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Hotel Palacio Maya
4-star hotel with outdoor pool, near Paseo de Montejo
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
FromA$60A$51
Restrictions related to your trip
Mexico may have travel restrictions in place due to COVID-19.
9.0.Superb.343 verified Hotels.com guest reviews
Nice hotel, very spacious room, restaurant and breakfast OK. Nice pool and garden.…
Jan. 27, 2019
Very well located hotel, near everything interesting ( Paseo montejo, museums, downtown,…
Dec. 26, 2020
Official standards
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 24 hours gap period enforced between guest stays
- Guests are provided with free hand sanitiser
Guests rated location
Safe79 positive mentions
Quiet77 positive mentions
Easy parking53 positive mentions
Walkable52 positive mentions
Convenient37 positive mentions
- Free WiFi
- Free parking
- Pool
- Non-smoking
- Gym
- Air Conditioning
Property highlights
Main amenities
- 63 smoke-free guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool and outdoor pool
- Rooftop terrace
- Breakfast available
For families
- Free cots/infant beds
- Children's pool
- Separate bedroom
- Premium TV channels
- Television
- Free toiletries
What’s around
- In Centro
- Paseo de Montejo - 5 min walk
- U.S. Consulate Merida - 12 min walk
- Plaza Grande - 24 min walk
- Mérida Cathedral - 24 min walk
- Yucatan International Convention Center - 8 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Standard Room, 1 Large Single Bed
- Standard Double Room, Multiple Beds
- Studio Suite, 1 Queen Bed, Pool View
- Suite, 2 Queen Beds
- Suite, Bathtub
- Family Suite
- Presidential Suite
Location
- In Centro
- Paseo de Montejo - 5 min walk
- U.S. Consulate Merida - 12 min walk
What’s around
Landmarks
- In Centro
- Paseo de Montejo - 5 min walk
- U.S. Consulate Merida - 12 min walk
- Plaza Grande - 24 min walk
- Mérida Cathedral - 24 min walk
- Yucatan International Convention Center - 8 min walk
Getting around
- Manuel Crescencio Rejon Intl. Airport (MID) - 29 min drive
At a glance
Hotel size
- This hotel has 63 rooms
- This hotel is arranged over 5 floors
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is noon
Restrictions related to your trip
- Mexico may have travel restrictions in place due to COVID-19.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
Other information
- Smoke-free property
In the hotel
Food and drink
- Buffet breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- Snack bar/deli
- Poolside bar
- Room service (during limited hours)
- Free reception
- Coffee/tea in a common area
Things to do
- Indoor pool
- Outdoor pool
- Fitness facilities
- Bicycle rentals nearby
- Children's pool
Working away
- One meeting room
- Conference centre
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Luggage storage
- Porter
Facilities
- Number of buildings/towers - 1
- Year Built – 2018
- Lift
- Rooftop terrace
- Garden
- Terrace
Accessibility
- Wheelchair accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Visual alarms in hallways
- Handrails in hallways
- Handrails in stairways
- Wheelchairs available on site
- Visual fire alarm
Languages Spoken
- English
- French
- Spanish
In the room
Home comforts
- Air conditioning
- Minibar
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Down comforter
- Blackout drapes/curtains
- Premium bedding
Freshen up
- Free toiletries
- Hair dryer
Be entertained
- 32-inch LED TV
- Premium TV channels
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
Special features
Dining
BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Small print
Also known as
- Hotel Palacio Maya Merida
- Palacio Maya Merida
- Hotel Palacio Maya Mérida
- Palacio Maya Mérida
- Palacio Maya
- Hotel Palacio Maya Hotel
- Hotel Palacio Maya Mérida
- Hotel Palacio Maya Hotel Mérida
Optional extras
Rollaway beds are available for MXN 180.0 per day
Breakfast costs between MXN 169 and MXN 199 for adults, and MXN 99 and MXN 99 for children (approximately)
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Hotel Palacio Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Parking spots may be limited.
- Yes, there's an indoor pool, an outdoor pool, and a children's pool.
- Sorry, pets aren't allowed.
- You can check in from 3:00 PM - anytime. Check-out time is noon.
- Yes, BALAM offers local and international cuisine and garden views. Nearby restaurants include Café Crème (5-min walk), Trattoria La Pasta (6-min walk), and Pistache (7-min walk).
- No, this hotel doesn't have a casino, but Casino La Cima (3-min drive) and Diamonds Casino (5-min drive) are both nearby.
- Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Hotel Palacio Maya also has a fitness center and a garden.
9.0.Superb.343 verified Hotels.com guest reviews
- 10.0.Exceptional
Worth it to go
Very nice staff, hotel clean and people friendly
Mateusz, 10 night family trip, Dec. 19, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
The hotel was clean and they had plenty of parking for customers.
Sal, 2 night family trip, Oct. 4, 2020
Verified Orbitz guest review
- 10.0.Exceptional
Will be back
Allen, 1 night trip, Apr. 8, 2020
Verified Hotels.com guest review
- 8.0.Very good
The shower was claustrophobic. The unit did not work fully. We were told those units were old and being replaced. The shower drain was clogged The lavatory drained very slowly
7 night romance trip, Mar. 6, 2020
Verified Expedia guest review
- 8.0.Very good
Todos muy amables y lindo el hotel, solo cuando pedimos más toallas porque solo dejaron 2 para 4 personas nunca llegaron.
1 night family trip, Jan. 27, 2020
Verified Expedia guest review
- 10.0.Exceptional
Excellent place to stay
Gordon, 3 night trip, Jan. 25, 2020
Verified Hotels.com guest review
- 6.0.Good
Pros: Staff was very friendly. Room was incredibly clean except for the shower which we scrubbed for a while to remove some of the mould. Cons: room was awkward - unable to access save easily; shower leaked which required us to substantially dry the floor each time after use; balcony was very small with no chairs; occasionally room cleaning was performed very late which affected how we used the room.
A&C, 7 night romance trip, Dec. 25, 2019
Verified Expedia guest review
- 6.0.Good
We liked the unique peacock's, the beautiful courtyard, nice refreshing pool.. The staff was always friendly, great room service. The neighbors were loud and the room was not very sound proof. We did not get but 3 small bottles of water in 7 days for 2 people. We only recieved one package of coffee and were told we would have to pay for any more during our stay.. They may want to stop events by 10 pm so other guests can sleep. Otherwise, we were impressed with such a beautiful hotel, centrally located and within walking distance to many places.
7 night family trip, Dec. 13, 2019
Verified Travelocity guest review
- 10.0.Exceptional
Room was comfortable and cleanand staff was friendly.
Ana, 7 night family trip, Nov. 19, 2019
Verified Hotels.com guest review
- 8.0.Very good
The staff was friendly and very helpful as needed. Location was perfect for us with easy access by foot or public buses to the main historic centre. But also close to more modern facilities like at Paseo 60 and the lovely Paseo Montejo.. And a Walmart in easy walking distance was good for groceries. We took a larger room with a table and chairs for our 18 day stay.
Beth, 17 night romance trip, Nov. 4, 2019
Verified Expedia guest review