Hard Rock Hotel Guadalajara

Photo gallery for Hard Rock Hotel Guadalajara

Primary image
Pool
Infinity pool
Room
Room amenity

Overview of Hard Rock Hotel Guadalajara

Hard Rock Hotel Guadalajara

4.0 star property
4-star hotel with full-service spa, connected to the convention center, near La Minerva

8.8/10 Fabulous

973 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is AU$196
Price available on 8/7/2022
Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • La Minerva - 35 min walk
  • Plaza Galerias Guadalajara Shopping Center - 44 min walk
  • La Gran Plaza Fashion Mall - 1 min drive
  • Plaza del Sol - 13 min drive
  • Expo Guadalajara - 12 min drive
  • Applicant Service Center - 5 min drive
  • Avienda Chapultepec - 11 min drive
  • US Consulate General Guadalajara - 14 min drive
  • Centro Telcel de Tenis - 8 min drive
  • The Landmark Guadalajara - 17 min drive
  • Andares Shopping Center - 17 min drive

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive
  • Airport shuttle (surcharge)

About this property

Hard Rock Hotel Guadalajara

Placing you within a 15-minute drive of La Minerva and Avienda Chapultepec, Hard Rock Hotel Guadalajara offers an airport shuttle (available 24 hours) for MXN 330 per vehicle. Guests can visit the spa to indulge in Swedish massages, body wraps, or facials, and international cuisine is served at Sessions, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, an outdoor pool, and a rooftop terrace. Fellow travelers say good things about the helpful staff and bar.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MXN 60 per day)
  • Covered onsite valet parking (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Cable TV channels
  • Netflix
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge (amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1500 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MXN 60 per day
  • Covered valet parking costs MXN 60 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 12 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hard Rock Hotel Guadalajara Hotel
Hard Rock Hotel Guadalajara Zapopan
Hard Rock Hotel Guadalajara Hotel Zapopan

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

Friendly staff
Staff was extremely helpful and friendly. Checkout said noon and I was rushed out of my room at 11:20am. Other than that, everyone was very nice.
Cornelius, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Antonio, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Michel, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Bernardo, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Francisco, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexandra, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ruth, 3-night trip
Verified Expedia guest review

2/10 Poor

Heriberto, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Comfort and Service
Claudia, 3-night romance trip
Verified Expedia guest review