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Hakuba Gondola Hotel

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Front of property
Bed sheets
Bed sheets
Bed sheets
Bed sheets

Overview of Hakuba Gondola Hotel

Hakuba Gondola Hotel

3.0 star property
3-star ski-in/ski-out hotel with free ski shuttle, near Hakuba Happo-One Ski Area
6.0 out of 10 Good
6.0/10 Good

36 verified guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • Ski facilities
4631-4 Hokujo, Hakuba, Nagano-ken, 399-9301
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Free ski shuttle
  • Ski rentals
  • Ski storage
  • Water dispenser
  • Self-serve laundry
  • Luggage storage
For families
  • Daily housekeeping
  • Laundry facilities
  • Free toiletries
  • Hairdryer

Room options

About this area

Getting around

  • Hakuba Station - 7 min drive
  • Chikuni Station - 17 min drive
  • Nakatsuchi Station - 23 min drive
  • Free ski shuttle


  • カフェアンドバー ライオン - 12 min walk
  • Hakuba Taproom - 11 min walk
  • 日本料理雪 - 9 min walk
  • アンクル スティーブンス - 2 min walk
  • ももちゃんクレープ 八方本店 - 1 min walk

About this property

Hakuba Gondola Hotel

Hakuba Gondola Hotel allows you more time for skiing with ski-in/ski-out access, plus you'll be 0.1 mi (0.1 km) from Hakuba Happo-One Ski Area. Guests looking for a bite to eat can take in the restaurant, and the bar/lounge is a nice spot to enjoy après-ski drinks. Skiers will appreciate the free ski shuttle, along with access to ski storage and rentals. Fellow travellers say good things about the nice bathrooms and location.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms


  • Check-in time from 4 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests can access their accommodation through a private entrance
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • No on-site parking


  • Free ski shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–8 AM
  • Restaurant
  • Bar/lounge
  • Water dispenser

What to do

  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski lifts nearby


  • Laundry facilities
  • Luggage storage
  • Ski equipment hire
  • Ski storage


  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski storage
  • Ski hire
  • Ski lifts nearby
  • Ski area nearby

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels


  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Gondola Hotel
Hakuba Gondola
Hakuba Gondola Hotel Hotel
Hakuba Gondola Hotel Hakuba
Hakuba Gondola Hotel Hotel Hakuba

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hakuba Gondola Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hakuba Gondola Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Hakuba Gondola Hotel?
Sorry, there's no on-site parking at Hakuba Gondola Hotel.
What are the check-in and check-out times at Hakuba Gondola Hotel?
You can check in from 4 PM - 11:30 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Hakuba Gondola Hotel and nearby?
Have fun with on-site winter activities such as skiing.
Are there restaurants at or near Hakuba Gondola Hotel?
Yes, there's an on-site restaurant.
What's the area around Hakuba Gondola Hotel like?
Hakuba Gondola Hotel is a short 1-minute walk from Hakuba Valley Ski Area and 16 minutes' walk from Happo One Sakka Ski Lift. Travellers say that the area is walkable and ideal for skiing.







Staff & service




Property conditions & facilities




2/10 Poor

This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!
Benjamin, 1-night romance trip
Verified Wotif guest review

4/10 Fair

The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.
Saihung, 4-night romance trip
Verified Orbitz guest review

2/10 Poor

Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.
Verified Expedia guest review

2/10 Poor

Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service
Verified Expedia guest review

10/10 Exceptional

Thomas, 1-night trip with friends
Verified guest review

4/10 Fair

Gregory, 5-night family trip
Verified guest review

8/10 Very good

Good budget option for not fuzzy travelers.
I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!
Serge, 2-night family trip
Verified guest review

10/10 Exceptional

A pleasant stay
Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.
2-night trip
Verified guest review