All properties in Mérida, Yucatán, Mexico

Hotel Palacio Maya

4-star hotel with outdoor pool, near Paseo de Montejo

  • Free WiFi and free parking

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Terrace/Patio
  • Terrace/Patio
  • Outdoor Pool
  • Guest Room
  • Terrace/Patio
1 / 36Terrace/Patio
  • Nice hotel, very spacious room, restaurant and breakfast OK. Nice pool and garden.…

    Jan. 27, 2019

  • Very well located hotel, near everything interesting ( Paseo montejo, museums, downtown,…

    Dec. 26, 2020

See all 343 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 63 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Free cots/infant beds
  • Children's pool
  • Separate bedroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Centro
  • Paseo de Montejo - 5 min walk
  • U.S. Consulate Merida - 12 min walk
  • Plaza Grande - 24 min walk
  • Mérida Cathedral - 24 min walk
  • Yucatan International Convention Center - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Large Single Bed
  • Standard Double Room, Multiple Beds
  • Studio Suite, 1 Queen Bed, Pool View
  • Suite, 2 Queen Beds
  • Suite, Bathtub
  • Family Suite
  • Presidential Suite


  • In Centro
  • Paseo de Montejo - 5 min walk
  • U.S. Consulate Merida - 12 min walk

What’s around


  • In Centro
  • Paseo de Montejo - 5 min walk
  • U.S. Consulate Merida - 12 min walk
  • Plaza Grande - 24 min walk
  • Mérida Cathedral - 24 min walk
  • Yucatan International Convention Center - 8 min walk

Getting around

  • Manuel Crescencio Rejon Intl. Airport (MID) - 29 min drive

At a glance

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Children's pool

Working away

  • One meeting room
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Porter


  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Rooftop terrace
  • Garden
  • Terrace


  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Visual fire alarm

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Palacio Maya Merida
  • Palacio Maya Merida
  • Hotel Palacio Maya Mérida
  • Palacio Maya Mérida
  • Palacio Maya
  • Hotel Palacio Maya Hotel
  • Hotel Palacio Maya Mérida
  • Hotel Palacio Maya Hotel Mérida

Optional extras

Rollaway beds are available for MXN 180.0 per day

Breakfast costs between MXN 169 and MXN 199 for adults, and MXN 99 and MXN 99 for children (approximately)


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Palacio Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, BALAM offers local and international cuisine and garden views. Nearby restaurants include Café Crème (5-min walk), Trattoria La Pasta (6-min walk), and Pistache (7-min walk).
  • No, this hotel doesn't have a casino, but Casino La Cima (3-min drive) and Diamonds Casino (5-min drive) are both nearby.
  • Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Hotel Palacio Maya also has a fitness center and a garden.
  • 10.0.Exceptional

    Worth it to go

    Very nice staff, hotel clean and people friendly

    Mateusz, 10 night family trip, Dec. 19, 2020

    Verified guest review

  • 10.0.Exceptional

    The hotel was clean and they had plenty of parking for customers.

    Sal, 2 night family trip, Oct. 4, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Will be back

    Allen, 1 night trip, Apr. 8, 2020

    Verified guest review

  • 8.0.Very good

    The shower was claustrophobic. The unit did not work fully. We were told those units were old and being replaced. The shower drain was clogged The lavatory drained very slowly

    7 night romance trip, Mar. 6, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Todos muy amables y lindo el hotel, solo cuando pedimos más toallas porque solo dejaron 2 para 4 personas nunca llegaron.

    1 night family trip, Jan. 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent place to stay

    Gordon, 3 night trip, Jan. 25, 2020

    Verified guest review

  • 6.0.Good

    Pros: Staff was very friendly. Room was incredibly clean except for the shower which we scrubbed for a while to remove some of the mould. Cons: room was awkward - unable to access save easily; shower leaked which required us to substantially dry the floor each time after use; balcony was very small with no chairs; occasionally room cleaning was performed very late which affected how we used the room.

    A&C, 7 night romance trip, Dec. 25, 2019

    Verified Expedia guest review

  • 6.0.Good

    We liked the unique peacock's, the beautiful courtyard, nice refreshing pool.. The staff was always friendly, great room service. The neighbors were loud and the room was not very sound proof. We did not get but 3 small bottles of water in 7 days for 2 people. We only recieved one package of coffee and were told we would have to pay for any more during our stay.. They may want to stop events by 10 pm so other guests can sleep. Otherwise, we were impressed with such a beautiful hotel, centrally located and within walking distance to many places.

    7 night family trip, Dec. 13, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Room was comfortable and cleanand staff was friendly.

    Ana, 7 night family trip, Nov. 19, 2019

    Verified guest review

  • 8.0.Very good

    The staff was friendly and very helpful as needed. Location was perfect for us with easy access by foot or public buses to the main historic centre. But also close to more modern facilities like at Paseo 60 and the lovely Paseo Montejo.. And a Walmart in easy walking distance was good for groceries. We took a larger room with a table and chairs for our 18 day stay.

    Beth, 17 night romance trip, Nov. 4, 2019

    Verified Expedia guest review

See all 343 reviews