby Collection Apartment
  • Ruby Collection Surfers Paradise
  • Ruby Collection


Onsite parties or group events are strictly prohibited.

Mandatory fees

Deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge of 1.8 percent

Self parking costs AUD 15.00 per night

Continental breakfast is offered for an extra charge of AUD 18 for adults and AUD 11 for children (approximately)

Cribs/Infant beds are available for AUD 10.0 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 73 reviews

Poor 2.0
Disappointed and Unimpressed
Andrea, auFamily trip
Exceptional 10.0
Amazing facilities, family friendly service
We stayed at Ocean facing 2 bedroom apartment. Great service, vibrant, family friendly, kids space and activities are just some of the early experience I had travelling with 2 adults and a kid. One small hitter of Wifi was sorted eventually thanks to on-site manager for taking leadership and putting service where it matter. Service is prompt, nothing is too difficult and always smile on staff. Having access to next door pool and water park activities really move the stress away on trying to entertain kids. Well done
ATIF, au7 night family trip
Exceptional 10.0
Good place to stay
Great place to stay. As this is new, needs time to fine tune few things. Had some leak water under the kitchen sink and laundry tap. Had them fixed when we reported. The lift is slow. Needs to operate the lift quicker. There were times we had to wait for a while before able to get from G to our floor when there are lots of people. The basement car park is super hot and humid which makes it uncomfortable when going to get the car. Needs to install some fan to suck out the bad smell, heat from the basement car park. Smells bad. AirCond plays up a bit when there’s a trip. Nice/New quality appliances. Comfy to stay.
Minh, au5 night family trip
Exceptional 10.0
Excellent overall. If anything needs to be improved, would definitely be the elevator. It’s very slow.
J, auFamily trip
Exceptional 10.0
Great hotel for the family
Our 3 bedroom Sky unit was fantastic. Great size, views and modern furniture. The food/drink at the cafe was excellent and all our staff interactions were very friendly and helpful. Only downfall was the wait for the lifts. Agreed, we were in a peak time and max occupancy - but 20 minute waits for a lift to your room was very annoying. Car parking was great on the lower levels. Pool area was lovely, but again - crowded due to being in peak time and a smallish pool. Overall we really enjoyed our stay at the Ruby.
Matthew, au4 night family trip

The Ruby Collection

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