Photo gallery for Kashiwaya

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Outdoor pool
Indoor pool

Overview of Kashiwaya


3.0 star property
3-star ryokan in Chikuma with outdoor pool and indoor pool

8.4/10 Very good

19 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Restaurant
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
Main amenities
  • Daily housekeeping
  • Restaurant
  • Indoor pool and outdoor pool
  • Hot springs
  • Breakfast available
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Water dispenser
  • Self-serve laundry
  • Gift shops/newsstands
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Bathrobes
  • Free self parking
  • Outdoor swimming pools
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Chikuma Obasute Station - 11 min drive
  • Zenkojishita Station - 24 min drive
  • Ueda Station - 29 min drive

About this property


Located near a train station, Kashiwaya is a great choice for a stay in Chikuma. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an indoor pool and an outdoor pool.


Chinese (Mandarin), English, Hindi, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms


  • Check-in time from 3 PM - 11 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

What to do

  • Hot springs
  • Karaoke
  • Shopping
  • Winery tours nearby

Working away

  • Meeting rooms


  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool


  • Wheelchair accessible


  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese

Room amenities

Home comfort

  • Air conditioning
  • Bathrobes
  • Children's robes

Freshen up

  • Private bathroom
  • Free toiletries

Food and drink

  • Highchair


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM.

Fees & policies

Optional extras

  • Japanese breakfast is offered for an extra charge of JPY 1100 for adults and JPY 550 for children (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve high chairs

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts cash.

Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

Also known as

Kashiwaya Inn Chikuma
Kashiwaya Chikuma
Kashiwaya Ryokan
Kashiwaya Chikuma
Kashiwaya Ryokan Chikuma

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

ヒロアキ, 1-night family trip
Verified Expedia guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

6/10 Good

kunito, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Tadayasu, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

家族でゆっくり寛げました。教えて頂いた射的場で初めての射的に子供は大喜びでした。 お料理も美味しく頂きました。感染対策もしっかりされているので、利用者がマナーを守ればリスクは少ないと思います。 色々なお店が近くにあり、真珠のガチャガチャも良かったです。
2-night family trip
Verified Hotels.com guest review

8/10 Very good

老舗ですので施設は古いながら清掃がきちんとされ気にはならないその分スタッフの対応は最高でした。 雪見の温泉を楽しみに行きましたが到着時雪は余り無かった夜には一面白銀の世界に。2箇所ある源泉掛け流しのお風呂を堪能出来ました。チェックアウト後は神社で初詣冷えた足を無料の足湯で温めて帰りました。
1-night family trip
Verified Expedia guest review

10/10 Exceptional

この時期なので素泊まりのみでした。 設備は古いですが(上山田温泉に新しさを求めるのが間違ってるんですが)対応は良かったです。温泉も最高でした!次回は朝食を楽しみにコロナが収まったら行きます
dai, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review