3.0 star property
3-star ryokan in Chikuma with outdoor pool and indoor pool

Choose dates to view prices


Photo gallery for Kashiwaya

View from property
Indoor pool, outdoor pool
Property entrance

Overview of Kashiwaya

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Pool
  • Onsen
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
Main amenities
  • Daily housekeeping
  • Restaurants
  • Indoor pool and outdoor pool
  • Hot springs
  • Breakfast available
  • Meeting rooms
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Water dispenser
  • Self-serve laundry
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Dressing gowns
  • Free self-parking
  • Outdoor swimming pools

Room options

Japanese Style Room

  • Sleeps 4
  • 4 Single Futons

About this area

Getting around

  • Chikuma Obasute Station - 11 min drive
  • Ueda Station - 29 min drive
  • Bessho Onsen Station - 35 min drive


  • 蕎麦料理處萱 - 2 min drive
  • 大黒食堂 - 4 min walk
  • 麺屋壱星 - 2 min walk
  • 麺処浮き雲 - 4 min walk
  • 温泉の駅澄銀 - 1 min walk

About this property


Located near a train station, Kashiwaya is a great choice for a stay in Chikuma. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an indoor pool and an outdoor pool.


Chinese (Mandarin), English, Hindi, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms


  • Check-in time from 3 PM until 11 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

What to do

  • Hot springs
  • Karaoke
  • Shopping
  • Winery tours nearby

Working away

  • Meeting rooms


  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Bike hire


  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool
  • Reception hall


  • Wheelchair-accessible

Room amenities

Home comfort

  • Air conditioning
  • Dressing gowns
  • Children's dressing gowns

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Towels

Food and drink

  • High chair


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM. There are hot springs on site.

Fees & policies

Optional extras

  • Japanese breakfast is offered for an extra charge of approximately JPY 1100 for adults and JPY 550 for children

Children & extra beds

  • Guests must contact this property in advance to reserve high chair

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts cash.
Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

Also known as

Kashiwaya Inn Chikuma
Kashiwaya Chikuma
Kashiwaya Ryokan
Kashiwaya Chikuma
Kashiwaya Ryokan Chikuma

Frequently asked questions

Does Kashiwaya offer free cancellation for a full refund?
Yes, Kashiwaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Kashiwaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kashiwaya?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Kashiwaya?
Sorry, pets aren't allowed.
Is parking offered on site at Kashiwaya?
Yes, there's free self parking.
What are the check-in and check-out times at Kashiwaya?
You can check in from 3 PM - 11 PM. Check-out time is 10 AM.
What is there to do at Kashiwaya and nearby?
On-site recreation at Kashiwaya includes hot springs. Enjoy a swim in the indoor and outdoor pools after a day out and about.
Are there restaurants at or near Kashiwaya?
Yes, there's an on-site restaurant.
What's the area around Kashiwaya like?
Kashiwaya is located a short 9-minute walk from Nishizawa Piggy Bank Museu.







Staff & service




Property conditions & facilities




10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

古い温泉街にある古い宿。学生の合宿に利用されそう、と思っていたら滞在中も学生が40名程泊まっていた。 しかし、その事に気が付かなかった位、音も聞こえず、古いが不快な匂いも一切無く、害虫が出る様な事もなく室内快適だった。 温泉だがシャワー等の使い勝手、セキュリティがいまいち。朝風呂程度は良いが、1日の汚れを落とすには近くの銭湯利用した。 食事は摂っていないので分からない。
2-night family trip
Verified Hotels.com guest review

4/10 Fair

No wifi inside the room! How come? No cold water in the bathroom, only hot water..... asked to pay for the hot spring entrance but I was not told when booking!
Yu Keung, 2-night trip
Verified Hotels.com guest review

2/10 Poor

kaien, 1-night trip
Verified Hotels.com guest review

8/10 Very good

ヒロアキ, 1-night family trip
Verified Expedia guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

6/10 Good

kunito, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Tadayasu, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

家族でゆっくり寛げました。教えて頂いた射的場で初めての射的に子供は大喜びでした。 お料理も美味しく頂きました。感染対策もしっかりされているので、利用者がマナーを守ればリスクは少ないと思います。 色々なお店が近くにあり、真珠のガチャガチャも良かったです。
2-night family trip
Verified Hotels.com guest review