Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Carr. Chetumal - Puerto Juarez Km. 282, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • All inclusive being the selling point !!!! Not at all u gotta pay for all photos as it's…Nov. 21, 2019
  • Everything you would expect from a 5 star resort!!May 21, 2019

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

from A$713
  • Suite Ocean Front Adults
  • Suite Ocean Front Family
  • Suite Garden
  • Junior Suite
  • Suite Ocean View
  • Suite River
  • Swim Up Ocean Front
  • Swim Up Garden
  • Junior Suite Adults
  • Suite River Adults
  • Suite River Spa
  • Junior Suite Spa
  • Suite Garden Spa

What’s around Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Playa del Carmen Maritime Terminal - 5.2 mi / 8.3 km
  • Playacar Golf Club - 5.5 mi / 8.9 km

Getting around

  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
  • Free airport shuttle
  • Free theme park shuttle

At a glance

Key facts

Size

  • 900 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed (dogs only) *

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours) *

Parking

  • Free self parking on site (limited)

Offsite

  • Free theme park shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free full breakfast daily
  • 12 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
Working away
  • Business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 6
  • Year Built – 2017
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • Italian
  • Korean
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Airport transfers
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive’s small print

Also known as

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

  • Does Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offer free cancellation for a full refund?
    Yes, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 10 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 12 onsite restaurants, featuring beachfront dining, Mexican cuisine, and pool views. Nearby restaurants include Perché no (3.8 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).
  • Is airport shuttle service offered by Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, a free airport shuttle is available.
  • What is there to do near Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Recommended spots to visit include Xplor Theme Park (0.8 mi) and Xcaret Eco Theme Park (1.2 mi), along with Playa del Carmen Maritime Terminal (5.2 mi) and Playacar Golf Club (5.5 mi).

Recent reviews

Exceptional 9.4 From 1,673 reviews

Exceptional 10.0
Unbelievable resort
My partner and I wanted to visit Cancun after family had been and after a lot of research, we chose Hotel Xcaret. This hotel was usually not one that we would have chosen, we are usually more careful with expenses but when you consider all of the inclusions and the sheer excellence of the hotel, we were so glad we chose it. The whole experience for our stay, 6 nights was incredible. The staff were so helpful and friendly at all times. Arriving in the mid afternoon, we were met at the airport by friendly and helpful staff and pre-checked on the shuttle on the way from the airport. The rest of the check in was extremely painless, helped along by our first introduction to the included drinks.Our room, whilst not in the more expensive range was first class in amenities, cleanliness and functionality. We found the included food at the various restaurants was extraordinary and will need to stay longer on our next visit so we can actually try the complete selection available. We particularly enjoyed the pools with the swim up bars, something quite new for us.
Cliff, au6 night trip
Exceptional 10.0
Excellent hotel. Need to fix the photo process
This hotel is world class. All inclusive parks is excellent. I was very impressed. The only bad thing I have to say is fix the photo process. After a very enjoyable stay my experience was soured at the end because of the photos. Firstly the price of photos is too expensive. I dont like that you pay and get nothing, your told to wait 24 hours before you can download. After 48 hours my download still didn't work, I had to make several phone calls and emails to management before the problem could be fixed. Then I ended up with my photos plus photos of 2 other couples I didn't want. The photo system and process needs a lot of work to give the customer that happy ending to their vacation. If they are left with a bad experience at the end as I was, they may not recommend the place to other people.
John, au2 night trip
Good 6.0
Deceptive full tour access
The hotel is gorgeous, the staff is amazing, and the food is unbelievably good for an all inclusive. I am Unhappy about how deceptive they are about the parks and tours. There is 9 that we are all advertised. Well 4 are closed since Covid they say. Then 2 are already fully booked. So we have access to 3 parks. Then at those parks the activities you want to do are all extra charges and not small fees talking hundreds of dollars.
Chris, us1 night trip with friends
Good 6.0
Overpriced and underwhelming
Over priced. And the food was not great. I would expect more for the price we paid for the room. I would rate this a 4 star max, definitely NOT a 5 star hotel
Giancarlo, us3 night family trip
Exceptional 10.0
excelente. Todo de lujo .
Excelente. El servicio y las instalaciones. Todo 100% recomendable. Los empleados muy amables.
Betzabel, us3 night family trip
Exceptional 10.0
Amazing stay One of The best hotels ive ever been in Service is 5 stars Great food and variety View is amazing
us3 night trip
Poor 2.0
I arrived the 20th around 3 pm, Check in was crowded no social distance, no face mask. Very risky for an old person as me. Tried to cancel. I called the Hotel.com number. They returned my call an hour later. They told me they will contact me later. They didn’t call me. Called back again. Total 4 hours waiting for a response. I was starving and went to the only restaurant open wall full with An hour wait, so went to my room and ask for room service. I couldn’t leave the room was stressful. At the end I didn’t enjoy the hotel to not risk my self. All the times I called your company took me an hour to talk to a person. They didn’t try to solve my problem.
Maria, mx2 night trip
Exceptional 10.0
Awesome hotel
Super,great, wonderful I don't know what else to say it is life xperience. Just come and you'll see.
Ricardo, us2 night trip
Exceptional 10.0
Una experiencia increíble. Un lugar hermoso y la atención a los clientes es inigualable.
Legra, us3 night family trip
Good 6.0
Property was awesome . Checking in was tricky due to them not “receiving my payment “ and trying to make me pay an extra night . Keep in mind that’s almost an extra $600. But I ended up getting it figured out
Lorraine, us5 night romance trip

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Is the description of this property not correct? Tell us